Customer Success Manager for the APAC Region

Keeper SecurityTokyo Prefecture, Japan

On-site Full-time

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Experience Level

Experience

Qualifications

To be considered for this role, candidates should possess: A proactive and independent work style, thriving in a supportive environment as the organization expands. A proven ability to carry a revenue quota and consistently meet or exceed sales targets within assigned accounts. Strong interpersonal skills for engaging with Senior Management and forming relationships with C-level contacts. Experience in negotiating contract renewals, cross-sells, and upsells. Fluency in Japanese and English, both written and spoken. A capacity to collaborate with clients to define business and technical goals, facilitated by technical and Quarterly Business Reviews.

About the job

Description

Keeper Security is seeking motivated Customer Success Managers to become part of our dynamic team within the APAC B2B sales division. Candidates must be willing to work from our Tokyo office to be eligible for this role.

As a trusted cybersecurity solution, Keeper's software is used by millions of individuals and thousands of organizations worldwide. Published in 23 languages and available in over 150 countries, Keeper is at the forefront of the cybersecurity industry. Join us and enhance your skills while nurturing and expanding client relationships in this essential position!

About Keeper Security

Keeper Security Inc. is revolutionizing cybersecurity for individuals and organizations on a global scale. Our user-friendly solutions are designed with end-to-end encryption to safeguard every user, across all devices, in every location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack, reducing breaches, lowering help desk costs, and ensuring compliance. With a vast user base, Keeper leads in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com.

About the Role

Become part of an elite team of highly accomplished Customer Success professionals. Our team comprises experienced technologists adept at selling to both SME and Enterprise-level accounts. With a passion for helping companies maximize their technology investments, they excel in identifying new business and expansion opportunities within named accounts. As a Customer Success Manager, you will engage with an established client base and be accountable for driving revenue growth through these accounts with our industry-leading solutions.

About Keeper Security

Keeper Security is a leader in the cybersecurity space, known for its innovative solutions designed to protect users with zero-trust and zero-knowledge principles. Our products serve millions globally, making digital safety accessible and effective for individuals and organizations alike.

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Customer Success Manager for the APAC Region

Keeper Security

Full-time|On-site|Tokyo Prefecture, Japan

Description Keeper Security is seeking motivated Customer Success Managers to become part of our dynamic team within the APAC B2B sales division. Candidates must be willing to work from our Tokyo office to be eligible for this role. As a trusted cybersecurity solution, Keeper's software is used by millions of individuals and thousands of organizations worldwide. Published in 23 languages and available in over 150 countries, Keeper is at the forefront of the cybersecurity industry. Join us and enhance your skills while nurturing and expanding client relationships in this essential position! About Keeper Security Keeper Security Inc. is revolutionizing cybersecurity for individuals and organizations on a global scale. Our user-friendly solutions are designed with end-to-end encryption to safeguard every user, across all devices, in every location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack, reducing breaches, lowering help desk costs, and ensuring compliance. With a vast user base, Keeper leads in password, passkey, and secrets management, as well as secure remote access and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions combat cyber threats at KeeperSecurity.com. About the Role Become part of an elite team of highly accomplished Customer Success professionals. Our team comprises experienced technologists adept at selling to both SME and Enterprise-level accounts. With a passion for helping companies maximize their technology investments, they excel in identifying new business and expansion opportunities within named accounts. As a Customer Success Manager, you will engage with an established client base and be accountable for driving revenue growth through these accounts with our industry-leading solutions.

Feb 13, 2026

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Implementation Team Lead - Customer Success Engineer, APAC

Keeper Security, Inc.

Full-time|On-site|Tokyo Prefecture, Japan

Description Join Keeper Security as a motivated Implementation Team Lead (カスタマーサクセスエンジニア) within our B2B APAC support team. This position is based in our Tokyo office, and candidates must be able to work on-site. Keeper's advanced cybersecurity solutions are relied upon by millions of users and thousands of organizations worldwide. Available in 21 languages and sold in over 120 countries, Keeper is one of the fastest-growing names in cybersecurity. You will have the opportunity to acquire valuable skills while ensuring a smooth onboarding experience for our clients. About Keeper Keeper Security, Inc. is revolutionizing cybersecurity for individuals and organizations across the globe. Our user-friendly solutions feature end-to-end encryption, safeguarding every user on every device, regardless of location. Our zero-trust privileged access management platform can be deployed in minutes and integrates seamlessly with any technology stack to prevent breaches and reduce help desk costs while ensuring compliance. Trusted by millions and thousands of organizations, Keeper leads the industry in password, passkey, and secrets management, secure remote access, and encrypted messaging. Discover how our zero-trust and zero-knowledge solutions protect against cyber threats at KeeperSecurity.com. About the Role As the Implementation Team Lead (カスタマーサクセスエンジニア) at Keeper Security, you will play a crucial role in managing and developing our APAC implementation team. This position is essential for the successful onboarding, deployment, and adoption of Keeper's solutions for our customers throughout Japan and the wider APAC region. Your responsibilities will include balancing hands-on implementation tasks with team leadership, coaching, and process enhancement. The ideal candidate will possess exceptional technical knowledge, be fluent in both Japanese and English, and have a proven track record of leading and motivating high-performing teams.

Mar 10, 2026

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Customer Success Associate

Rapyuta Robotics Inc.

Full-time|On-site|Tokyo, Tokyo, Japan

About Rapyuta RoboticsFounded in 2014 as a spin-off from ETH Zurich, Rapyuta Robotics Inc. is a pioneering robotics company dedicated to enhancing lives through connected machines. Our vision is to create a society where automation empowers people to engage in more intelligent and creative work. With cumulative funding of approximately 10.6 billion yen, we offer solutions that connect various types of robots on a unified cloud-based platform, 'rapyuta.io', optimizing route planning and task allocation through swarm control AI.In the logistics sector, we integrate picking assist robots, automated warehouses, and automated forklifts on a single cloud infrastructure, achieving productivity improvements and flexible automation without extensive renovations to existing warehouses.Award-Winning SolutionsRapyuta PA-AMR (Picking Assist Robot): Doubled picking productivity and captured approximately 70% market share in Japan (2023 Good Design Award winner).Rapyuta ASRS (Flexible Automated Warehouse): Achieved up to 10 times productivity and 2.5 times storage efficiency (2024 Good Design Award Gold Medal winner).Rapyuta AFL (Automated Forklift): Automated pallet transport with high-precision self-positioning, adaptable for existing warehouses (supports unmanned operation at night).Role OverviewAs Rapyuta Robotics rapidly expands its market share in collaborative picking assist robots (PA-AMR), we are enhancing our Customer Success (CS) team to maintain high-quality support for our growing customer base. We are seeking a Customer Success Associate to conduct regular follow-ups with customers who have achieved stable operations and to streamline team efficiency.This position demands clear and patient communication, especially for customers unfamiliar with robots or work processes. The ability to convey information in a way that adjusts to the customer's level of understanding is essential, as nuances in language can significantly impact reassurance and comprehension.Managing multiple clients simultaneously, you will also be responsible for generating regular reports, addressing initial inquiries, and ensuring accurate internal handovers. Experience in customer service or sales, where you've successfully managed numerous client interactions without oversight or errors, will be beneficial. Even those without experience in robotics or customer success can thrive here if they have experience communicating with corporate clients.You will collaborate with account managers to follow up with customers who have transitioned to stable operations, focusing on providing attentive communication and accurate support tasks rather than complex technical troubleshooting. There is also the potential for career advancement to a Customer Success Manager (CSM) role, where you can engage in deeper problem-solving proposals.Skills Developed in This RolePractical skills in prioritizing tasks, designing workflows, and preventing oversight while managing multiple clients.Communication skills to organize inquiry content and articulate key issues to stakeholders accurately.Fundamentals of data aggregation and reporting (ability to explain situations based on data).Understanding of systematization and operational improvement through FAQ/manual enhancements.Onboarding ExperienceUpon joining, you will progressively learn about product fundamentals, common inquiries, and reporting templates, expanding your responsibilities while utilizing templates and peer reviews as guidance.Career AdvancementAfter becoming proficient, you can explore improvement proposals and operational design for assigned clients, advancing to a CSM role or leading business improvement and knowledge operations, tailored to your aspirations.Key ResponsibilitiesCustomer Follow-upRegular Report Distribution: Aggregate operational and productivity data to create and send monthly/weekly reports, including feedback management.Regular Check-ins: Conduct periodic contacts via email or online meetings to inquire about any issues customers may be facing.Initial Inquiry HandlingServe as the primary contact for customer inquiries via phone or chat.Respond to basic questions such as usage inquiries.Accurately escalate technical issues that cannot be resolved independently to engineers or senior CS team members.Documentation and Knowledge ManagementManage 'Rapyuta Navi': Update and maintain the customer help center (FAQ site and manuals).Support Document Creation: Assist in drafting or revising customer-facing materials and internal operational manuals.RequirementsEssential QualificationsStrong Learning Ability and Adaptability: Must quickly assimilate operational knowledge and product understanding to progressively engage in improvement proposals and business design.Experience in Corporate Customer Interaction (2+ years preferred): Must have experience in corporate sales or customer service, where you effectively listened to customer needs, provided clear explanations, and facilitated next steps.

Jan 22, 2026

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Full-time|On-site|Japan

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