About the job
Join us at Spruce, where in just over a year, we've achieved remarkable growth from 0 to 600 customers with minimal marketing investment. We are on the lookout for a standout talent to become an integral part of our commercial team. Your role will focus on cultivating robust relationships with our exceptional customers, unlocking significant value within our existing clientele, and directly influencing our growth trajectory over the next 18 months.
This is not your typical Customer Success position. If you possess a commercial mindset, quickly grasp technical concepts, and are eager to contribute to the UK's net-zero goals while positively impacting heat pump installers' lives and businesses, then we encourage you to keep reading!
About Spruce
Heating homes accounts for nearly 20% of the UK's carbon emissions, making it essential to phase out gas and oil boilers to achieve net-zero targets. Heat pumps present a viable alternative, showcasing an extraordinary capacity to convert 1 kW of electricity into 3-5 kW of heat. However, the installation process for heat pumps is slow and inefficient, making it challenging for current installers to expand their businesses and deterring gas engineers from transitioning to heat pump installations. Most critically, this situation prevents timely heating solutions when a boiler fails.
We are addressing this issue by developing a platform that allows heat pump installers to manage the entire installation process, from initial inquiry to final compliance paperwork, thus enabling them to concentrate on delivering excellent installations and customer service while growing their businesses. Since launching at the beginning of 2024, we have significantly impacted installation companies, suppliers, and manufacturers across the UK, reducing job completion time by half, doubling sales conversion rates, and enhancing profitability.
With a successful Seed funding round completed last year and strong demand from customers, we are expanding our team to amplify our impact. Our vision is to extend our services beyond heat pumps and ultimately establish a comprehensive operating system for the entire home renewable supply chain.
Your Role
You will collaborate closely with our team members to drive customer success and foster lasting relationships.
