About the job
At Linear, we're dedicated to revolutionizing the software experience. Our mission is to empower product teams to excel by creating an exceptional issue tracking and project management tool that merges stunning user interface design with outstanding performance. Established in 2019, Linear has quickly become the preferred platform for over 20,000 companies to strategize and develop their products.
As a fully remote company from the outset, Linear boasts a dynamic team distributed across North America and Europe. Our shared values include unwavering focus, swift execution, and a fervent passion for software craftsmanship. We are all creators at heart, deeply committed to delivering high-quality work.
We are seeking a Customer Success Manager to nurture relationships with Linear’s key customers. As an integral member of our early team, you will establish foundational practices and ensure our customers maximize the value of Linear within their organizations. Your responsibilities will include onboarding new clients, providing continuous support and training, and cultivating robust relationships to enhance customer satisfaction and retention.
Note: Although Linear operates as a remote-first company across the US and Europe, this position is based in London. We require someone who can work from our London office 2–3 days a week for close collaboration with our expanding sales team in the region.
Key Responsibilities
Develop and sustain strategic partnerships with key stakeholders at Linear's most significant accounts, acting as their primary technical advisor and account manager.
Achieve product mastery across Linear's core platform, integrations, and API; create and execute customized workflows that address complex business challenges and yield measurable results.
Oversee onboarding, configuration, and ongoing enablement; design solutions utilizing Linear's features, automations, and integrations to streamline customer operations and broaden adoption across teams.
Serve as the voice of the customer within the company; convert customer needs into actionable product feedback, collaborating cross-functionally with product, engineering, and sales teams to influence roadmap priorities and resolve technical hurdles.
Qualifications
Minimum of 4 years of relevant experience in a technical customer-facing position.
Experience in SaaS and startups is essential; adept at thriving in a fast-paced and adaptable environment.
Excellent communication and interpersonal skills, with a proven ability to build relationships and influence stakeholders.
Strong problem-solving abilities and a passion for helping customers succeed.
