Customer Service Representative – Remote Support Role

pavagoRemote — ArgentinaNew

Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Experience

Qualifications

To excel in this role, you should possess:Proven experience in customer service or support rolesFamiliarity with customer support software (e.g., Zendesk, Freshdesk, Salesforce)Excellent verbal and written communication skillsStrong problem-solving abilitiesAbility to work independently and as part of a teamFlexibility to adapt to varying work hours

About the job

Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U. S. Hours

Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours (flexibility for evenings/weekends based on client needs)

About the Role

We are seeking an enthusiastic and dedicated Customer Service Representative (CSR) to provide exceptional support across various communication channels, including phone, email, and chat. In this crucial role, you will be the first point of contact for our customers, responsible for:

Swiftly resolving customer inquiries
Creating a positive support experience
Maintaining effective communication during high-pressure situations

If you are empathetic, detail-oriented, and excel in fast-paced environments, we would love to hear from you!

Your Responsibilities

Customer Interaction & Issue Resolution

Manage 50–100 daily support requests through platforms like:

Zendesk
Freshdesk
Salesforce Service Cloud

Respond via:

Phone
Email
Live chat
Social media channels

Strive for first-contact resolution (FCR)
Escalate intricate issues to Tier 2 or technical support teams

Ticket & SLA Management

Prioritize support tickets based on urgency and SLA criteria
Monitor and manage open cases to ensure prompt resolution
Document all interactions thoroughly in the system
Ensure organized and comprehensive ticket records

Knowledge Base & Efficiency

Update internal knowledge bases and FAQs
Develop and enhance:

Response templates
Macros

Contribute to minimizing repetitive tickets through improved documentation

Customer Experience & Feedback

Engage with empathy and professionalism
Gather customer feedback (CSAT, NPS)
Identify recurring issues and highlight trends
Escalate negative experiences for swift resolution

Collaboration

Partner closely with:

Product teams
Engineering teams
Operations teams

Provide insights to enhance customer experience and product quality

Compliance & Quality

Adhere to compliance standards including:

GDPR
HIPAA (if applicable)

Maintain confidentiality when handling customer data
Follow quality standards for all interactions

Success Metrics

High first-contact resolution rates
Quick response and resolution within SLA
Strong customer satisfaction (CSAT ≥ 90%)
Efficient ticket management

About pavago

pavago is a dynamic and innovative company committed to providing top-notch customer experiences. We value our employees and strive to create a supportive work environment where everyone can thrive. Join us and be a part of our mission to deliver exceptional customer service.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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