About the job
Join Channable, a pioneering company with an exceptional product that is transforming markets globally.
As we focus on our key DACH market, we recognize the immense potential for growth. To further our mission of cultivating and expanding client relationships in this region, we are excited to welcome a dedicated Customer Success Manager to our dynamic Customer Success Team, led by Maik and Sigrid. This role is an individual contributor position, reporting directly to Helen.
This is a thrilling opportunity to play a pivotal role in driving the success of our DACH clients, facilitating market expansion and significantly contributing to Channable's overarching vision.
As the proactive expert for your client portfolio, you will be instrumental in helping clients leverage Channable's features to achieve their business goals.
Your Responsibilities
Manage client portfolio: ensure customer retention, identify risks, prevent churn, and facilitate upsell opportunities while creating and forecasting pipelines.
Conduct kickoff meetings, strategic impact reviews, regular check-ins, product demonstrations, and lead commercial discussions, both online and in-person.
Develop success plans utilizing outcome-driven and goal-focused metrics with agency partners (Bronze, Silver, Gold) and advertisers.
Provide enablement through scalable training sessions for larger advertisers and agency partners, either at our office, in the DACH region, or online.
Act as the voice of the customer: gather valuable client insights and feedback, and relay this information to our product, development, and commercial teams.
Champion our product by collaborating with the marketing team and clients to create opportunities for webinars and share success stories.
