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Experience Level
Experience
Qualifications
Qualifications:Strong technical acumen and ability to communicate technical concepts effectively. Experience in data security or governance is preferred. Excellent interpersonal and communication skills. Ability to work collaboratively in a team-oriented environment. Problem-solving skills and a proactive approach to customer engagement.
About the job
About AvePoint
At AvePoint, we believe in transcending the conventional boundaries of data security, governance, and resilience. As the worldwide leader in these domains, we empower organizations globally to collaborate securely and efficiently. Over 25,000 clients trust the AvePoint Confidence Platform to safeguard and optimize their critical data across popular platforms like Microsoft, Google, and Salesforce. Our extensive global partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.
We are deeply invested in our people and foster a culture of agility, passion, and teamwork. Join us to unleash your potential, drive impactful change, and take charge of your career journey!
Key Responsibilities:
Collaborate with the Customer Success Team on various customer engagements, including technical product health checks and action plans during the onboarding phase.
Initiate proactive outreach to customers exhibiting low product adoption, guiding them on deploying valuable use cases.
Deliver technical recommendations and advice to enhance client utilization and satisfaction.
About AvePoint Inc.
AvePoint Inc. is a pioneering leader in the realms of data security, governance, and resilience, providing innovative solutions that empower organizations to work confidently. With a commitment to excellence and a focus on collaboration, we support over 25,000 clients globally.
Customer Success Specialist (Hybrid – Cebu)Ready to elevate your career?As a Customer Success Manager (CSM) at AMCS, you'll be a trusted advisor and strategic partner to our customers throughout the APAC region. Your mission is to maximize customer value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeh…
This Data Specialist position supports a medical device project in Cebu City, Cebu, Philippines. The role follows a hybrid work setup, with onsite presence required during the probationary period. The schedule runs from 8PM to 5AM, Monday through Friday, with weekends off. The support provided is voice-based. Key Responsibilities Data management: Gather, clean, and organize large datasets. Maintain data integrity and ensure compliance throughout all processes. Data analysis and reporting: Use advanced statistical methods to identify trends. Build reports and dashboards aimed at executive-level audiences. System maintenance: Develop and maintain data models, data warehouses, and databases to support daily business operations. Data accuracy: Review data for errors, correct inconsistencies, and conduct regular audits to keep information reliable. Technical support and collaboration: Collaborate with other teams to understand their data requirements. Train colleagues on data software tools as needed. Work Arrangement Hybrid setup: onsite required during probation Voice support role Monday to Friday, 8PM–5AM shift Weekends off Location and Start Date Cebu City, Cebu, Philippines Start date: ASAP
tasq-work is seeking a Group Lead for Medical Device support based in Cebu City, Philippines. This hybrid position begins immediately, with onsite work required during the probation period. The role supports voice operations and follows a night shift schedule from 8 PM to 5 AM, Monday through Friday. What you will do Safety and Compliance: Oversee the evaluation of medical device incidents. Ensure timely submission of Medical Device Reports (MDR) and adherence to regulatory standards. Case Management: Manage the entire complaints process, from intake to resolution. Team Leadership: Lead and motivate the team to meet Service Level Agreements (SLAs), address complex issues, and maintain data accuracy in line with HIPAA standards. Technical Support and Reporting: Provide technical support, maintain accurate event documentation, and ensure comprehensive regulatory reporting. Work arrangement Hybrid setup, with onsite presence required during probation Shift: 8 PM to 5 AM, Monday to Friday (weekends off) Requirements Bachelor’s degree Minimum of 5 years’ experience managing small to mid-sized teams in a BPO, call center, or shared services setting Background in complaints management within the medical device industry Strong English communication skills, both spoken and written Proficient in Microsoft Office Suite, especially Excel and PowerPoint
About AvePointAt AvePoint, we are the global leader in data security, governance, and resilience. Our mission goes beyond traditional solutions to establish a solid data foundation, empowering organizations to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is trusted to prepare, secure, and optimize critical data across Microsoft, Google, Salesforce, and other collaboration environments. Our extensive global channel partner program features around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more about us at www.avepoint.com.We are dedicated to investing in our people. Our culture of agility, passion, and teamwork empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash the power of you!Your Role:The Customer Success Engineer will act as a crucial technical resource within our Customer Success Team. This role involves close collaboration with the team to facilitate customer engagements, focusing on adoption, enablement, configurations, technical recommendations, and utilization advice.Key Responsibilities:Collaborate with team members to implement digital customer engagement strategies, including technical product health checks, and value-driven customer engagements during onboarding, alongside proactive outreach through calls and emails.Engage customers showing low product adoption proactively, assisting them in deploying value-added use cases.
Join our client, a premier multiproduct company in the Philippines, renowned for its exceptional interior and architectural furnishings tailored for the corporate, hospitality, and residential sectors. This dynamic organization provides comprehensive office solutions that foster collaboration, interaction, and engagement, transcending traditional workspace limitations. Their diverse offerings cater to commercial contracts, residential projects, hospitality, and various institutional requirements.This position presents a thrilling opportunity to step into a leadership role as Branch Manager with a forward-thinking company that partners with global brands, delivering innovative solutions that are reshaping modern work and living environments in the Philippines.Key Responsibilities1. Strategic Planning & Business GrowthFormulate and implement business strategies that align with corporate goals, ensuring consistent revenue growth and profitability.Recognize market trends, customer demands, and business opportunities to strengthen the branch's competitive edge.Drive revenue expansion and diversification through innovative strategies and partnerships.Establish and monitor short-term and long-term objectives for the branch, evaluating performance against key metrics.2. Revenue Generation & Sales PerformanceGuide the creation of sales strategies to optimize revenue and client acquisition.Develop strong relationships with key clients, partners, and stakeholders to enhance business opportunities.Execute effective sales processes, training initiatives, and performance assessment systems for the sales team.Ensure that pricing, promotions, and offerings are tailored to the Cebu and Davao markets.3. Market Expansion in Retail, Hospitality & ContractsDesign and implement strategies to broaden the branch's presence in the retail and hospitality sectors.Secure significant contracts through identifying and negotiating business opportunities with corporate entities and institutions.Assess market trends, customer insights, and competitor tactics to refine business positioning.4. Operational Management & ComplianceOversee daily branch operations, addressing challenges in logistics, administration, and service delivery.Enforce policies and procedures that comply with corporate standards and local regulations.Track operational efficiency, manage costs, and allocate resources to enhance productivity.Ensure adherence to legal, financial, and regulatory standards.5. Leadership & Team DevelopmentInspire and mentor a high-performing team, fostering an environment of innovation and collaboration.Clearly define roles, responsibilities, and performance objectives for team members.
Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.
Join our dynamic team as a Customer Service Representative in Cebu City! At tasq-work, we are seeking motivated individuals who are passionate about providing outstanding service to our valued clients. You will utilize your effective communication skills and problem-solving abilities to enhance customer satisfaction and build lasting relationships.Key Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and chat.Resolve issues and complaints efficiently, prioritizing first-call resolution.Keep accurate records of all customer interactions and transactions.Work collaboratively with team members to refine customer service processes.Provide detailed product and service information to help customers meet their needs.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.
About AvePointAt AvePoint, we believe in transcending the conventional boundaries of data security, governance, and resilience. As the worldwide leader in these domains, we empower organizations globally to collaborate securely and efficiently. Over 25,000 clients trust the AvePoint Confidence Platform to safeguard and optimize their critical data across popular platforms like Microsoft, Google, and Salesforce. Our extensive global partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.We are deeply invested in our people and foster a culture of agility, passion, and teamwork. Join us to unleash your potential, drive impactful change, and take charge of your career journey!Key Responsibilities:Collaborate with the Customer Success Team on various customer engagements, including technical product health checks and action plans during the onboarding phase.Initiate proactive outreach to customers exhibiting low product adoption, guiding them on deploying valuable use cases.Deliver technical recommendations and advice to enhance client utilization and satisfaction.
tasq-work is hiring a Medical Device Trainer for its Cebu City team. This hybrid role requires onsite presence during the probationary period, then offers a mix of onsite and remote work. The position supports voice-based operations and follows an overnight schedule from 8PM to 5AM, Monday through Friday. Key Responsibilities Training and Capability Building: Deliver product training sessions, lead hands-on demonstrations, and offer clinical support to help teams achieve service level agreements and improve performance. Complaint Management and Quality: Guide teams in managing medical device complaints, including MedDRA coding and use of complaint management systems, to uphold quality standards. Regulatory Compliance: Ensure all training and operations meet regulatory requirements such as ISO 13485, 21CFR, and EUMDR. Collaboration: Work closely with teams handling pharmacovigilance, medical device complaints, and healthcare AI solutions. Work Arrangement Location: Cebu City, Cebu, Philippines (hybrid; onsite required during probation) Schedule: 8PM to 5AM, Monday through Friday Support Type: Voice operations Start Date: ASAP
Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.
ABOUT LONE WOLFLone Wolf is dedicated to transforming the real estate landscape by simplifying transactions through a fully digital lead-to-close experience for agents, brokers, and their clients. With over three decades of industry evolution, we remain steadfast in our commitment to support real estate professionals from the very beginning.We believe in the power of diversity and welcome talent from all walks of life. Our mission is to celebrate individuality while fostering common ground and relationships within our organization, and we invite you to join us in this journey.JOB SUMMARY:As a Customer Support Associate, you will deliver exceptional technical assistance and troubleshooting to our customers through phone, email, and chat channels. You will guide customers on product features, functionalities, and address any support inquiries they may have. Conflict resolution and escalation management will also be part of your role. Ideal candidates are those who are passionate about customer service and are dedicated to providing a Human, Easy, and Smart experience.
tasq-work seeks a Senior Complaints Analyst to support medical device customers from Cebu City. This hybrid position begins with onsite work during probation, then shifts to a mix of onsite and remote work. The role centers on voice-based customer support, with shifts running from 8PM to 5AM, Monday through Friday. Weekends are off. The start date is as soon as possible. Key Responsibilities Manage and resolve complex complaints related to medical devices, using advanced tools and established processes to address issues thoroughly and efficiently. Draft clear, empathetic responses to customer concerns, maintaining high standards for service and professionalism. Keep detailed records for each complaint, ensure accurate data management, and prepare reports that contribute to process improvements. Requirements Experience in complaint handling or customer support, preferably in medical devices or other regulated sectors. Strong logical thinking and problem-solving abilities. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple priorities. Work Environment Collaborative team culture that values growth and advancement. Workload may fluctuate and can be demanding at times.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.
tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026
Join our dynamic team as a Customer Service Representative for a rapidly expanding account in Cebu City! In this role, you will provide outstanding service to our valued clients through exceptional communication, adept problem-solving skills, and effective customer profiling.Key Responsibilities:Respond to customer inquiries promptly and professionally via phone, email, and chat.Resolve customer issues and complaints with a strong focus on first-call resolution.Maintain accurate and detailed records of customer interactions.Collaborate with team members to enhance customer service processes.Provide comprehensive product and service information to assist customers.Proactively identify opportunities to improve the customer experience.Meet or exceed individual and team performance metrics.
Join us as the Head of Human Resources in Cebu, where you will lead strategic HR initiatives and contribute to the organizational culture. This pivotal role involves overseeing all aspects of human resources management, including talent acquisition, employee relations, performance management, and compliance with labor laws. You will work closely with senior management to align HR strategies with business goals.
Join our rapidly expanding team at tasq-work as a Customer Service Representative in Cebu City! In this role, you will be pivotal in delivering outstanding service to our valued clients through effective communication, adept problem-solving skills, and thorough customer profiling.Key Responsibilities:Provide timely and professional responses to customer inquiries via phone, email, and chat.Efficiently resolve customer issues and complaints with an emphasis on first-contact resolution.Maintain accurate and detailed records of customer interactions.Work collaboratively with team members to enhance customer service processes.Offer product and service information to assist customers effectively.Proactively identify opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.
Join our dynamic team at tasq-work as a Customer Service Call Center Agent in Cebu City! We are seeking enthusiastic individuals who are passionate about providing outstanding service to our valued clients. In this role, you will utilize your excellent communication skills and problem-solving abilities to address customer needs effectively.Key ResponsibilitiesProvide prompt and professional responses to customer inquiries via phone, email, and chat.Resolve customer issues and complaints with an emphasis on achieving first-call resolution.Maintain detailed and accurate records of all customer interactions.Collaborate with team members to enhance customer service processes.Deliver product and service information to assist customers effectively.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance metrics.
This hybrid role in Cebu City focuses on vigilance reporting for medical devices, with an immediate start date. During the probationary period, work will be on-site, transitioning to a hybrid setup afterward. The position supports voice-based operations and follows an 8 PM to 5 AM shift, Monday through Friday, with weekends off. Role overview The Vigilance Reporting Associate prepares and submits Medical Device Reports (MDRs), manages product safety documentation, and ensures compliance with industry regulations. This role also generates monthly vigilance reports for the EMEA region, processes Individual Case Safety Reports (ICSRs), and handles case triage for drug safety activities. Managing customer complaints and assessing MDR reportability are core aspects of the position. Requirements Bachelor’s degree in Nursing, Biology, Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial or Mechanical Engineering, or a related science or technology field Minimum of 2 years drafting vigilance reports for medical devices in a shared services, BPO, or call center setting Strong written English communication skills Good understanding of ISO 13485 and USA Medical Device Regulations Key responsibilities Prepare and submit MDRs, review product safety literature, and maintain complaint documentation to meet compliance standards Generate monthly vigilance reports for EMEA region safety monitoring Process ICSRs and handle case triage for drug safety Manage customer complaints and assess MDR reportability, ensuring compliance with applicable standards Work arrangement Hybrid setup (on-site during probationary period) Location: Cebu City, Cebu, Philippines Voice support 8 PM – 5 AM shift, Monday to Friday (weekends off) Immediate start date
Nagarro is seeking a detail-oriented and analytical Senior Custom Analyst to join our dynamic team in Cebu. In this pivotal role, you will leverage your analytical skills to support our operations and enhance our service offerings. Your ability to interpret data and provide actionable insights will play a crucial role in driving our business forward.This is an exciting opportunity for you to advance your career in a fast-paced environment while being part of a globally recognized company.
