About the job
About 1Kosmos
At 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including key players in government, telecom, retail, banking, and technology, as we expand our presence in the federal market through meaningful partnerships and essential applications.
Role Overview
We are on the lookout for a dedicated Customer Success Manager (CSM) to join our dynamic team, focusing on the federal government sector. This pivotal role is designed to drive the adoption, engagement, and value realization for public sector agencies implementing the 1Kosmos platform. The CSM will collaborate closely with federal program stakeholders, security and compliance teams, as well as our internal Implementation, Product, and Support teams, to ensure exceptional onboarding, support, and growth outcomes. This position is offered as a 6-month contract, with a strong possibility of transitioning to a permanent role based on performance and the expansion of federal programs.
Key Responsibilities
Customer Engagement & Success
• Manage the post-sales relationship with federal clients, ensuring effective onboarding and sustained adoption.
• Enhance user engagement and oversee project milestones during onboarding, enablement, and initial usage phases.
• Act as the primary liaison for federal agency stakeholders, including IT, Information Security, and program managers.
• Align service delivery with customer security, compliance, and operational requirements (e.g., FedRAMP, FIPS, NIST 800-63).
• Collaborate with the Implementation team to monitor timelines, proactively address risks, and eliminate obstacles.
• Track usage, identify adoption gaps, and lead regular business reviews.
• Advocate for customer interests internally and pinpoint upsell or expansion opportunities as trust develops.
• Develop expertise in 1Kosmos identity solutions and their alignment with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).
• Share best practices and thought leadership insights with federal stakeholders.
