Customer Success Manager at Crusoe | San Francisco, CA

CrusoeSan Francisco, CA - US

On-site Full-time $150K/yr - $170K/yr

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Experience Level

Manager

Qualifications

Educational Background: A Bachelor's degree in Business, Engineering, or a related field. Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company. Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

About the job

Join us in shaping the future of AI-driven technology. As a Customer Success Manager, you will play a crucial role in driving innovation and delivering impactful solutions that enhance our clients' experience.

About the Role:

We are looking for a passionate and experienced Customer Success Manager who possesses a robust understanding of cloud computing, AI, and machine learning (ML). This key role is essential in helping our clients unlock the full value of our offerings, navigating technical complexities, and equipping them with the necessary tools to meet their business and sustainability objectives. This is a full-time position.

What You'll Be Working On:

Customer Relationship Management: Build and sustain strong relationships with customers, understanding their unique business challenges and technical needs.
Technical Guidance and Support: Offer expert technical guidance and support to clients during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.
Performance Monitoring and Reporting: Regularly assess and report on client progress, ensuring they meet key performance indicators and achieve optimal return on investment.
Industry and Technical Awareness: Continuously update your knowledge on industry trends, technological advancements, and compliance requirements to provide strategic insights to clients.
Customer Training: Conduct training sessions and workshops to educate clients on the effective use and advantages of our products and services.
Issue Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction and loyalty.

What You'll Bring to the Team:

Educational Background: A Bachelor's degree in Business, Engineering, or a related field.
Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company.
Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

About Crusoe

Crusoe is at the forefront of the AI revolution, committed to creating sustainable technology solutions that empower individuals and businesses to innovate without compromising on scale or speed. Join us as we pave the way for a responsible and transformative cloud infrastructure.

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Full-time|On-site|San Francisco

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Full-time|$150K/yr - $170K/yr|On-site|San Francisco, CA - US

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CodeRabbit

Full-time|On-site|San Francisco

Join Our Innovative Team at CodeRabbitCodeRabbit is at the forefront of research and development, dedicated to creating groundbreaking systems that enhance collaboration between humans and machines. Our mission is to revolutionize the software development landscape through our Gen AI-powered code review platform, which fosters an exceptional partnership between talented engineers and advanced algorithms, optimizing both efficiency and quality in code development.Our platform empowers software developers by automating the code review process, integrating Generative AI models with static analysis tools to deliver insightful, context-aware reviews. By tailoring recommendations to individual coding styles, we help teams maintain high-quality code and accelerate their development cycles, enabling them to merge pull requests up to four times faster.Role OverviewWe are actively seeking a motivated and skilled Commercial Customer Success Manager to become a vital part of our expanding customer success team in the Americas region. As an integral member of our customer success management team, you will be responsible for guiding our clients through their journey with our AI-driven code review platform, ensuring they derive maximum value from our solutions. You will manage the entire customer lifecycle, from initial onboarding to renewals and growth opportunities, while nurturing strong relationships and acting as a passionate advocate for their success.

Apr 30, 2026

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