Customer Service Representative at Nuitée | Casablanca

NuitéeCasablanca

On-site Full-time

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Experience Level

Entry Level

Qualifications

We are seeking a passionate Customer Service Representative to enhance our team. The perfect candidate will possess excellent communication skills, a professional attitude, and a strong background in customer service and technology.

About the job

About Nuitée

Nuitée is revolutionizing the global travel industry by developing an API-centric infrastructure designed for seamless connectivity across various sectors. Founded in 2017, we are dedicated to simplifying the complex travel ecosystem, enabling hotels, OTAs, fintechs, and super-apps to deliver dependable travel solutions effortlessly. Our platform provides direct access to hotel inventory with superior pricing, coverage, and technology.

With a presence in major cities, including London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée has established itself as a trusted infrastructure provider for industry giants like Hopper, Expedia, Priceline, Google, and Uber. Backed by prominent venture capitalists and renowned investors from Booking.com, Stripe, and Shopify, we are poised to transform the B2B travel landscape and empower innovative applications through advanced APIs.

Join us at Nuitée as we lead the charge in providing AI-driven, personalized travel experiences for the modern traveler.

About Nuitée

Nuitée is a pioneering company in the travel tech landscape, focusing on creating an integrated API solution that connects various stakeholders in the travel industry. Our mission is to streamline operations and enhance the travel experience through innovative technology.

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Customer Service Representative at Nuitée | Casablanca

Nuitée

Full-time|On-site|Casablanca

About NuitéeNuitée is revolutionizing the global travel industry by developing an API-centric infrastructure designed for seamless connectivity across various sectors. Founded in 2017, we are dedicated to simplifying the complex travel ecosystem, enabling hotels, OTAs, fintechs, and super-apps to deliver dependable travel solutions effortlessly. Our platform provides direct access to hotel inventory with superior pricing, coverage, and technology.With a presence in major cities, including London, New York, San Francisco, Palma de Mallorca, and Casablanca, Nuitée has established itself as a trusted infrastructure provider for industry giants like Hopper, Expedia, Priceline, Google, and Uber. Backed by prominent venture capitalists and renowned investors from Booking.com, Stripe, and Shopify, we are poised to transform the B2B travel landscape and empower innovative applications through advanced APIs.Join us at Nuitée as we lead the charge in providing AI-driven, personalized travel experiences for the modern traveler.

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Advanced Customer Service Specialist

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Full-time|On-site|Casablanca

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Bilingual Technical SaaS Support Specialist (French & English) - Remote

SupportYourApp

Full-time|Remote|Remote — Tetouan, Tangier-Tétouan-Al Hoceima, Morocco

SupportYourApp delivers technical and customer support for leading tech companies worldwide, operating in over 30 countries and 60 languages. The team supports SaaS, software, and hardware solutions for a varied client base, including names like MasterCard, Calm, and MacPaw. This remote Technical SaaS Support Specialist role is based in Morocco (Tetouan or Tangier-Tétouan-Al Hoceima). The position requires fluency in both French and English and focuses on supporting customers across multiple channels. What you will do Deliver technical support in French and English via email, phone, chat, and video calls. Troubleshoot and escalate issues as needed, ensuring timely and clear communication with customers. Document all interactions accurately in the CRM system. Identify, reproduce, and report bugs to Product and Development teams. Gather customer feedback to suggest product improvements. Meet key performance indicators, such as response time, resolution rate, and customer satisfaction. Stay updated on platform changes, policies, and industry news. Handle high volumes of support requests during busy periods and major events. Requirements C1 level proficiency in both French and English (spoken and written). At least 2 years of experience in customer, SaaS, or technical support, especially with complex solutions. Advanced Excel skills, including VLOOKUP, reporting, and data analysis. Strong problem-solving abilities and a customer-focused mindset. Ability to multitask and prioritize in a demanding setting. High attention to detail and accuracy with customer data. Basic computer skills and experience with CRM systems and support tools. Personal laptop or computer (minimum 8GB RAM) and reliable internet (at least 50 Mbps download, 40 Mbps upload). Dedication to high-quality service and meeting performance goals. Preferred qualifications Experience using Zendesk. Analytical mindset for spotting trends and suggesting solutions.

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Join our dynamic team at nuitee as a Multilingual Customer Service Representative. In this role, you will be the first point of contact for our diverse clientele, providing exceptional support in French, Arabic, and English. Your ability to communicate effectively and empathetically will be essential in addressing customer inquiries and resolving issues promptly.We are seeking individuals who are passionate about customer service and have a flair for languages. If you thrive in a fast-paced environment and enjoy helping others, we would love to hear from you!

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As a Bilingual Helpdesk Support Specialist, reporting directly to the IT Support Manager, you will provide essential level 1 (and potentially level 2) technical support to Spanish and English-speaking users.Your role will involve remote intervention to diagnose, resolve, and monitor technical incidents related to workstations, applications, and IT tools.This position requires exceptional customer service skills, a strong attention to detail, and excellent communication in Spanish and English.Main Responsibilities:User Support and Assistance:Manage incidents and requests via phone, email, or ticketing system.Diagnose technical issues (hardware, software, network, access).Resolve level 1 incidents remotely.Escalate complex incidents to higher support levels as necessary.Ensure ticket follow-up until resolution.IT Environment Management:Install and configure workstations.Manage user accounts (creation, deletion, access rights).Assist users with office and business applications.Participate in IT updates and deployments.Follow-up and Reporting:Document incidents and solutions in the management tool.Contribute to continuous improvement of support.Adhere to SLA and internal procedures.

Mar 3, 2026

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B2B Medical Representative

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Join our dynamic team at Jobs for Humanity as a B2B Medical Representative. In this role, you will be the vital link between our innovative medical products and healthcare providers, helping to improve patient outcomes through effective communication and relationship building.We are looking for motivated individuals who are eager to make a difference in the healthcare sector. Your responsibilities will include identifying potential clients, presenting our products, and ensuring customer satisfaction.

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Join our dynamic team as a Sales Representative, where you'll engage with potential and existing customers across various sectors, including Telecommunications, Banking & Insurance, Energy, and Travel.Key Responsibilities: Conduct outbound calls to prospective or current clients. Promote and sell products or services to meet sales targets. Address customer inquiries, provide accurate information, and resolve issues effectively. Maintain detailed records of calls, client interactions, and sales. Collaborate with team members to enhance sales strategies and performance.

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Business Development Representative - Remote

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About Our ClientJoin a dynamic and rapidly expanding SaaS company that is revolutionizing the CFO's office by simplifying and digitizing operations. Partnering with thousands of corporations and SMEs worldwide, our client has consistently achieved impressive double-digit growth over the past three years. As the company seeks to scale internationally, they are looking for innovative individuals who are eager to support this ambitious global vision.Our Client’s Vision for Europe:With over $3 million invested for aggressive expansion in the European market, our client aims to generate over $20 million in revenue within the next 2-3 years. The initial focus will be on launching their E-invoicing product in Belgium, followed by strategic expansions into France, Poland, Germany, and Spain.About the RoleAs one of the pioneering Sales Development Representatives (SDRs) during our client’s European expansion, you will play a crucial role in driving revenue growth specifically in the French market. This high-impact position offers the unique opportunity to build a robust sales pipeline from the ground up and influence the go-to-market strategy. Your responsibilities will include outbound prospecting, engaging with key decision-makers, and creating opportunities with leading enterprises across Europe.This is a temporary one-year position, providing you with the chance to make an immediate impact while gaining valuable experience in enterprise SaaS sales. As an early member of the team, you will collaborate closely with sales leadership, fast-track your career development, and contribute to a high-growth journey from day one.

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