Customer Success Manager - Fintech Solutions

OptasiaDouala, Littoral Region, Cameroon

On-site Full-time

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Experience Level

Manager

Qualifications

Essential Qualifications & Experience:A minimum of 5 years of proven experience in B2B Account Management, ideally within the Telecom or Fintech sectors. At least 3 years of experience in the telecommunications industry. A strong understanding of the cultural, political, and regulatory landscape in the assigned market.

About the job

Role Overview

The Customer Success Manager will work from Douala, Cameroon, focusing on building and strengthening relationships with mobile operator partners. This role requires experience in telecommunications and an understanding of fintech solutions. The position involves collaborating with both customers and internal teams to ensure smooth onboarding, encourage effective adoption, and maintain high performance for Optasia’s AI-powered lending and credit scoring products. Success in this role means identifying cross-sell opportunities, driving account growth, and ensuring customer commitments are met.

What You Will Do

Manage a portfolio of customer accounts, working closely with the Regional Account Manager to improve daily commercial and operational outcomes.
Serve as the main contact for assigned customers, maintaining regular communication to support service quality, alignment, and engagement.
Build and maintain long-term, trusted relationships with customer stakeholders, positioning Optasia as a key fintech partner.
Monitor account performance by tracking KPIs, spotting risks and opportunities, and taking steps to address them.
Assess and clarify customer needs, including operational requirements and product adoption, and turn these insights into concrete actions.
Keep up with market trends, competitor activity, and customer metrics to find ways to optimize, cross-sell, and grow accounts.
Provide structured reports and insights on account performance, product use, delivery status, and potential risks to both internal teams and customers.
Coordinate contractual and operational delivery with cross-functional teams, handling escalations when needed.
Support achievement of service and financial targets, such as SLA compliance, operational KPIs, and commercial goals, while assisting with billing, reconciliation, and payment processes.

About Optasia

Optasia is a publicly traded global fintech innovator, operating in over 38 countries and supported by eight regional offices. Our mission is to empower banks and telecom operators to make informed and rapid lending decisions through advanced AI-driven credit scoring and lending platforms. We focus on creating socially impactful solutions that help our partners unlock new revenue streams, minimize risks, and enhance customer experiences, while offering our employees the chance to build meaningful careers in a dynamic, high-growth international environment.

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