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Customer Success Manager - Payroll Solutions

WorkstreamManila, Philippines
Remote Full-time

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Qualifications

Key Responsibilities:Act as the primary point of contact for our clients, ensuring their success with our payroll solutions. Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions. Assist clients in onboarding and training, ensuring seamless integration with our platform. Monitor customer engagement and satisfaction, proactively addressing issues and providing feedback to the product team. Qualifications:Proven experience in customer success or account management, preferably in SaaS or payroll industries. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Ability to work independently and collaboratively in a remote team environment.

About the job

At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.

We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.

About Workstream

Workstream is on a mission to transform the HR landscape for hourly workers through innovative technology. Our platform simplifies hiring, payroll, and workforce management, making it easier for businesses to manage their hourly workforce effectively. Join us in reshaping the future of work for millions.

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