Customer Success Manager - 18-Month Contract

Vivo EnergyJohannesburg, Gauteng, South Africa

On-site Contract

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Experience Level

Manager

Qualifications

We seek a proactive individual with a strong background in customer success and technical solutions. Candidates should possess:Proven experience in customer success management, particularly in B2B or Mining sectors. Strong analytical skills to interpret data and drive decision-making. Excellent communication skills to engage effectively with clients and internal stakeholders. Experience in deploying condition monitoring solutions and conducting maintenance studies. Ability to work collaboratively in a team environment. A relevant degree or equivalent experience in a related field.

About the job

Vivo Energy is seeking a Customer Success Manager for an 18-month contract based in Johannesburg, Gauteng. This role focuses on helping clients minimize unexpected repair costs, improve operational uptime, and get the most value from their assets. Working with advanced Vivo Energy solutions such as Continuous Equipment Monitoring (VE-CEM), Oil Condition Monitoring (VE-OCM), and Vivo Performance Management (VE-VPM), the Customer Success Manager plays a key part in driving business growth within the B2B and Mining sectors.

Success in this position means creating Delivered Value Records (DVRs) in partnership with customers. These records support Vivo Energy’s pricing strategy and help secure a greater share of tenders in line with company goals.

Key Responsibilities

Deploy and refine all condition monitoring solutions to meet both business and customer requirements, using telematics, thermography, oil analysis, vibration, and predictive maintenance tools.
Manage pilot projects from start to finish: install CEM devices, provide training, demonstrate customer value, and close projects, serving as the main Customer Success Manager throughout the pilot phase until formal sign-up.
Initiate and lead Reliability-Centered Maintenance (RCM) studies, including Root Cause Analysis (RCA), to define effective maintenance strategies.
Build and maintain a detailed database of equipment life cycle costs and component life data for all fleets and assets.
Benchmark fleet component life against competitors and similar lubricants, and drive improvements to extend component longevity.
Identify, report, and correct deviations to help maintain financial performance in VE-CEM and VE-OCM programs.
Support customers with insights and advice on fleet performance and asset life cycles.
Lead the creation of B2B and Mining Customer Value Propositions (CVPs), starting with VIP/TCO development and integrating all elements under the Vivo Performance Management framework.
Develop actionable solutions based on insights, ensuring they are practical for Vivo Energy and endorsed by customers with testimonials.
Work with partners to maintain a database of customer equipment test results and performance metrics, always aiming for continuous improvement.

Additional Contributions

The role also supports project development activities, including Life Cycle Analysis and related initiatives.

About Vivo Energy

Vivo Energy is a leading supplier of fuel and lubricants in Africa, with a commitment to delivering high-quality products and services to our customers. We pride ourselves on our innovative solutions that help businesses operate more efficiently and sustainably.

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