About the job
Hiring disclaimer *This is an ongoing role with multiple openings as we continuously expand our team to meet growing customer demands.*
The Role
At Candid Health, we are on the lookout for enthusiastic Customer Strategy & Operations team members for 2026! Our team has experienced substantial growth over the past year, and we are eager to welcome fresh talent to help maintain our momentum and contribute to our ongoing expansion.
In this pivotal role, you will manage a portfolio of existing customers, ensuring they achieve exceptional revenue cycle outcomes. You will engage with them directly to address their challenges, such as analyzing denial issues and identifying workflow gaps, while collaborating with various internal teams at Candid to devise effective solutions.
As a member of this dynamic team, you will play a crucial role in alleviating the complexities of medical billing for our customers. If you share our passion for innovation in this space, we would love to connect and explore if you are the right fit for our team!
Your Responsibilities
Engage closely with our current customers to uncover their most pressing pain points and devise creative strategies to address them.
Take ownership of significant business outcomes, being accountable for driving crucial metrics that impact the company.
Conduct detailed data analysis to identify the root causes of customer issues and provide data-driven recommendations for solutions.
Help develop operational and product-oriented solutions, including workflow redesign and automation of manual tasks.
Maximize the value Candid delivers to customers by ensuring a higher percentage of claims are paid swiftly and with minimal effort.
Collaborate with teams across Candid, including RCM, Customer Support, Product, Design, and Engineering, to tackle our customers' most significant challenges.
Contribute to shaping a positive company culture, making Candid Health an exceptional place to work.
Who You Are
1-5 years of relevant experience.
Demonstrated success in owning and driving key business outcomes within high-performing teams.
