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Experience Level
Entry Level
Qualifications
At least 2 years of college education completed. Exceptional customer service skills with a courteous and helpful demeanor. Strong English communication abilities. Proficient in computer usage. Adept at organizing and managing multiple priorities. Ability to make sound decisions based on available information. Strong commitment to the organization’s values. Ability to thrive in a team-oriented and sales-focused environment. Willingness to work night shifts in the Ortigas Center area of Pasig City.100 full-time positions available.
About the job
As a Customer Service Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to foster and maintain strong partnerships that drive business growth. You will ensure the accuracy of orders, achieve 100% customer satisfaction, and play a pivotal role in meeting our company’s sales objectives. Your performance will be evaluated based on your contributions to business revenue, outstanding customer service, and consistently meeting or exceeding your sales quota.
Responsibilities:
Serve as the main resource for customer inquiries via phone and email, providing expert guidance on product purchases.
Assist customers in product selection, generating quotes, placing orders, and liaising with suppliers to confirm order details.
Develop and maintain key client relationships to maximize business exposure and revenue growth.
About Branders.com
Branders.com, known as the 'See Before You Buy' company, offers the largest selection of customizable promotional items tailored for marketing, sales, and event planning professionals. Our unique business model sets us apart in the promotional industry.
Job Title: Customer Service ManagerLocation: RemoteJob Type: Full-TimeJoin our dynamic team at remote-va as a Customer Service Manager! In this pivotal role, you will spearhead the enhancement of our eCommerce subscription business's customer support operations. We are looking for a proactive leader with a strategic approach to elevate customer satisfaction …
As the Customer Service Manager, you will be instrumental in enhancing the educational journey of our customers and students. Your engaging personality and exceptional writing abilities will allow you to establish meaningful connections with our community, both visually through video and in written communication. We are dedicated to finding a candidate who shares our commitment to empowering women and is enthusiastic about fostering their growth.Key Responsibilities: Serve as the main point of contact for students, actively engaging with them during online workshops and live events. Facilitate weekly group calls and live sessions, offering support and insights. Interact with the community via chats and in our client’s Facebook Group. Attend Monday morning meetings and other scheduled discussions. Manage various administrative tasks, including CRM updates and communications. Present a professional demeanor during live interactions. Assist with onboarding clients and ensure they have a rewarding experience with the program. Be prepared for flexible hours, including evenings and weekends for special events. Contribute to client success through effective communication, multitasking, and time management. Requirements Availability for a flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST. At least 3 years of experience in customer service; a minimum of 3 years in sales is preferred. Background in social work, teaching, or similar people-oriented roles is advantageous. Outstanding writing and verbal communication skills. Proficiency in CRM systems (experience with GoHighLevel is a bonus), Zoom, calendar management, spreadsheets, and other digital tools. A positive, professional attitude with a commitment to personal growth and accountability. Strong interpersonal skills and the capacity to perform well under pressure. A genuine desire to learn and evolve within the team. Willingness to work 20-25 hours per week. Minimum Technical and Work Environment Requirements: Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection of at least 10 Mbps. The backup must support work during power outages. Primary Device: A desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. A minimum of 8 GB RAM.
Are you a dedicated Customer Service Representative with a solid background in telecom, managed services, and billing? If you possess over 4 years of experience in delivering exceptional customer service in billing environments and have a proven track record in BPO settings, we want to connect with you! Previous experience with leading telecom companies such as Verizon, AT&T, T-Mobile, or Comcast is highly valued.Your Role:Deliver exceptional customer support in a dynamic telecom and managed services environment.Assist customers with inquiries related to billing, account management, service activations, and troubleshooting.Leverage your BPO and telecom expertise to efficiently address complex customer concerns.Exhibit excellent communication skills to engage effectively with both customers and internal teams.Collaborate with managed services teams to guarantee smooth service delivery.What We Seek:Minimum of 4 years of customer service experience in telecom, billing, or managed services.Proven BPO experience is essential.Strong foundation in state-sign customer service billing support.Exceptional communication and problem-solving abilities.Familiarity with telecom industry standards, billing systems, and troubleshooting methodologies.Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is advantageous.Why Join Our Team?Attractive compensation and benefits package.Opportunities for growth within a rapidly expanding telecom and managed services company.A vibrant, team-oriented work culture with industry leaders.Apply now and bring your telecom expertise to a company that truly values your skills!
Fire Alarm Service ManagerPosition OverviewWe are in search of a skilled and detail-oriented Fire Alarm Service Manager to spearhead our service department. This pivotal role encompasses overseeing service operations, coordinating technicians, and ensuring swift resolutions to customer queries. The ideal candidate will possess exceptional problem-solving abilities, proficiency in fire alarm systems, and the capability to remotely diagnose issues to identify the most effective solutions.Key Responsibilities: Handle the service hotline and provide assistance to customers regarding fire alarm inquiries. Manage after-hours service calls to address emergency service requirements. Prioritize and schedule service appointments based on urgency and technician availability. Oversee technician coordination and scheduling to ensure optimal resource allocation. Respond to customer emails concerning service requests, inquiries, and follow-ups. Keep customers informed with timely notifications and updates about service status. Evaluate fire alarm system issues remotely to determine if technician dispatch is necessary. Make informed scheduling decisions based on the complexity of issues. Maintain comprehensive service records and ensure adherence to industry standards. Qualifications: Proven experience with fire alarm systems and troubleshooting technical issues. Strong organizational and analytical skills, with the ability to manage multiple tasks efficiently. Excellent verbal and written communication skills. Ability to remotely diagnose issues and propose suitable solutions. Experience in coordinating technicians and managing service schedules. Familiarity with fire alarm industry regulations and compliance standards. Knowledge of service management tools or scheduling software is advantageous.
Job Title: Remote Customer Service RepresentativeCompany Overview:Join our innovative management company dedicated to providing exemplary service to our tenants. We strive to foster a collaborative and supportive work culture where every team member can thrive.Job Description:We are looking for a dedicated and professional Customer Service Representative to efficiently address tenant inquiries, facilitate service requests, and oversee communications related to rent. This fully remote role offers a perfect work-life balance alongside a robust support team to ensure your success.Key Responsibilities: Respond swiftly and courteously to tenant inquiries via phone and email. Coordinate service calls and ensure prompt resolution of tenant issues. Manage rent-related communications, including payment updates and general queries. Maintain precise records of interactions and transactions using our CRM system. Collaborate with the back support team to effectively address tenant needs.
Role Overview Canva is looking for a Senior Knowledge Management Expert to strengthen customer service operations in Makati. This role focuses on building and refining knowledge management strategies that help customer service representatives find accurate information quickly and easily. What You Will Do Work closely with cross-functional teams to identify information needs and gaps. Develop and implement processes that keep knowledge resources current and accessible. Support customer service staff by making sure they have the tools and information required to assist users effectively. Location This position is based in Makati.
Join Canva as a Program Manager in our Strategy and Enablement team focusing on Customer Service. In this pivotal role, you will lead initiatives that enhance our customer service delivery, ensuring an exceptional experience for our users. You will collaborate with cross-functional teams to develop strategies that drive efficiency and effectiveness in our customer support operations.
Full-time|Remote|Remote — Metro Manila, Philippines
Join our dynamic team at findstarfish as a dedicated Customer Service Representative, where you'll engage with our global network of businesses. We're in search of organized and committed individuals who are eager to provide exceptional service and support.
The Customer Service Specialist plays a pivotal role in managing customer order processes for prominent national accounts, such as Target and Walmart. This position is essential in ensuring that purchase orders are processed accurately and efficiently, and entails proactive communication regarding any potential order risks, including cuts, delays, or push-outs.This position serves as a critical link between Operations, Supply Chain, and Sales, ensuring that our client meets retailer expectations while maintaining high standards of fill rate, compliance, and customer relations.
Join Sutherland as a Manager/Senior Manager for Service Excellence, where you will play a pivotal role in driving operational improvements and enhancing customer satisfaction. You will lead a dynamic team dedicated to delivering top-notch service experiences, ensuring that our clients' needs are met with excellence. Your expertise will be crucial in developing strategies that enhance service delivery and drive business success.
At NICE, we embrace challenges as opportunities for growth. We are ambitious and committed to excellence, always pushing boundaries while striving for victory. If you share our passion and drive, we invite you to explore a career with us that will ignite your potential.What is this role about?The Senior Client Services Project Manager is responsible for leading complex, enterprise-level implementations of NICE solutions within diverse customer settings. This position requires advanced project management skills, strong consultative abilities, and the capacity to influence and guide clients through substantial, multi-system transformation initiatives. The Senior PM serves as the primary point of accountability for successful project delivery, focusing on scope clarity, solution alignment, risk management, and ensuring a remarkable customer experience throughout all phases of the project.This role demands extensive experience in managing customer-facing projects, particularly those involving integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, while also leading cross-functional teams across Professional Services, Product, Support, and external partners.
Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership skills and extensive background in customer service management will allow you to thrive in a fast-paced environment, tackling complex challenges with confidence.As a critical team member, you will not only address immediate customer concerns but also identify and resolve the root causes of recurring issues. Your role will involve troubleshooting website performance, account management, subscription inquiries, and payment processes, ensuring our customers receive timely and effective support.Responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support through email and chat.Troubleshooting technical issues related to our website and customer accounts.Maintaining a thorough understanding of our products and internal processes.Overseeing the order fulfillment process with precision and detail.Utilizing tools such as Shopify, Recharge, Rebuy, and Gorgias CRM for effective customer interaction management.Contributing to the development of help center articles and FAQs for improved self-service options.Staying updated on product enhancements and feature releases to provide accurate customer support.Collaborating with cross-functional teams to align support and fulfillment strategies.Handling confidential information with discretion.Maintaining a positive demeanor in high-pressure situations.Requirements:Bachelor’s degree in Business Administration, Communications, or a related field.At least 5 years of customer service management experience, ideally within eCommerce or subscription-based environments.Demonstrated expertise in customer support with a strong preference for eCommerce experience.Exceptional technical skills and adaptability to new tools and technologies.Proficiency in Shopify, Recharge, and Gorgias CRM.Advanced knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).Experience with data analytics tools to monitor performance and drive improvement.Strong problem-solving and strategic thinking abilities.
Customer Service Representative - Financial ServicesIndustry: Tax and Financial ServicesAbout Us: At getwingapp, we are dedicated to providing exceptional tax preparation, client onboarding, and comprehensive financial services. Our mission is to enhance client interactions and streamline administrative processes, ensuring a smooth experience for all our customers. We leverage advanced software tools such as Go High Level and Financial Sense to facilitate organized workflows and enhance communication.Objective: We aim to significantly improve the efficiency of our client onboarding process, centralize follow-ups, minimize communication bottlenecks, and professionally address tax-related inquiries.Join our team as a Customer Service Representative!Key Responsibilities:1. Facilitate client onboarding post-sale2. Oversee follow-ups and necessary document collection3. Provide knowledgeable responses to tax-related inquiries4. Collaborate with sales and administrative teams5. Manage incoming calls, redirect inquiries, and arrange meetings6. Maintain communication threads in Go High Level7. Assist with administrative tasks and database management8. Go above and beyond to engage with customers9. Perform ad hoc tasks as requiredRequired Qualifications:• Minimum of 4 years of experience in a Customer Service role, preferably within a B2C or B2B environment• Demonstrated expertise in financial services and tax-related fields• Exceptional English communication skills, both written and verbal (minimum B2 level)• Strong proficiency in phone, email, and instant messaging communication• Excellent organizational and time management abilities• Tech-savvy, familiar with desktop sharing, cloud services, CRM systems, and VoIP• Proficient in using online calendars and scheduling tools (e.g., Google Calendar)• Proactive and detail-oriented with a confident demeanor• Willingness to work night shiftsTechnical Requirements:• USB headset with noise cancellation• Functional webcam• Computer with a minimum 1.8 GHz processor and 4GB RAM• Internet speed: at least 25 Mbps for primary connection and 10 Mbps for backupBenefits:• Comprehensive health insurance (HMO)• Performance-based incentives• Job security and stability• Paid training programs• Inclusive workplace culture
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
Role OverviewWe are seeking a dynamic Customer Service Supervisor & Project Manager specializing in Operations & Supply Chain to join our innovative team at scale-virtually. This pivotal role is responsible for overseeing the operational experience throughout our ecosystem, ensuring seamless interactions among buyers, vendors, onboarding, fulfillment, and events.You will not merely coordinate communications; you will be the driving force preventing disruptions from inquiry to order to fulfillment to customer experience.Your responsibilities will include managing communication channels, resolving operational challenges, facilitating onboarding processes, and providing real-time oversight of supply chain activities and events.This role is not for those who require excessive structure, have a tendency to escalate issues without taking ownership, or shy away from tackling complex operational challenges.Key Responsibilities1. Customer Inbox & Communication OwnershipManage all shared inboxes within the Cureate Connect territories as the primary operational contact.Respond to all inquiries within the same business day to eliminate backlog.Prioritize messages based on urgency, addressing orders, fulfillment issues, onboarding, and vendor concerns.Uphold Cureate’s communication standards: clear, friendly, solution-oriented, and composed under pressure.Proactively identify potential risks (e.g., missed orders, delayed responses) and escalate only when necessary.Provide a daily operational summary at the end of each day highlighting unresolved issues, escalations, risks, and pending items for the following day.2. Order & Fulfillment ManagementTrack active orders from placement through to delivery across buyers and vendors.Detect and address discrepancies in timing, quantity, substitutions, or invoicing before they escalate into significant issues.Serve as the liaison between buyers, vendors, and internal teams to resolve fulfillment challenges.Proactively resolve fulfillment issues rather than simply passing them up the chain.Ensure the integrity of the fulfillment process within Cureate Connect systems.3. Event Logistics CoordinationOversee the operational execution of Cureate events from concept through live delivery.Manage timelines, materials, run-of-show documents, and stakeholder readiness.Anticipate logistical hurdles before they arise (e.g., missing materials, role ambiguities).Act swiftly during events to resolve issues while maintaining professionalism.Ensure a seamless experience for participants and partners, regardless of internal complexities.4. Onboarding ManagementLead the onboarding process for institutional buyers and vendors, ensuring a smooth transition into Cureate Connect.
Bosch Group seeks a Customer Service Associate - Level 1 (Order Management) based in Taguig. The position focuses on guiding customers through the order process and making sure their questions are answered quickly and accurately. Key responsibilities Handle customer inquiries about orders Oversee and monitor orders from placement through completion Communicate updates and resolve order-related issues Work to maintain customer satisfaction by addressing concerns and offering solutions Location This role is based in the Taguig office.
As a Customer Service Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to foster and maintain strong partnerships that drive business growth. You will ensure the accuracy of orders, achieve 100% customer satisfaction, and play a pivotal role in meeting our company’s sales objectives. Your performance will be evaluated based on your contributions to business revenue, outstanding customer service, and consistently meeting or exceeding your sales quota.Responsibilities:Serve as the main resource for customer inquiries via phone and email, providing expert guidance on product purchases.Assist customers in product selection, generating quotes, placing orders, and liaising with suppliers to confirm order details.Develop and maintain key client relationships to maximize business exposure and revenue growth.
Join our dynamic team as a Customer Service Representative, where you will be instrumental in delivering outstanding customer experiences through various communication platforms. Your primary duties will involve addressing customer inquiries, swiftly resolving issues, and collaborating with internal teams to elevate our service quality. You will be responsible for managing desk tickets, engaging in live chat support, and providing email assistance while also contributing to projects aimed at enhancing the overall customer experience.Key ResponsibilitiesDesk Ticket Management: Ensure detailed documentation within the CRM system for consistency and accuracy. Efficiently resolve Tier 0 and Tier 1 help desk tickets, closing them in a timely manner. Escalate Tier 2 and 3 support tickets to the appropriate service partners, maintaining transparent communication with customers regarding resolution timelines. Classify and manage SPAM tickets and emails effectively. Reconcile B2C and B2B payment tickets (using Stripe, AuthNet, PayPal), escalating issues to management when necessary. Assist with Inquiry Contact Forms, providing initial responses before transferring to the sales team. Oversee customer cancellations and retention efforts, collaborating with relevant departments. Address course ratings below 4 stars, gather customer feedback for enhancements, and communicate insights to the content team. Process paid PayPal invoices and scholarship applications as needed. Live Chat Support: Deliver prompt assistance to customers via live chat, providing product information, resolving complaints, and offering basic troubleshooting support. Guide customers on navigating the website, managing subscriptions, and recommending courses. Transfer relevant inquiries to the Sales team and set tasks for discount/promotion requests. Encourage customers to upgrade their subscriptions while maintaining high satisfaction ratings. Email Support: Respond promptly and professionally to all customer emails. Escalate issues as required, providing the necessary context for resolution. Manage email inboxes and document all correspondence in the CRM system. Additional Responsibilities: Assist with onboarding of new Training and Access clients as needed. Monitor and follow up on annual subscription renewals. Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team. Participate in special projects and weekly meetings. Proactively identify customer issues and propose solutions to management. Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement. Maintain accurate customer records across company applications. Draft and send mass emails to subscribers on relevant topics.
Join our dynamic team at Sutherland as a Team Manager for our Streaming Services division! In this pivotal role, you will oversee a passionate group dedicated to delivering unparalleled service to our clients in the streaming industry. Your leadership will drive performance, enhance customer satisfaction, and foster a culture of continuous improvement.As a Team Manager, you will be responsible for coaching and developing team members, analyzing performance metrics, and implementing strategies to achieve operational goals. Your ability to inspire and motivate your team will be crucial in navigating the fast-paced world of streaming services.
Customer Service RepresentativeJob Type: Part-Time (PST Hours)About the RoleAre you a dedicated and enthusiastic professional ready to provide exceptional customer service? We are in search of a proactive Customer Service Representative who excels in delivering outstanding assistance across various platforms, including email, chat, and social media. This position is perfect for individuals who thrive in a dynamic, remote setting and are committed to creating a seamless, high-quality customer experience from beginning to end.Key ResponsibilitiesDeliver inbound customer support through email, chat, and social media channels as needed.Assist customers with professionalism and efficiency while adhering to established protocols.Evaluate and manage incoming tickets for effective resolution of customer inquiries.Process order placements, refunds, replacements, and data entry utilizing company systems.Uphold a strong customer-first mindset, demonstrating empathy, patience, and meticulous attention to detail.Efficiently navigate multiple systems while prioritizing workload effectively.Collaborate with internal and external teams on cross-functional projects, product launches, and updates.De-escalate customer issues and provide timely, effective solutions.
