Fetch Recruiting, Inc. logoFetch Recruiting, Inc. logo

Customer Solutions Engineer/Advocate

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Qualifications:A proven track record in customer-focused projects, demonstrating the ability to manage multiple projects and tasks effectively. Familiarity with cloud technologies, data science, AI, machine learning, and natural language processing is highly desirable. Exceptional organizational skills are essential. Experience with technology integrations, business requirements documentation, and functional specifications.6-8 years of relevant experience in engineering, Sales Engineering, Software Development, Customer Success, Product Ownership, or Product Management within a data, internet, or technology-driven company. Experience in the media industry is a significant advantage.

About the job

Join our dynamic team as a Customer Solutions Engineer/Advocate! In this pivotal role, you will delve into our customers' data challenges and craft bespoke solutions tailored to their unique needs. Acting as the definitive resource for customer requirements and execution strategies, you will play an essential role in shaping product and service development.

Key Responsibilities:

  • Engage with both internal and external stakeholders to gather insights into requirements, business objectives, and pain points.
  • Document and take ownership of comprehensive requirements, user stories, and acceptance criteria.
  • Collaborate with technical teams and stakeholders to gather data for constructing system architecture.
  • Contribute to the creation of sales and marketing materials, including presentations, blogs, and videos, while actively participating in technical discussions on forums.
  • Prepare and deliver client-facing presentations related to technology and system architecture.
  • Support the sales team by conducting in-depth technology discussions, identifying potential customer challenges, and proposing effective solutions.

About Fetch Recruiting, Inc.

About Fetch Recruiting, Inc.:At Fetch Recruiting, we prioritize integrity and ethics above all. As a distinctive technical recruiting firm, we leverage decades of experience in both technology and recruiting to connect clients with the best candidates. Our mission is to enhance the hiring process by maximizing success rates while minimizing any negative experiences, fostering enduring partnerships between clients and candidates. Learn more about us at Fetch Recruiting.

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