Customer Success Executive - Onboarding & Enablement

NQCManchester, England, United Kingdom

Hybrid Full-time

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Experience Level

Entry Level

Qualifications

To succeed in this role, candidates should possess:Strong communication and interpersonal skills. Ability to build and maintain client relationships. Experience in customer success or related fields is advantageous. Proficiency in using software platforms and tools for customer management. Problem-solving mindset and ability to identify process improvements.

About the job

Join NQC as a Customer Success Executive!

NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.

Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.

Your Role

The Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area, Onboarding, Adoption, or Operations, to drive departmental excellence.

Key Responsibilities

As a Customer Success Executive, you will engage in the following core activities:

Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.
Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.
Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.
Perform any additional duties as assigned.

Functional Focus Areas

Note: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.

Focus A: Onboarding & Enablement

Lead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.
Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.
Collaborate to create and deliver impactful webinars and training sessions for clients.
Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.

Focus B: Product Adoption & Usage

Monitor and support...

About NQC

NQC is an innovative software provider dedicated to enhancing supply chain risk management through cutting-edge technology. Our mission is to create positive social impact by enabling organizations to operate more sustainably and responsibly.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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