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Customer Success Engineer

Hevo DataPune, Maharashtra
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates should possess a strong background in data warehousing, data pipelines, and ETL/ELT processes. You will be responsible for making strategic and consultative recommendations on all technical matters related to Hevo's offerings.

About the job

About Hevo

Hevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.

Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!

Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.

The Role: Customer Success Engineer
As a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.

What Will You Do?
● Manage a designated group of customers and ensure their retention.
● Provide technical consultancy and guidance during the post-sales process.
● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

About Hevo Data

Hevo Data offers innovative solutions for data integration that empower businesses across various sectors to harness the power of their data effectively. With a commitment to simplifying technology, Hevo Data aims to make data accessibility a reality for all organizations.

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