Customer Service Representative - Quality Control

tasq-workQuezon City, Metro Manila, Philippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Completed at least 2nd year of college / SHS graduate with a minimum of 6 months BPO experience ORA college graduate, with or without experience. Proficient in both spoken and written English. Willing to work fully on-site in Quezon City. Able to work on a shifting schedule. Available to start immediately.

About the job

Key Responsibilities:

Respond to customer inquiries promptly and professionally through phone, email, and chat channels.
Resolve customer issues and complaints with a strong emphasis on first-call resolution.
Maintain precise and comprehensive records of all customer interactions.
Work collaboratively with team members to enhance customer service processes.
Deliver relevant product and service information to assist customers.
Identify and act on opportunities to improve the overall customer experience.
Achieve or surpass individual and team performance goals.

About tasq-work

tasq-work is a leading provider of innovative solutions, dedicated to enhancing customer experiences across various sectors. We pride ourselves on our commitment to quality service and the professional development of our employees.

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