Customer Success Associate for Commercial Accounts

DatadogSydney, Australia

Hybrid Full-time

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What You'll Do:Identify target opportunities, manage the complete sales cycle, and proactively develop strategic customer relationships focused on retention. Handle requests from your assigned accounts, including technical support escalations, billing inquiries, and documentation/enablement requests to ensure a positive customer experience. Adapt account management strategies based on varying customer requirements efficiently. Serve as an advisor to customers, ensuring they leverage our solutions effectively. Monitor and analyze usage trends to identify renewal risks and support higher adoption rates. Collaborate cross-functionally with internal Datadog teams, including support, product, finance, and legal. Who You Are:Customer-focused, always seeking to deliver maximum value. A motivated individual eager to build a career in Customer Success. A strong communicator with exceptional written and verbal skills and sharp attention to detail. Experienced in independently negotiating contract terms and resolving pricing objections during upsell/cross-sell activities.1+ years' experience in a customer-facing role with a desire to advance in Customer Success. Passionate about cultivating long-lasting relationships. Datadog embraces diversity and understands that not everyone will meet all qualifications initially. If you're enthusiastic about technology and eager to develop your skills, we encourage you to apply.

About the job

As a Customer Success Associate at Datadog, you'll play a pivotal role in fostering long-term strategic relationships with our customers. Your focus will be on driving product adoption and uncovering growth opportunities among a diverse portfolio of Datadog clients, ensuring they experience successful product utilization and high retention rates. You will act as an internal advocate for our customers, committed to providing a positive experience across numerous accounts. Following a structured methodology, you will identify each customer’s unique needs and clearly articulate the value of our Datadog solutions. As our Customer Success team expands, prioritizing personal development and team achievements remains essential.

At Datadog, we highly value our workplace culture, which nurtures relationships, collaboration, and creativity. We operate in a hybrid model to empower our Datadogs to achieve a work-life balance that suits them best.

About Datadog

Datadog is a leading monitoring and analytics platform for developers, IT operations teams, and business users. We enable organizations to understand their systems and applications in real time, fostering better decision-making and operational efficiency. Our commitment to fostering a collaborative and innovative workplace culture is paramount as we continue to grow and adapt in a fast-paced environment.

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Feb 25, 2026

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Customer Success Associate for Commercial Accounts

Datadog

Full-time|Hybrid|Sydney, Australia

Feb 23, 2026

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