Customer Service Representative - Healthcare Administration

The Senior Administrative Assistant at Luminis Health plays a key role in keeping department operations running smoothly. This position provides direct support to department leaders and staff, with a focus on organization, clear communication, and proactive problem-solving. Key responsibilities Arrange and coordinate meetings and appointments, working with b…

Luminis Health seeks a Senior Network Administrator to manage and support a complex IT infrastructure in Annapolis, MD. This role centers on ensuring reliable systems that keep business operations running smoothly, with an emphasis on both hardware and software expertise. Maintaining business continuity and disaster recovery capabilities is a key focus. Main responsibilities Support, maintain, build, deploy, monitor, and troubleshoot network and server technologies. Work with NetApp SANs, CommVault Backup Solutions, VMWare ESX, Microsoft Windows Server, Active Directory, and related Microsoft platforms. Engage with Cisco UCS servers and Nutanix hyper-converged infrastructure. Experience with medical applications such as EPIC is a plus. Share technical knowledge and provide cross-training to team members. Act as a liaison among IT management, sponsors, users, and IS personnel to resolve operational issues. Contribute to projects that keep infrastructure innovative, redundant, and in line with organizational goals. Follow current best practices and security standards to maximize system performance and minimize downtime. Requirements Advanced expertise with NetApp SANs, CommVault Backup Solutions, VMWare ESX, Microsoft Windows Server, and Active Directory. Strong understanding of Microsoft platforms. Familiarity with Cisco UCS servers and Nutanix hyper-converged infrastructure is highly desirable. Experience with specialized medical applications (such as EPIC) is a plus.

The Care Management Assistant role at Luminis Health in Annapolis, MD centers on supporting the Care Management team to help patients receive timely and coordinated care. This position plays a key part in keeping patient transitions and discharges on track by handling a range of administrative and clerical tasks. Daily work involves close interaction with Care Managers, Social Workers, insurance contacts, and post-acute care providers. Key Responsibilities Send patient documentation through the web-based system as directed, confirm receipt with outside facilities, and communicate any authorization needs or requests for more information. Prepare and distribute transfer packets for facilities, identify missing documents, and follow up to collect outstanding information. Arrange patient transportation, such as ambulance or wheelchair van services, based on requests from Care Managers or Social Workers, and record these arrangements in the electronic medical record. Maintain communication with post-acute facility liaisons, home care providers, and DME suppliers, keeping the Care Manager or Social Worker updated about any concerns or delays related to patient placement or post-discharge supplies. Use problem-solving skills to address and prevent delays, coordinating with the Care Manager or Social Worker as needed. Deliver required patient notification letters (including Notice of Observation Status, MOON, or Important Message from Medicare), obtain signatures, and upload them to the electronic record. Assist with obtaining authorizations for transitions to the next level of care, including home care, rehab facilities, transportation, and DME. Provide general clerical and administrative support to help the Care Management team with patient transfers and discharges. Build collaborative relationships with Care Managers, Social Workers, Utilization Review Nurses, and administrative staff to support discharge planning. Support other administrative functions for the Care Management team as needed. Collaboration and Communication This position requires consistent communication with a range of healthcare professionals and outside organizations. Building strong working relationships and keeping all parties informed helps ensure patient care is not delayed.

Role overview The PRN Administrative Coordinator at Luminis Health in Annapolis, MD, helps coordinate nursing services and supports collaboration across hospital departments. This position provides clinical guidance and manages operations during assigned shifts. The coordinator works closely with the Unit Manager or Director and steps in to lead problem-solving efforts when supervisors are unavailable. Both direct and indirect patient care are part of this role, and shift rotation is required throughout the 24-hour schedule. What you will do Guide hospital operations during assigned shifts and foster effective relationships between departments. Monitor staffing levels and adjust to match patient census and acuity. Document staff assignments, call-outs, and cancellations for the Flex Nursing Unit in the electronic scheduling system. Deliver patient care using the nursing process, following the Staff Nurse job description. Provide age-appropriate care for the patient populations served. Support compliance and follow AAMC policies and procedures. Promote AAMC's vision and mission through professionalism, teamwork, empowerment, productivity, and a focus on customer satisfaction. Oversee patient care delivery across nursing units, using supervisory and leadership skills. Serve as a liaison among patients, families, and staff in both clinical and administrative situations. Attend required departmental meetings and hospital in-services, and pursue ongoing leadership development through education.

Role summary Luminis Health is hiring an IT Service Management (ITSM) Administrator in Annapolis, MD. This position manages and configures the Atlassian Cloud suite, focusing on Jira, Confluence, and key third-party add-ons. The role also supports automation projects, including work with the Luminis Health AI chatbot and its integration with other platforms. Key responsibilities Gather business process requirements to enhance Jira, Confluence, and Service Management configurations. Provide application support for Jira and Confluence to IT teams and other departments. Create and maintain Jira projects, build queries, and generate reports as needed. Assist users of Jira and Confluence, resolving issues and offering guidance. Work with business users to review plugins, identify licensing needs, and manage plugin testing, installation, and configuration. Design Jira workflows and build related screen schemes for complex or high-impact projects. Configure and support Jira plugins as required. Document workflows and processes implemented within Jira. Collaborate with the AI chatbot vendor to support improvements and integrations. Partner with leadership and the vendor to resolve chatbot issues and optimize performance. Tools and technologies Atlassian Cloud suite (Jira, Confluence) Third-party add-ons and plugins for Jira and Confluence AI chatbot integrations

Position Overview:The Office Assistant plays a crucial role in our ambulatory setting, responsible for a diverse range of tasks such as welcoming, registering, scheduling, and checking out patients through a computerized practice management system. This position is essential for maintaining patient medical records and ensuring a seamless patient flow within the office. The Office Assistant is dedicated to delivering exceptional customer service in all interactions, whether face-to-face or over the phone. Collaboration with fellow staff members and physicians is key to fostering a friendly and results-driven environment.Key Responsibilities:Welcome and accurately register patients in the practice management system. Liaise with insurance companies and other medical offices to secure referrals and verify coverage.Perform scanning and abstracting of medical documents.Request patient records from various facilities as necessary.Manage incoming office calls, schedule patient appointments, take messages, and direct calls appropriately.Assist in daily business operations.

Join Porter as a Business Administrator!Located in the vibrant Annapolis/Baltimore area, Porter is on the lookout for a dedicated Business Administrator to elevate our financial and operational functions. In this pivotal role, you will ensure that our daily administrative processes run smoothly while contributing to a positive employee experience. You’ll report directly to the CFO and collaborate with HR, Finance, and People Operations to manage documentation, oversee the payroll process, coordinate internal training, and assist with reporting and compliance initiatives.Key ResponsibilitiesDocument Management:Efficiently organize and maintain essential company documents, including contracts, policies, and operational records. Ensure version control and secure access to sensitive files while assisting with documentation for audits and internal reviews.Payroll:Oversee payroll operations for all internal employees, including commission payouts and accounts receivable, while ensuring employee records are accurately maintained in collaboration with HR and Finance.HR & Administrative Support:Facilitate internal communications across departments, coordinate internal training programs for managers, and support benefit tracking and compliance alongside light HR-related tasks.Reporting & Compliance:Develop and maintain internal reports utilizing Excel (including pivot tables and vlookups) to assist leadership with finance, accounting, and operational reporting. Ensure that process documentation and compliance standards are consistently updated.

Luminis Health is seeking a full-time Care Management Assistant based in Annapolis, MD. This role plays a key part in supporting the Care Management team, ensuring patients experience a coordinated and efficient journey through the healthcare system. Working closely with Care Managers and Social Workers, the assistant helps maintain timely care, accurate records, and clear communication among patients, providers, and facilities. What you will do Transmit patient documentation for referrals using a web-based system, following the direction of Care Managers or Social Workers. Confirm that receiving facilities have all necessary information and communicate any requests for additional details or authorizations. Prepare, complete, and distribute facility transfer packets. Identify any missing documents and follow up to ensure packets are complete. Arrange patient transportation, such as ambulance or wheelchair van services, for transfers to other facilities or home. Record transportation preferences in the electronic medical record. Communicate with post-acute facility liaisons, home care providers, and DME suppliers. Notify Care Managers or Social Workers about any issues or delays in patient placement or equipment delivery after discharge. Use problem-solving skills to prevent or address delays, including late transportation, by collaborating with Care Managers, Social Workers, or other staff as needed. Deliver required patient notification letters (for example, Notice of Observation Status, MOON, Important Message from Medicare) and obtain signatures for upload to the electronic record. Assist in obtaining authorizations for patient transitions to the next level of care, including home, rehabilitation facilities, transportation, and DME. Provide general clerical and administrative support to Care Management staff to help ensure timely transfers and discharges. Build and maintain strong working relationships with Care Managers, Social Workers, Utilization Review Nurses, and administrative staff to support discharge planning. Assist with other Care Management administrative functions as needed.

Role overview The Administrative Nurse Coordinator (RN) at Luminis Health in Annapolis, MD manages nursing service operations and collaborates with multiple departments to support patient care. This role provides clinical guidance, oversees shift activities, and consults with the Unit Manager or Director when needed. In the absence of a supervisor, the coordinator leads problem-solving efforts for nursing and related functions. Responsibilities include both direct and indirect patient care, and the schedule may involve rotating shifts within a 24-hour period. Main responsibilities Direct hospital operations during assigned shifts, fostering positive relationships between departments. Monitor staffing levels and adjust assignments based on patient census and acuity. Use the electronic scheduling system to manage assignments, call outs, and cancellations for the Flex Nursing Unit. Apply the nursing process as outlined in the Staff Nurse job description to ensure quality patient care. Demonstrate competency in providing age-specific care for the patient population served. Participate in compliance activities and adhere to AAMC policies and procedures. Model professionalism, teamwork, empowerment, productivity, and customer satisfaction in alignment with AAMC's vision and mission. Supervise patient care delivery across all nursing units, utilizing strong leadership skills. Serve as a liaison among patients, families, staff, and professionals in both clinical and administrative situations. Attend required departmental meetings and in-services, and pursue ongoing leadership development through continuing education.

Luminis Health is hiring a Senior Operating Room Assistant to join the surgical team at Anne Arundel Medical Center in Annapolis, MD. This is a full-time position with daytime hours. The role centers on supporting surgeons and registered nurses by preparing operating rooms, assisting with patient care during procedures, and helping maintain efficient turnover between surgical cases. All responsibilities follow the hospital’s Standards of Care. What you will do Support patient care during surgeries by following physician preference cards and adapting to patient needs or changes in the surgical environment. Perform essential surgical support tasks: open sterile supplies, help gown and glove team members, assist with patient preparation and positioning, and manage surgical instruments. Collaborate with the surgical team to meet targeted turnover times between operating room cases. Prepare operating rooms by cleaning surfaces, setting up equipment, and ensuring readiness for upcoming procedures. Maintain strict aseptic technique throughout procedures and address any breaches in protocol immediately.

Role overview The Spine Physician Assistant at Luminis Health supports patient care across Annapolis, MD and Pasadena, MD. This position provides supervised medical services, emphasizing acute and same-day care. Collaboration with a contracted physician is central to the role, and all activities must align with the policies and regulations set by the State of Maryland, BPQA, HCFA, AMA, and AAMC. What you will do Educate and counsel patients based on their individual medical needs. Maintain current licensure and complete continuing medical education as required by Maryland State Law. Share updates on treatment and therapy progress with everyone involved in patient care. Refer patients to licensed physicians or other healthcare providers when appropriate. Assist with additional duties that support patient care and team operations as assigned. Working conditions This position may involve exposure to blood-borne pathogens. Physical demands are considered medium: occasionally lifting up to 50 pounds, frequently up to 30 pounds, and regularly up to 10 pounds. Luminis Health offers reasonable accommodations under the Americans with Disabilities Act to help individuals with disabilities perform the essential functions of the job.

Role overview The Surgical Assistant at Luminis Health works directly alongside surgeons during operations, focusing on patient care throughout the intraoperative phase. This advanced practice position operates under the supervision of the surgeon, playing a key role in maintaining safe and efficient surgical procedures. Main responsibilities Prepare patients for surgery by positioning, prepping, and draping them with attention to detail. Follow strict aseptic technique and infection control protocols at all times. Apply knowledge of surgical anatomy, physiology, and operative techniques across a variety of procedures. Collaborate with the operating room team to gather and set up equipment and supplies. Assist with room turnover and help ensure surgeries start on schedule. Support surgeons in all assigned specialties, adapting as needed to different procedures. Communicate effectively and perform intraoperative tasks as a team member under the surgeon’s direction, always within the defined scope of the role. Achieve hemostasis by clamping, coagulating, and ligating vessels as required. Facilitate surgical exposure using instruments, retractors, suction, and sponges. Close wounds as directed, using sutures or mechanical staplers for different tissue layers. Dissect and create small incisions for drains, cannulas, and trocars as instructed. Apply surgical dressings and maintain infection control standards as set by the department and regulatory guidelines. Locations Annapolis, MD Lanham, MD

Role overview The Office Assistant for Gynecologic Oncology at Luminis Health supports the daily operations of an ambulatory clinic in Annapolis, MD. This position centers on greeting patients, handling registration and scheduling, and managing a variety of office tasks through a computerized practice management system. Maintaining accurate and confidential patient medical records is a key part of the role. The Office Assistant works closely with physicians and staff to keep the clinic running efficiently, and helps ensure a welcoming experience for patients both in person and over the phone. Main responsibilities Welcome patients, register them accurately, and update their information in the practice management system. Coordinate with insurance companies and medical offices to secure referrals and verify coverage. Scan and abstract documents as needed. Request and obtain patient records from other healthcare facilities when required. Answer incoming calls, schedule appointments, relay messages, and direct calls appropriately. Support the daily business operations of the office. Requirements High school diploma or GED required. Completion of an accredited training program is preferred. At least one year of clerical or billing experience in a medical office preferred. Strong customer service background highly preferred. Certification Certification in Medical Interpretation is required for those acting as a bilingual or multilingual interpreter. Working conditions This position typically does not involve exposure to blood-borne pathogens. Luminis Health provides reasonable accommodations for individuals with disabilities, consistent with the Americans with Disabilities Act.

Join hasi as a Legal Assistant and play a crucial role in supporting our legal team. You will assist with document preparation, research, and maintaining legal files. This position requires strong organizational skills and attention to detail.

The Surgical Assistant role at Luminis Health centers on supporting surgeons and patients throughout surgical procedures. Working in the operating room, this advanced practice position delivers hands-on care under a surgeon’s supervision, with a focus on the initial assisting phase of surgery. Key Responsibilities Assist with patient positioning, preparation, and draping to promote efficient and safe procedures. Maintain strict aseptic technique and adhere to infection control protocols during all surgeries. Apply detailed knowledge of surgical anatomy, physiology, and operative methods tailored to each case. Collaborate with the operating room team to gather and organize equipment and supplies. Support room turnover and help ensure timely starts for first cases. Demonstrate skill in assisting across multiple surgical specialties and with all assigned surgeons. Communicate clearly and work as part of the team, performing intra-operative tasks as directed by the surgeon within the defined scope of practice. Assist with hemostasis by clamping, coagulating, and ligating vessels as needed. Provide surgical exposure using retractors, suction, sponges, and other tools. Close wounds as directed, using sutures or mechanical staplers for various tissue layers. Perform minor dissections and create incisions for drains, cannulas, or trocars as instructed. Apply surgical dressings while maintaining infection control standards. Locations Annapolis, MD and Lanham, MD

Role overview The Bilingual Advanced Medical Assistant at Luminis Health supports the Maryland Primary Care Program (MDPCP) in Annapolis, MD. This role blends clinical and administrative tasks to coordinate patient care, provide education, and address barriers that can prevent effective treatment. The position plays a key part in reducing hospital readmissions and avoiding unnecessary emergency room visits by working closely with the Advanced Primary Care Team. Main responsibilities Monitor and confirm patient assignments to the practice and care teams (empanelment). Coordinate proactive care for high-risk patients, focusing on relationship-building and ongoing support. Participate in pre-visit planning for Annual Wellness Visits with the LPN team or provider. Educate patients about their care plans and strategies for improving health. Manage a patient panel, develop relationships, and follow up to encourage adherence to provider recommendations. Use Value-Based Payor portals to attest to metrics and review care gap reports. Contact patients promptly after Transitional Care Management or Emergency Department visits. Assist patients in setting SMART goals for self-management and communicate abnormal findings to providers. What makes this role unique This position requires strong care coordination skills and experience with patient management tools. Familiarity with behavioral health resources is important. Bilingual ability is essential for supporting a diverse patient population in the Annapolis area.

Role summary The Orthopedic Medical Assistant at Luminis Health supports physicians and advanced practice providers in an ambulatory care setting. This role covers patient care from check-in through procedures, helping visits run efficiently. The assistant is involved in patient rooming, education, and assists with orthopedic procedures. Service and teamwork are central to maintaining a welcoming environment for patients and staff. Main responsibilities Assist orthopedic physicians and PA/NPs with fracture reductions, dislocations, and applying casts and splints. Teach patients how to use and care for orthopedic devices such as slings, ace wraps, and crutches. Help fit orthotic devices when needed. Record patient vital signs and health histories in the medical record with accuracy. Prepare patients for appointments and help manage the flow of patients according to clinical and departmental standards. Set up equipment and support providers during minor office procedures. Offer general assistance to the healthcare team as needed. Work locations Odenton, MD Annapolis, MD Bowie, MD Pasadena, MD

The Orthopedic Medical Assistant at Luminis Health plays a key role in patient care across Odenton, Annapolis, Bowie, and Pasadena, MD. Working in an ambulatory setting, this position helps ensure each patient visit runs smoothly and feels welcoming. What you will do Prepare and room patients for appointments Educate patients about their care plans and procedures Assist with minor orthopedic procedures such as casting, splinting, and suture or staple removal Provide attentive customer service during all patient interactions Support Physicians and Physician Assistants during patient visits Collaboration This role works closely with physicians and all practice staff. Building positive relationships and contributing to a supportive, results-oriented team are important aspects of daily work.

Role overview The Pathologist Assistant - PRN at Luminis Health in Annapolis, MD works closely with the pathology team to support diagnostic services. This position handles both surgical and autopsy specimens, focusing on precise preparation, dissection, and selection of samples for analysis. Accuracy and compliance with established laboratory guidelines are central to this role. Main responsibilities Encourage teamwork and support process improvements within the laboratory, especially during periods with fewer specimens. Assist with collecting and grossly examining surgical and autopsy specimens to aid in diagnostic evaluations and reporting. Meet productivity standards and maintain low error rates. Prepare tissue samples and slides for frozen section procedures, ensuring quality results for pathologist review. Order and accession laboratory tests in the Laboratory Information System (LIS), accurately interpreting provider orders and applying correct test mnemonics. Maintain a safe and clean workspace by following protocols and helping coordinate workflow between departments. Monitor laboratory inventory, anticipate supply needs, and place orders to ensure efficient operations. Document technical information accurately in the LIS and act as a mentor and technical resource for colleagues and external contacts. Operate and maintain laboratory instruments, including performing preventive maintenance and troubleshooting issues as they arise. Participate in quality improvement projects, including preparing investigative reports and communicating promptly about any delays. Train and mentor new staff, contribute to competency assessments, and pursue continuing education to maintain licensure and stay current in the field.