Customer Success Executive - Focused on Product Adoption

NQCManchester, England, United Kingdom

Hybrid Full-time

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Experience Level

Experience

Qualifications

The ideal candidate should possess strong interpersonal skills, a problem-solving mindset, and a proactive approach to customer success. Familiarity with software platforms and experience in customer engagement are highly desirable. A background in technology or software services would be advantageous.

About the job

Join NQC: A Leader in Supply Chain Risk Management

NQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.

Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.

Your Role in Customer Success

As a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area, Onboarding, Adoption, or Operations, to enhance departmental performance.

Responsibilities

Develop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.
Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.
Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.
Perform additional ad-hoc tasks as assigned.

Specialization Areas

Note: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.

Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.
Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.

About NQC

NQC is at the forefront of providing innovative supply chain risk management solutions. Our commitment to sustainability and positive impact through technology sets us apart in the industry, making us a sought-after employer for top talent.

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