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Customer Service Representative (m/f/d)

Groupe HamelinHannover, Niedersachsen, Germany
On-site Full-time

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Experience Level

Experience

Qualifications

What You Should Bring:A commercial apprenticeshipProfessional experience in customer support or order processingIdeally, SAP knowledgeProficient in Microsoft Office applications, particularly Word and ExcelGood command of EnglishA passion for teamwork

About the job

About Us

We are Groupe Hamelin – an internationally successful family-owned business and one of Europe’s leading manufacturers of school and office supplies. Our products support millions of people worldwide in their learning, studying, and working endeavors.

Whether it’s notebooks, fountain pens, or office equipment: behind many everyday products, you’ll find us – with strong brands like Oxford, Pelikan, Herlitz, Unilux, and Elba.

What is important to us? Reliable products, clear values, and a work environment where team members can rely on each other. Because good organization starts not just in notebooks but also within the team.

At our location in Hannover (near the Expo area with excellent public transport connections), we are looking for a Customer Service Representative (m/f/d) to join us as soon as possible.

Your Responsibilities:

  • Customer support

  • Collaboration with field sales representatives

  • Maintenance of master data in SAP

  • Preparation of sales evaluations, statistics, and reports

  • Creation and tracking of quotes

  • Handling of complaints

  • Processing of charges and invoices, as well as clarification of open items

  • Sending samples

  • Acting as a liaison between logistics, supply chain management (SCM), and customer dispatchers

About Groupe Hamelin

At Hamelin, you get the best of both worlds: the stability of an international company, along with the short communication lines, direct interaction, and real involvement typical of a mid-sized business. We collaborate openly, communicate clearly, and learn from mistakes.

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