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Customer Success Manager - Development (H/F)

TessanParis, Île-de-France, France
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for a candidate with strong interpersonal skills, a proactive approach to problem-solving, and a passion for client success. Experience in customer success, account management, or related fields is preferred. Familiarity with telemedicine or healthcare sectors will be an advantage. The ideal candidate should possess the ability to analyze data and derive actionable insights to enhance client satisfaction and engagement.

About the job

Context:

Tessan is a pioneering French startup focused on telemedicine, aimed at combating medical deserts across the country. In less than 7 years, we have deployed nearly 1,700 devices, and this is just the beginning. Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home.

Main Mission:

As a Customer Success Manager - Development (H/F), you will be the guardian of our clients' satisfaction, loyalty, and growth. You play a key role in post-sales relationships, guiding our major clients in the adoption and enhancement of the Tessan product:

Client Management and Satisfaction:

  • Serve as the primary point of contact for clients throughout the post-signature lifecycle.
  • Transform our clients into long-term ambassadors for Tessan.
  • Oversee the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).
  • Track performance, adoption, and satisfaction KPIs.
  • Proactively anticipate client needs and identify opportunities for continuous improvement.

Account Development and Growth:

  • Spot opportunities to increase the number of teleconsultations per client.
  • Ensure and enhance the satisfaction of our pharmacy partners.
  • Contribute to contract renewals.
  • Build a trusting relationship with potential ambassadors.

Internal Collaboration:

  • Engage in improving internal processes and the current restructuring of the service.
  • Work closely with Product, Support, Sales, and Operations teams to ensure the quality of service.

About Tessan

Tessan is at the forefront of telemedicine innovation, aiming to bridge the healthcare gap in France. With a vision to make healthcare accessible to everyone, we are committed to expanding our reach and enhancing our services to meet the needs of our clients. Join us in making a difference in healthcare!

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