Conga logoConga logo

Customer Success Manager at Conga | Germany

CongaGermany
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Manager

Qualifications

Ideal candidates will possess a strong background in customer success, account management, or a related field. Excellent communication skills in both English and German are essential, alongside a track record of fostering strong client relationships. Experience with SaaS products and a passion for driving customer satisfaction are highly valued. Strong analytical skills and the ability to work collaboratively across departments will be key to your success.

About the job

Join a fulfilling career that offers the complete package!

At Conga, we’ve cultivated a community where our team members can excel. Here, you will discover opportunities to innovate and foster growth through both individual and team development, all within an environment that values every voice.

Conga accelerates the journey of our customers towards becoming more connected and intelligent businesses. The Conga Advantage Platform is globally recognized for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities into a single, open platform. It works seamlessly with any ERP, CRM, or Cloud system. Powered by a unified data model and purpose-built AI, Conga empowers companies to gain a unique competitive edge, one built on seamless connectivity, actionable insights, and scalable growth.

Our approach is anchored in the Conga Way, a framework that embodies our values and influences everything from hiring to decision-making, including key recognition programs. Developed with direct input from our colleagues, the Conga Way serves as the bedrock of our vibrant culture.

Job Title: Customer Success Manager

Reports to: Director, Customer Success

Locations: Germany

Languages: English and German (native/C2 level)

A quick snapshot…

The primary responsibilities of the Customer Success Manager involve managing a portfolio of global, complex customers who have invested in Conga to enhance their revenue operations. You will conduct thorough adoption analyses and collaborate with customers in joint planning to boost adoption rates. You will lead value realization activities such as aligning customer stakeholders and conducting roadmap reviews to ensure the Conga solution is continuously refined and enhanced within the customer’s environment. Additionally, you’ll advocate for customers by ensuring that technical issues are resolved swiftly and effectively by your internal Conga partners. You will be a facilitator, coach, consultant and will continuously ask questions to deeply understand your customers.

Why it’s a big deal…

The culture of Conga’s Customer Success team is unparalleled. We are lively, collaborative, celebratory, passionate, and driven. We invest in our team, and each day you will work diligently to ensure the success of your customers.

About Conga

Conga is a leading provider of digital transformation solutions that empower businesses to streamline their operations and enhance customer experiences. With a focus on innovation and excellence, Conga's solutions are designed to help organizations thrive in today's fast-paced business environment.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.