Customer Solutions Analyst - Spanish

SiteMinderManila

On-site Full-time

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Experience Level

Experience

Qualifications

Fluency in Spanish and English, strong problem-solving skills, excellent interpersonal abilities, experience in customer service or technical support, proficiency in SaaS applications, and a passion for technology.

About the job

Who We Are...

Since 2006, we have been at the forefront of technology innovation, creating a world-class hotel commerce platform that simplifies the online booking process for accommodation owners. Our mission is to empower hoteliers, helping them attract and secure more guests effortlessly.

From charming boutique hotels to expansive chains, our platform supports a diverse array of accommodations including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and much more.

Today, we proudly stand as the world’s leading open hotel commerce platform, serving over 50,000 hotels across 150+ countries, with more than 130 million reservations processed annually through SiteMinder’s technology.

About the Bilingual Customer Solutions Analyst Role...

As a vital member of our Technical Support team, you will serve as a crucial link for our 33,000+ customers, enabling them to maximize their use of our SaaS solutions. This role offers a dynamic and energetic work environment filled with diverse interactions across various departments. You will develop invaluable, transferable skills while using your experience, personality, and people skills to enhance customer loyalty and satisfaction.

In this position, you will provide essential technical support and assistance to SiteMinder customers worldwide in both English and Spanish.

As the initial point of contact, your role will be instrumental in upholding the SiteMinder brand while delivering effective solutions across our comprehensive product suite and services. Your primary focus will be on external customers globally, as well as supporting our internal teams and partners.

Key Responsibilities...

Foster strong relationships with customers by delivering outstanding technical and analytical support alongside exceptional customer service through various communication channels, including phone, email, and chat.
...

About SiteMinder

At SiteMinder, we are innovators in hotel commerce technology, dedicated to simplifying the online booking process for hoteliers globally. Our commitment to diversity and inclusion drives our success, enabling a vibrant work environment where every employee can shine.

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