Customer Service Representative at pavago | Remote

pavagoRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:1-2 years of customer service experience. Familiarity with ticketing systems such as Zendesk, Freshdesk, or Salesforce. Excellent communication skills, both written and verbal. Ability to multitask and thrive in a high-volume environment. Proficiency in Microsoft Office and Google Workspace.

About the job

Job Title: Customer Service Representative (CSR)

Position Type: Full-Time, Remote

Working Hours: U. S. client business hours with flexibility for evenings/weekends based on client needs.

About the Role:

Join our dynamic team as a Customer Service Representative (CSR) where you'll be the pivotal link between our clients and their customers. In this role, you will adeptly manage incoming inquiries, resolve customer issues, and ensure a delightful service experience across various communication channels including phone, email, and chat. The ideal candidate will embody empathy and professionalism, effectively handling a high volume of tickets while adhering to service level agreements (SLAs). As the frontline advocate for our company, your goal will be to ensure every customer feels valued and supported.

Responsibilities:

Customer Interaction & Resolution:

Manage 50–100 daily tickets through platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.
Address inquiries through multiple channels (phone, email, live chat, social media).
Strive to resolve issues on the first interaction, escalating complex cases to Tier 2 or technical teams when necessary.

Knowledge Management:

Continuously update internal knowledge bases and FAQs with effective solutions.
Develop and maintain response macros and templates to enhance efficiency.

Ticket Management:

Prioritize cases based on urgency and SLA commitments.
Document all customer interactions thoroughly in the ticketing system.
Monitor open tickets to ensure timely closure within SLA.

Customer Satisfaction & Feedback:

Maintain a professional and empathetic tone in all communications.
Collect customer feedback (CSAT, NPS surveys) and log responses.
Identify and report recurring issues and trends to product/support leadership.

Collaboration:

Work closely with product, operations, and engineering teams to resolve intricate issues.
Provide valuable customer insights that drive product enhancements.

Compliance & Quality:

Ensure that all support interactions comply with company standards for privacy (GDPR, HIPAA as applicable).
Safeguard confidentiality while managing sensitive customer data.

What Makes You a Perfect Fit:

Patient, empathetic, and dedicated to finding solutions.
Exceptional written and verbal communication skills.
Able to manage high workloads while maintaining quality standards.
Resilient under pressure and adaptable across various industries.

Required Experience & Skills (Minimum):

1–2 years of experience in customer service, call center, or support roles.
Proficient with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).
Strong typing and multitasking capabilities.
Familiarity with Microsoft Office/Google Workspace.

About pavago

About pavago:At pavago, we are committed to providing exceptional customer service and support. Our team is dedicated to ensuring that every interaction with our clients and their customers leaves a lasting positive impression.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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