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Experience Level
Manager
Qualifications
QualificationsProven experience in customer success or account management, particularly within a SaaS environment. Strong communication and relationship-building skills. Ability to analyze customer data to drive strategic decisions. Passion for cybersecurity and a desire to help organizations improve their security posture.
About the job
Join Our Mission to Enhance Cybersecurity Culture
At Riot, we are dedicated to promoting effective cybersecurity practices among employees in a fun and engaging way. Our innovative platform delivers quick, chat-based courses that empower teams to recognize and respond to cyber threats, including simulated phishing attacks, all within a secure environment.
Founded in 2020, we have successfully raised $45 million from top investors, including Y Combinator and Left Lane. We now protect over 2 million employees across more than 2,000 companies globally, including industry leaders like Intercom and Deezer.
Cybersecurity is a universal challenge that impacts every organization, making it imperative to cultivate a strong cybersecurity culture within businesses. We are committed to changing the narrative and strengthening defenses where they are most vulnerable: with employees.
Role Overview
As a Customer Success Manager, you will play a crucial role in ensuring our Mid-Market clients derive maximum value from our services.
Responsibilities
Manage a portfolio of approximately 120 Mid-Market clients, focusing on both retention and growth.
Implement strategies to enhance retention by identifying risks, preventing churn, and ensuring clients continuously benefit from our offerings.
About Riot
Riot is an innovative cybersecurity company dedicated to fostering a robust cybersecurity culture in organizations worldwide. With a focus on effective and enjoyable learning, we strive to make cybersecurity awareness accessible and engaging for all employees.
About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investor…
As a Customer Success Manager at Upflow, you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. You will lead our Customer Success team, ensuring that clients achieve their desired outcomes while using our innovative solutions. Your expertise in customer engagement, problem-solving, and proactive communication will be key to driving customer success and satisfaction.
Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.
As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.
Join Upflow as a Customer Success Manager for the EMEA region, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative financial solutions. You will engage directly with customers to understand their needs and challenges, providing them with tailored support and guidance.Your responsibilities will include developing long-term relationships with clients, identifying upselling opportunities, and ensuring customer satisfaction and retention. You will collaborate with cross-functional teams to enhance our product offerings based on client feedback.
At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.
Join Aircall, a pioneering unicorn in the realm of customer communications. Our AI-driven platform is utilized by over 22,000 businesses globally, empowering them to enhance revenue, address challenges swiftly, and scale their customer service teams. We are revolutionizing customer engagement by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like the AI Voice Agent automating routine calls, AI Assist facilitating post-call tasks, and AI Assist Pro providing real-time support, we empower our users to excel in their roles. The outcome? Increased revenue, expedited resolutions, and confident team scalability.Headquartered in Paris, our European hub, Aircall also maintains a robust presence in North America with an HQ in Seattle, and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative products have garnered customer loyalty, and our business is rapidly expanding, supported by top-tier investors and a commitment to rapid AI advancements across diverse product lines.At Aircall, you will be part of a dynamic company that is ambitious, product-focused, and execution-driven, ensuring impactful results, swift decision-making, and real growth.Our Work Culture: We prioritize customer satisfaction, leverage data for insights, and strive for meaningful outcomes. We cherish ownership, foster continuous learning, and embrace thoughtful acceleration. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Role Overview:As an Account Manager at Aircall, you will take charge of customer success and drive revenue growth across your assigned accounts. You will enhance Net Revenue Retention (NRR) by identifying opportunities for expansion, renewal, and strengthening customer relationships. Acting as the voice of Aircall to our customers and vice versa, your role will ensure that our clients fully realize the value of their investments while promoting sustainable growth for Aircall.Your deep understanding of our clients’ diverse needs will position you as a trusted advisor, identifying growth opportunities and enhancing the customer experience. You will translate client objectives into actionable solutions, promoting adoption, value realization, and account expansion, thereby ensuring that each partnership evolves and flourishes over time.This role is both strategic and commercial, merging consultative relationship management with dynamic energy, making it essential for our customers' success and Aircall's growth.
Join Scaleway as a Customer Success Manager in Paris and play a pivotal role in shaping the future of sovereign cloud solutions! Since our inception in 1999, we have been committed to creating secure, sustainable infrastructures that empower ambitious companies. Transitioning to cloud computing in 2015, we have maintained our dedication to simplicity, flexibility, and technical excellence, emerging as a leading player in Europe's cloud sector. Now, as we expand our offerings to include cutting-edge AI solutions, supported by a €3 billion investment from the Iliad Group, we are looking for a passionate Customer Success Manager to enhance customer satisfaction and drive revenue growth. Your mission will involve maximizing client retention and identifying upsell opportunities to foster long-term strategic relationships with our diverse clientele, including renowned corporations and innovative startups.
Full-time|€45K/yr - €50K/yr|On-site|Paris, Île-de-France, France
Position: Customer Success Manager (Responsable Succès Client)Salary: €45,000 – €50,000About UsAdzuna is a leading and profitable job search engine that aggregates job listings from around the globe. Since our inception in 2011, we have been instrumental in helping over 10 million visitors monthly across 19 markets find fulfilling job opportunities. Trusted by governments and major global enterprises, we provide unique insights into the job market through our comprehensive data. We are committed to transparency in salary data and gender pay equality.Our success is driven by the skills and determination of our talented team, who are passionate about helping job seekers. If you are excited about leveraging your expertise in a pivotal role within a top global tech company, we encourage you to apply and join us!The RoleWe are on the lookout for an experienced Customer Success Manager to nurture and expand our portfolio of key strategic clients in France. This is an exceptional opportunity to elevate our French operations by ensuring outstanding account management and increasing revenue from our essential client base that utilizes our leading solutions for job advertising on social media and sponsored job postings.You will become part of a growing team of 7, collaborating closely with our B2B marketing and delivery teams. Your expertise will be invaluable; however, what matters even more is the enthusiasm you bring to the role each day. You will strive for excellence, explore innovative approaches, inspire your colleagues, and take pride in contributing to the overall success of the company.What’s in it for You?As a profitable scale-up, Adzuna is dedicated to driving meaningful change in the global job market through the power of technology and artificial intelligence, connecting individuals with better and more fulfilling job opportunities. This is a pivotal moment in our journey, making it an exciting time to join us.Here, you will act as an owner, be a team player, and make a significant impact. This position offers the chance to work alongside brilliant individuals, led by an experienced management team and dedicated, passionate founders. You will have the opportunity to drive your growth and that of the company through the following responsibilities:Manage our key accounts...
Company Overview: Tessan is an innovative French startup specializing in telemedicine, dedicated to combating the challenges of medical deserts. With over 1,700 deployed devices across France in less than seven years, we are just getting started! Our mission is to ensure every French citizen can access a doctor within 15 minutes of their location. To support our rapid growth, we are looking for a passionate Customer Success Manager for Teleophthalmology!Key Responsibilities:As the Customer Success Manager – Teleophthalmology, you will be the primary point of contact for our network of partner opticians and the steward of our teleophthalmology service performance:Manage and engage a portfolio of partner opticians through effective onboarding, support, and loyalty initiatives.Drive the adoption, usage, and optimization of Tessan’s teleophthalmology solutions.Act as the main reference for service offerings, including business coordination, usage guidance, support coordination, and partnership engagement.Oversee customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify development opportunities such as upselling, new usage, and partnership growth.Monitor performance metrics, ensure reporting, and recommend continuous improvement actions.
As a Partner Success Manager at via, you will play a pivotal role in ensuring that our partners achieve maximum success and satisfaction with our innovative solutions. You will work closely with our partners to understand their needs, provide tailored support, and foster long-term relationships that drive mutual success.Your responsibilities will include onboarding new partners, providing training sessions, identifying growth opportunities, and acting as the primary point of contact for all partner inquiries. Your ability to communicate effectively and build rapport will be essential in driving our partners' success.
UpSlide is the leading provider of productivity solutions tailored for the financial services sector. Our cutting-edge software enhances the capabilities of PowerPoint, Word, Excel, and Power BI, allowing users at prestigious firms such as Citi, KPMG, and BNP Paribas to concentrate on high-impact tasks instead of tedious formatting or copy-pasting. With a growing workforce of over 160 professionals across our offices in New York, London, Paris (HQ), Singapore, and Berlin, we are poised for significant expansion.Our Values Our core values shape our work culture and are central to our recruitment process. We seek individuals who are aligned with our principles of:Excellence: Detail matters, and we prioritize the quality of our outputs.Trust: We foster a passionate and committed environment where autonomy thrives.Happiness at Work: We embrace positivity and share our enthusiasm with colleagues and clients alike.The Team The French Customer Success Team was established in April 2023 to help us achieve our strategic objectives: To ensure client engagement, satisfaction, and contract renewals.Join a dedicated local team of 4 Customer Success Managers.Receive mentorship from Juliette, your future manager, to guide you in achieving your goals.Become a part of a global network of 16 Customer Success Managers!Team Activities: Engage in best practice sharing sessions (both local and global), celebrate success stories, enjoy one-on-one meetings with your manager, partake in team lunches, and attend team seminars.Team Goals As a member of the France Business Unit, alongside Sales and other Success roles, you will oversee the France, Southern Europe, and Benelux markets.
Scaleway is looking for a Customer Success Management Intern to join the team in Paris. This role supports the Customer Success Management (CSM) group, which focuses on building strong relationships with clients and improving the processes that help customers thrive. Role overview The CSM team at Scaleway consists of 13 professionals who collaborate closely in an international environment. The group values cooperation and diversity, working together to understand both the business and technical needs of clients. Team members handle customer follow-ups and often partner with other departments on projects that span the company. What you will do Organize, prepare, and participate in customer meetings alongside CSMs, with a particular focus on startups. Write meeting summaries and clearly document follow-up actions. Take part in cross-functional projects aimed at improving CSM processes and tools. Analyze customer feedback and contribute to better customer data quality. Assist the team in using CSM tools and dashboards to monitor customer activity. Location This internship is based in Paris, at Scaleway's main office.
Treatwell is looking for a Customer Success Manager - Onboarding Specialist based in Paris, Île-de-France. This position centers on welcoming new partners like hair salons, wellness centers, and beauty service providers, helping them integrate smoothly with Treatwell’s platform and setting the stage for a strong working relationship. What you will do Guide new partners through their first steps with Treatwell, ensuring they understand and use the platform’s features such as calendar management, online visibility, and bookings. Adapt onboarding and training to fit each business’s unique needs, delivering in-depth sessions and practical support. Support partners in meeting quality standards, including online presence, special offers, scheduling, and customer reviews. Spot opportunities for growth and help partners activate the right tools to succeed commercially on Treatwell. Inform partners about Treatwell’s expectations for customer experience and offer tailored recommendations aligned with their goals. Demonstrate the value of the platform from the start of each partnership. Collaborate with Tech, Finance, Sales, Content, and Web Design teams to resolve partner questions and ensure a seamless onboarding process. Act as the main point of contact for partners during onboarding. Continuous improvement Share partner feedback and challenges with your manager to help refine internal processes. Suggest improvements to the onboarding journey in line with Treatwell’s growth plans. Reporting Track key performance indicators such as activation rates, satisfaction, and tool adoption. Provide regular weekly and monthly updates on your activities to your manager.
About AnthropicAt Anthropic, we are dedicated to developing AI systems that are safe, reliable, and interpretable. Our aim is to ensure that AI technology is beneficial not just for our users, but for society at large. Our rapidly expanding team consists of passionate researchers, engineers, policy experts, and business leaders, all collaborating to create impactful AI solutions.Position OverviewJoin Anthropic's Customer Success team as a Customer Success Manager based in the EMEA region, where we are pioneering the future of AI adoption in businesses. In this role, you will be a strategic partner and trusted advisor to our most complex clients in the EMEA, guiding them to fully leverage our capabilities including Claude: API, Claude for Enterprise, and Claude Code.Your responsibilities will include building authentic partnerships with clients to deeply understand their business objectives, strategic direction, AI vision, and technical needs. You will utilize both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.Collaborating closely with the account management team, you will assist clients in identifying the Claude features that best align with their specific business goals, working together to provide best practices and guidance while supporting their consumption growth and evolving needs.Your role will encompass helping clients effectively tailor their usage, implement change management strategies, optimize use cases, and maximize the value of their investment by expanding use cases across their organization. The insights you gain from your clients will directly inform our research, development priorities, and go-to-market strategies, enabling you to play a crucial role in how we continuously deliver value as a company.As one of our first CSMs in the EMEA region, you will be a trailblazer in establishing regional processes, building new client relationships, and representing the Anthropic brand in a rapidly growing market. You will work autonomously while maintaining strong alignment with global teams, necessitating a proactive and self-motivated approach.
Join Our Mission to Enhance Cybersecurity Culture At Riot, we are dedicated to promoting effective cybersecurity practices among employees in a fun and engaging way. Our innovative platform delivers quick, chat-based courses that empower teams to recognize and respond to cyber threats, including simulated phishing attacks, all within a secure environment.Founded in 2020, we have successfully raised $45 million from top investors, including Y Combinator and Left Lane. We now protect over 2 million employees across more than 2,000 companies globally, including industry leaders like Intercom and Deezer.Cybersecurity is a universal challenge that impacts every organization, making it imperative to cultivate a strong cybersecurity culture within businesses. We are committed to changing the narrative and strengthening defenses where they are most vulnerable: with employees.Role Overview As a Customer Success Manager, you will play a crucial role in ensuring our Mid-Market clients derive maximum value from our services.ResponsibilitiesManage a portfolio of approximately 120 Mid-Market clients, focusing on both retention and growth.Implement strategies to enhance retention by identifying risks, preventing churn, and ensuring clients continuously benefit from our offerings.
About Us:Tessan is an innovative French startup dedicated to telemedicine, aiming to address medical desertification across France. With over 1,600 devices successfully deployed in less than 7 years, we are just getting started! Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home. As part of our expansion, we are looking for a Customer Success Manager - Teleophthalmology to join our team! Responsibilities:As a Customer Success Manager – Teleophthalmology (Opticians), you will be the key point of contact for our partner opticians and the guardian of the teleophthalmology service performance:Manage and engage a portfolio of partner opticians: onboarding, support, and retention.Ensure the adoption, usage, and optimization of Tessan's teleophthalmology solutions.Be the reference point for the service: business aspects, usage insights, support coordination, and partnership engagement.Drive customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.Identify growth opportunities (upsells, new usage scenarios, partnership expansion).Monitor performance, ensure reporting, and propose continuous improvement actions.
Context:Tessan is a pioneering French startup focused on telemedicine, aimed at combating medical deserts across the country. In less than 7 years, we have deployed nearly 1,700 devices, and this is just the beginning. Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home.Main Mission:As a Customer Success Manager - Development (H/F), you will be the guardian of our clients' satisfaction, loyalty, and growth. You play a key role in post-sales relationships, guiding our major clients in the adoption and enhancement of the Tessan product:Client Management and Satisfaction:Serve as the primary point of contact for clients throughout the post-signature lifecycle.Transform our clients into long-term ambassadors for Tessan.Oversee the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).Track performance, adoption, and satisfaction KPIs.Proactively anticipate client needs and identify opportunities for continuous improvement.Account Development and Growth:Spot opportunities to increase the number of teleconsultations per client.Ensure and enhance the satisfaction of our pharmacy partners.Contribute to contract renewals.Build a trusting relationship with potential ambassadors.Internal Collaboration:Engage in improving internal processes and the current restructuring of the service.Work closely with Product, Support, Sales, and Operations teams to ensure the quality of service.
Role overview The Senior Customer Success Manager at IFS focuses on supporting clients in the Energy & Utilities sector, based in Paris. The main goal is to help customers achieve their objectives and fully benefit from IFS solutions. Building lasting relationships and offering strategic guidance are central to this position. Key responsibilities Lead engagement with Energy & Utilities customers, ensuring their needs are met Assist clients as they pursue their strategic goals Offer proactive advice and support to help customers gain value from IFS products Collaborate with cross-functional teams to maintain high service standards Spot opportunities for upselling and account growth within the existing client base Strengthen business growth by fostering strong customer relationships Collaboration and impact This role works closely with teams across IFS to maintain customer satisfaction and deliver quality service. Effective performance in this position enables clients to realize value from IFS solutions and contributes directly to the company’s growth in the Energy & Utilities sector.
Join PlayPlay and Elevate Business Success!Our Mission: At PlayPlay, we empower businesses to achieve tangible results through a powerful, intuitive, and accessible video creation platform. Our Ambition: To become the leading video solution globally, promoting sustainable and profitable growth. Innovation drives us at PlayPlay: we leverage AI, automation, and continuous feature enhancements to revolutionize video creation, enabling teams of all technical levels to produce impactful content. What It Means to Join PlayPlay:- Empower every business to leverage video as a true business driver.- Thrive in a culture that values excellence, genuine care for others, and responsible transparency.- Collaborate within an international, supportive, and passionate community where every idea is valued and challenged.- Experience an inclusive and committed workplace where individuality propels the entire team forward.- Demonstrate resilience and determination because not everything goes as planned, and it’s in these moments that our culture shines—making the PlayPlay journey rewarding and educational. What Keeps Us Together: A sense of belonging to a collective that strives for the PlayPlay project, never losing sight of the individuals who make it all possible. ROLE INTRODUCTION As a Customer Success Manager Intern starting in September 2026, you will join PlayPlay's Customer Success team, dedicated to supporting and retaining our clients. You will assist various team sectors to provide optimal support for our customers. If you are passionate about video and believe that the future of digital lies in this medium, if helping others brings you joy, and if you have creative ideas to add value to our clients, we want to hear from you!
