Customer Success Associates Team Lead

EasygeneratorCape Town

On-site Full-time

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Experience Level

Manager

Qualifications

Bachelor's degree or higher.1-2 years of experience leading or managing a team is required.

About the job

About Easygenerator

Easygenerator is an innovative and rapidly expanding EdTech company, based in Dubai, dedicated to transforming the learning experience with our award-winning authoring tool. Our platform is trusted by industry leaders such as Kellogg’s, T-Mobile, and Siemens. As we continue to expand globally, we invite you to join our mission to simplify knowledge sharing and reshape the EdTech landscape as a crucial member of our dynamic team.

As an AI-first organization, we prioritize leveraging cutting-edge AI technologies in both our product development and internal operations. This role offers you the opportunity to gain practical experience with the latest advancements in AI and build a robust skillset for the future.

About the Role

We are seeking a dedicated Customer Success Associates Team Lead who will be responsible for mentoring and developing our Customer Success Associates while ensuring exceptional customer onboarding and experience. In this pivotal role, you will drive team performance, coach team members towards excellence, and advocate for our customers' needs within the organization.

What You’ll Do

Oversee the performance of a team of Customer Success Associates, ensuring they meet their primary goals and KPIs.
Provide coaching to maximize team potential by utilizing data-driven insights from customer feedback and session evaluations.
Conduct regular one-on-one sessions, performance reviews, and constructive feedback discussions.
Establish and uphold clear standards for customer interactions, onboarding quality, and CRM practices, ensuring adherence across the team.
Proactively identify risks and address performance or behavioral issues in a direct and constructive manner.
Serve as the voice of the customer internally, delivering insights to enhance product offerings and strategic initiatives.
Act as a point of escalation for complex customer situations.
Manage the hiring and onboarding process for new team members.

What You Bring

A Bachelor's degree or higher.
1-2 years of experience in leading or managing a team is essential.

About Easygenerator

At Easygenerator, we are at the forefront of EdTech innovation, striving to enhance learning experiences with our powerful authoring tools. Our commitment to AI technology not only shapes our products but also defines our company culture, ensuring we stay ahead in the rapidly evolving education sector.

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Mar 18, 2026

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Full-time|On-site|Cape Town, Western Cape, South Africa

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Apr 1, 2026

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Lead Data Engineer

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Full-time|On-site|Cape Town, Western Cape, South Africa

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Feb 13, 2026

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Senior DevOps Engineer (AWS) - Join Our Innovative Cloud Team

DVT

Full-time|On-site|Cape Town, Western Cape, South Africa

DVT is a leading software development company in Africa, known for building innovative solutions with talented engineers. Our teams work on complex applications for clients both in South Africa and internationally, using current technologies and modern practices. About the Team Continuous learning shapes our culture. Team members regularly participate in internal talks, technical events, and sponsored activities within the AWS ecosystem. Professional growth is a clear priority here. Role Overview The Senior DevOps Engineer (AWS) joins our cloud team in Cape Town. This role focuses on designing, maintaining, and automating cloud infrastructure. Supporting software development teams across a range of client projects is central to the work. What You Will Do Build and manage AWS cloud infrastructure for client projects Automate deployment pipelines and operational workflows Support and collaborate with software development teams Work directly with enterprise clients in sectors such as financial services, telecommunications, and government Provide technical guidance and mentorship to junior engineers Encourage and implement DevOps best practices across projects What We Look For Strong technical background in DevOps and cloud infrastructure (especially AWS) Excellent communication skills Experience working directly with clients Interest in mentoring others and sharing knowledge Commitment to innovation and continuous improvement Location This position is based in Cape Town, Western Cape, South Africa.

Apr 15, 2026

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Senior Customer Service Team Leader

Keen

Full-time|On-site|Cape Town, Western Cape, South Africa

About KeenAt Keen, we go beyond mere service delivery — we immerse ourselves at the core of our clients' operations. Specializing in digital marketing, creative solutions, and customer experience, we engineer bold, high-performance digital interactions for renowned global brands.Keen empowers some of the most dynamic U.S. and international brands to scale efficiently by embedding dedicated teams that yield results across marketing, creative, customer experience, and sales.We are not a traditional BPO; we are your growth partner — and that’s where you come in.About the RoleWe are seeking a Senior Customer Service Team Leader to lead a frontline team for a global client within the POS (point of sale) technology and delivery sector. You will oversee a team of 12–15 agents, ensuring they provide consistent, high-quality service to restaurant partners, food vendors, and merchants across the U.S.This leadership role is hands-on and is perfect for someone with industry experience in food delivery platforms, POS systems, or vendor technology. You should be adept at managing complex technical escalations, leading by example, and mentoring your team toward excellence in a fast-paced, high-pressure support environment.What You’ll Do Manage, coach, and motivate a team of 12–15 Customer Service Agents Monitor and enhance team performance, focusing on SLAs, CSAT, QA, and productivity Act as the escalation point for intricate technical issues, customer churn risks, and high-impact cases Assist agents with real-time troubleshooting, including POS errors, order failures, hardware disconnects, and integration bugs Conduct regular one-on-ones, QA reviews, and coaching sessions to facilitate agent development Collaborate with internal teams and platform partners (e.g., UberEats, Rappi, DoorDash) to address systemic or integration-related challenges Lead daily stand-ups, manage queue health, and ensure shift coverage and accountability Work with operations, workforce management, QA, and training teams to foster a high-performing unit Track key metrics and provide insights to enhance support workflows Contribute to onboarding and training of new team members, especially in platform-specific tools and processes

Feb 25, 2026

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Senior Java Engineer

Storyteq

Full-time|Remote|Remote — Cape Town, Western Cape, South Africa

Welcome to Storyteq! We are dedicated to empowering marketing and creative teams at leading brands to enhance their creative production and streamline marketing campaigns. Our innovative platform enables clients to optimize campaign workflows, automate creative processes using templates and AI, and launch captivating campaigns that reach the market swiftly. Since our inception in 2016, we have been on a mission to transform how creative assets are produced and utilized. We believe that while creativity is a process that requires time, the actual production of creative assets should be efficient. By leveraging technology, we aim to inspire creativity. Our core values—dreaming big, thinking differently, and fostering collaboration—are the driving force behind our commitment to customer satisfaction and problem-solving. Job OverviewAs a Senior Java Engineer at Storyteq, you will collaborate closely with a team of talented Engineers, Platform Engineers, and Product Owners to enhance our platform and deliver exceptional user experiences. Your responsibilities will include designing and implementing robust back-end services, mentoring junior engineers, and refining our technical architecture. We focus on achieving ambitious goals while maintaining a balanced approach to product and engineering roadmaps, ensuring our technology and products remain aligned and forward-moving. Key Responsibilities:Design, develop, and maintain high-quality Java back-end services and APIs within our Product & Engineering Teams.Lead and participate in code reviews to uphold exceptional standards of quality and maintainability.Mentor junior engineers, fostering their growth and development.Initiate and drive enhancements in our engineering processes, tools, and practices.Work closely with Product Owners and Platform Engineers to deliver scalable and reliable solutions.Key Requirements:5+ years of professional experience as a Java Engineer.Proficient in Java (11+) and the Spring Boot framework, with a strong ability to produce and maintain high-quality code.Comprehensive knowledge of design patterns, including creational, structural, behavioral, and architectural patterns.Extensive experience with distributed systems and various architectural styles, such as microservices, monolithic, event-driven, and serverless.Familiarity with cloud platforms, specifically GCP or AWS.Solid understanding of RESTful API design principles.Experience with cloud-native technologies, including messaging, container runtimes (e.g., Kubernetes), serverless solutions, cloud storage, and caching.Knowledge of CI/CD pipelines, containerization (Docker/Kubernetes), and DevOps methodologies.A proactive, results-driven mindset with excellent problem-solving skills.

Mar 10, 2026

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