Customer Service Team Lead - APAC

Indie CampersManila, Manila, Philippines

On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should possess: A proven track record in customer service, preferably within the travel or hospitality industry. Strong leadership skills with experience in team management. Exceptional problem-solving abilities and the capacity to handle high-pressure situations. Excellent communication skills, both verbal and written. A commitment to continuous improvement and customer satisfaction.

About the job

ABOUT US

At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices.

With over a million nights booked through our platform, we've welcomed more than 300,000 travelers from 169 countries. Our diverse offerings include short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles.

Driven by technology and innovation, we face exciting challenges that demand top-tier talent. We are expanding our team and invite those who share our vision to join us on this thrilling journey.

THE ROLE

As the Team Leader for our On-Trip Support and Roadside Assistance teams, you will manage daily operations and ensure our customers receive outstanding service. You will act as the primary escalation point for complex cases, fostering team performance, compliance, and continuous improvement to uphold our high standards at Indie Campers. This position affords you the opportunity to lead and cultivate a dynamic, customer-centric team while significantly enhancing our customers’ experiences.

WHAT WILL YOU WORK ON?

Lead, supervise, and mentor the On-Trip Support and Roadside Assistance teams to drive high performance, engagement, and customer care.
Conduct one-on-one meetings, performance evaluations, and development conversations.
Oversee customer inquiries and manage escalated complaints and complex situations.
Supervise coordination of roadside assistance and emergency support cases.
Ensure accurate documentation of customer interactions and adherence to established SOPs.
Monitor service quality and track key performance metrics such as CSAT, First Response Time, and Resolution Time.
Lead corrective and preventive initiatives to enhance service quality and customer satisfaction.
Analyze customer feedback to identify areas for improvement.

About Indie Campers

Indie Campers is dedicated to making road trips accessible to everyone, providing a seamless digital experience that prioritizes customer satisfaction. With a vast network and a diverse range of offerings, we are committed to redefining the way people explore the world.

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Customer Service Team Lead - APAC

Indie Campers

Full-time|On-site|Manila, Manila, Philippines

ABOUT US At Indie Campers, we are transforming the road trip experience by making campervan rentals accessible for everyone. Our digital-first approach and dedication to customer satisfaction have established us as a leader in the travel industry, offering an exceptional booking experience and high-quality road trips at unbeatable prices. With over a million…

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Mar 27, 2026

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Senior Shared Services Lead in Workforce Management

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