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Customer Solutions Engineer

LobUnited States
Remote Full-time $115K/yr - $135K/yr

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Experience Level

Experience

Qualifications

Key Qualifications:A minimum of 3 years of technology or SaaS experience in roles such as Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer. Strong technical expertise in APIs and third-party integrations. Familiarity with software platforms including CRM, CDP, or marketing automation tools. Exceptional communication and presentation abilities, with a knack for engaging diverse external audiences. Flexibility: This position is fully remote, with expected travel of approximately 20-25%. Preferred Qualifications:Experience presenting to marketing and technical professionals, including Directors, VPs of Marketing, and CMOs. Ability to manage multiple projects simultaneously while supporting the Account Management team. Extensive experience in technical project management and overseeing implementation timelines. Experience in logistics or direct mail is advantageous, though not required.

About the job

Lob has developed direct mail solutions since 2013. Founded by technical co-founders, the company blends technology with logistics and fulfillment to help businesses reach their customers more effectively. The Lob platform enables organizations to design and scale personalized direct mail programs while easing operational hurdles.

Role overview

The Customer Solutions Engineer serves as the technical partner to Account Management teams. This role focuses on supporting the onboarding and implementation process for customers using Lob’s direct mail platform. The primary aim is to help customers realize value quickly and ensure a smooth rollout, adoption, and ongoing use of Lob’s services.

What you will do

  • Act as the technical point of contact for Account Managers during customer onboarding and implementation.
  • Assist with deploying and integrating Lob’s direct mail solutions for both new and existing customers.
  • Work closely with Account Management to resolve technical questions and remove roadblocks.
  • Support the adoption and expansion of Lob’s platform by building strong relationships with internal teams.

Requirements

  • Professional experience in a technical role supporting customers or internal groups.
  • Strong technical skills and the ability to explain complex ideas clearly.
  • A customer-focused approach and the ability to collaborate well with Account Managers.

Location

This position is based in the United States.

About Lob

Lob is a pioneering company that is reshaping the way businesses leverage direct mail by combining technology and innovation. Our mission is to simplify the direct mail process for our clients, enabling them to create personalized, impactful mail campaigns that resonate with their audiences. We pride ourselves on our advanced logistics and fulfillment engine, which streamlines operations and enhances the effectiveness of direct mail.

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