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Customer Service Specialist - Key National Accounts

AuxRemote — Philippines
Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will have at least 3 years of experience in customer service, order management, or supply chain management, preferably within the Consumer Packaged Goods (CPG) sector. Direct experience with Target and Walmart is highly preferred. Strong knowledge of EDI and retail compliance standards. Exceptional written and verbal communication skills in English. High level of organization with meticulous attention to detail. Able to effectively manage multiple priorities in a fast-paced environment.

About the job

The Customer Service Specialist plays a pivotal role in managing customer order processes for prominent national accounts, such as Target and Walmart. This position is essential in ensuring that purchase orders are processed accurately and efficiently, and entails proactive communication regarding any potential order risks, including cuts, delays, or push-outs.

This position serves as a critical link between Operations, Supply Chain, and Sales, ensuring that our client meets retailer expectations while maintaining high standards of fill rate, compliance, and customer relations.

About Aux

Aux is a dynamic company dedicated to providing exceptional customer service and operational excellence. We partner with leading retailers to ensure seamless order management and customer satisfaction.

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