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Customer Success Manager at Lefebvre Sdu | Den Haag

Lefebvre SduDen Haag, Zuid-Holland, Nederland
On-site Full-time

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Experience Level

Experience

Qualifications

• Hbo- of wo werk- en denkniveau• Ervaring in een klantgerichte rol, zoals customer success, accountmanagement of consultancy.• Sterke communicatieve vaardigheden en overtuigingskracht.• Vermogen om verschillende typen stakeholders te herkennen en effectief te bedienen.• Zelfstandig, proactief en comfortabel in een veranderende omgeving.• Je denkt graag mee en draagt bij aan de opbouw van een team en werkwijze.• Je voelt je prettig in een rol waarin nog niet alles vastligt.• Je vindt het leuk om voor groepen te staan en trainingen of workshops te geven.• Affiniteit met technologie en AI is een pré.• Affiniteit met het juridische of fiscale domein is een pré.

About the job

Customer Success Manager
Lefebvre Sdu, Den Haag, Zuid-Holland, Nederland

Role Overview

Lefebvre Sdu is growing its digital solutions in the legal and fiscal sector. As Customer Success Manager, the focus is on guiding clients after the sale, helping them implement and get the most from our products. This role is central to building strong client relationships and ensuring customers see real value from our technology, including AI-powered offerings.

Main Responsibilities

  • Serve as the primary contact for clients, building and maintaining lasting relationships.
  • Guide customers through onboarding and product implementation.
  • Support clients in optimizing their use of our solutions, including AI features.
  • Identify opportunities for account expansion and communicate these to the team.
  • Work closely with account management and support to deliver a seamless customer experience.
  • Lead training sessions, workshops, and presentations for clients.
  • Contribute to customer retention and help minimize churn.
  • Share ideas to help shape and improve the customer success strategy as part of a developing team.

What We Look For

  • Bachelor’s or master’s degree (HBO or WO level).
  • Experience in a customer-focused role (customer success, account management, or consultancy).
  • Strong communication and persuasive skills.
  • Ability to work with a range of stakeholders and adapt to their needs.
  • Self-driven, proactive, and comfortable with change.
  • Interest in team building and process improvement.
  • Comfortable presenting to groups and leading workshops or training.
  • Affinity with technology and AI is a plus.
  • Knowledge of the legal or fiscal sector is an advantage.

What Lefebvre Sdu Offers

The company is evolving and welcomes initiative. Team members have room to develop ideas and help shape the future of customer success at Lefebvre Sdu. The organization values expertise, technology, and data, and encourages contributions that support growth and innovation.

About Lefebvre Sdu

Lefebvre Sdu is dedicated to pioneering the next stage of our organization by translating our strong expertise in the fiscal and legal sectors into cutting-edge digital solutions that harness data, technology, and artificial intelligence.

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