About the job
As part of our growth strategy, we are looking for a Digital Accounting Specialist / Customer Success Manager.
This role is primarily remote, with occasional travel required within the Northern region.
Your Mission
Reporting to the Customer Success Team Leader within the Commercial Department, you will facilitate the activation and adoption of the MEG Premium software for your portfolio of clients.
Customer satisfaction is your priority; you will leverage the necessary resources to enhance usage and maximize the impact of our solutions.
You will collaborate closely with a sector team consisting of a Sales Engineer and a Sales Assistant. Your role within this trio will be to ensure the effective use and adoption of licenses through your professional expertise, primarily dealing with accounting staff.
Working closely with support and commercial teams, you will engage in the entire customer lifecycle:
- Become the MEG expert for your clients: sharing best practices, updates, addressing obstacles, and relaying improvement feedback.
- Conduct Premium training sessions and follow up post-training.
- Assist firms and their clients right from onboarding (training, tools, materials, communication) to ensure their independence.
- Drive the dynamics of your portfolio to reach:
- one-year activation goals for Premium offerings,
- restocking targets for high-potential clients.
- Organize webinars, demos, and client events in collaboration with the CSM marketing teams.
- Identify additional revenue opportunities (license volumes, training needs) and relay them to the sales teams.
- Monitor client satisfaction, gather feedback and testimonials, and contribute to customer loyalty and brand advocacy.
- Propose enhancements within the CSM team to improve customer experience and MEG deployment.
