Customer Success Manager

AnthropicTokyo, Japan

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:Proven experience in customer success or account management, preferably in the technology sector. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Strong analytical and problem-solving abilities to identify and address customer challenges effectively. Experience with SaaS or AI solutions is a plus. A customer-centric mindset and a passion for delivering outstanding service.

About the job

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

About Anthropic

Anthropic is a leading AI research and safety company dedicated to developing reliable and ethical AI systems. With a commitment to innovation and excellence, we strive to create technology that aligns with human values and enhances the capabilities of our society.

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Appier

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Enterprise Customer Success Manager

Datadog

Full-time|Hybrid|Tokyo, Japan

As an Enterprise Customer Success Manager at Datadog, you will be responsible for managing our largest and strategically vital clients, driving product adoption, and ensuring an exceptional customer experience. At Datadog, we value our office culture. We emphasize relationships, collaboration, and the creativity that emerges from them, enabling a work-life balance that suits each individual through hybrid working arrangements. Key Responsibilities (What You’ll Do) Collaborate with Sales and Technical Solutions teams to proactively drive product utilization from onboarding to maturity stages. Design, manage, and oversee the onboarding process for new clients as the primary owner. Develop and execute customer success plans, taking ownership of their implementation. Continuously align with decision-makers on the value and outcomes of investing in Datadog. Build and maintain relationships with key influencers and stakeholders within customer organizations. Work closely with various internal departments (Sales, Support, Enablement, Product, Finance, Legal). Monitor and analyze usage data to identify opportunities for updates and early risk detection. Act as the ultimate responsible party for customer product health and utilization. Desired Profile (Who You Are) Over 3 years of experience in Customer Success or Account Management within the B2B SaaS space. Experience managing a portfolio of accounts that includes large enterprise customers. Ability to lead discovery sessions to understand customer challenges, goals, and priorities. Strong communication skills to convey complex information clearly and connect it to customer objectives. Flexibility to adjust messaging according to the audience. A proactive contributor who seeks to enhance their skills and actively participates in shaping team best practices in a fast-paced environment. Willingness to travel for customer visits and event participation as needed. Business-level proficiency in Japanese (reading, writing, and speaking). Fluent in English (reading and writing) with business-level conversational skills. Datadog values individuals from diverse backgrounds. We understand that not everyone meets all qualifications from the start. If you have a passion for technology and a desire to grow your skills, we encourage you to apply. Benefits and Growth Opportunities: Exceptional onboarding experience. Sales training programs including MEDDIC and Command of Message. A comprehensive corporate culture with opportunities to participate in community guilds. Department-based mentoring and buddy programs for networking. Ongoing professional development, product training, and career path opportunities. New hire stock options (RSU) and employee stock purchase plan (ESPP). A robust and competitive benefits package. Note that the benefits and growth opportunities may vary based on the country of employment and specific terms of employment at Datadog. #LI-Hybrid

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Enterprise Customer Success Manager - Japan

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Full-time|On-site|Tokyo, Japan

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KnowBe4

Full-time|On-site|Tokyo, Japan

At KnowBe4, we are the premier global authority in Human Risk Management, relied upon by more than 70,000 organizations worldwide for over 15 years. As trailblazers in the security landscape, we have harnessed AI technology since 2016, establishing ourselves as market leaders from day one.Our HRM+ platform integrates continuous risk intelligence, cutting-edge technical defenses, and tailored training programs, empowering organizations to cultivate robust security cultures. We assist businesses in comprehending, measuring, and mitigating human risk throughout their workforce, effectively countering threats from deepfakes and emerging AI innovations.We firmly believe that safeguarding organizations against cyber threats and fostering a positive environmental impact are interlinked objectives. True resilience is a collective endeavor that necessitates the protection of our people, our data, and our planet.Please submit your resume in English.To explore more about our team and the vibrant office culture in Tokyo, Japan, please visit the following links.Careers Page: https://www.knowbe4.com/careers/locations/tokyoGlassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

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Enterprise Customer Success Manager

Datadog

Full-time|Hybrid|Tokyo, Japan

As an Enterprise Customer Success Manager at Datadog, you will play a pivotal role in ensuring the successful adoption and satisfaction of our most significant and strategic clients. At Datadog, we value our vibrant office culture, fostering relationships and collaboration that spark creativity. With our hybrid workplace model, we empower our team members to achieve a harmonious work-life balance. Your Responsibilities: Collaborate with Sales and Technical Solutions teams to drive customer adoption from onboarding to advanced usage. Oversee and manage the onboarding process for new clients, ensuring a smooth transition. Identify, develop, and maintain the customer success plan tailored to each client. Consistently engage with decision-makers to demonstrate the value of their investment in Datadog. Build and nurture key relationships within the customer base to foster loyalty and satisfaction. Work cross-functionally with various internal teams, including sales, support, enablement, product, finance, and legal. Analyze usage trends to identify opportunities for renewal and mitigate risks. Act as the primary advocate for customer adoption and overall health.

Feb 25, 2026

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Customer Success Manager

Cato Networks

Full-time|On-site|Tokyo Prefecture, Japan

Are you passionate about ensuring customer satisfaction and driving success? Join Cato Networks as a Customer Success Manager. In this pivotal role, you will collaborate closely with our clients to help them achieve their goals, ensuring they derive maximum value from our cutting-edge solutions. You will be the trusted advisor, guiding customers through their journey with our products, addressing their needs, and fostering long-term relationships.

Apr 10, 2026

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AX Customer Success Manager

Zoyi Inc.

Full-time|On-site|Tokyo, Hanzomon

We are seeking a dedicated and driven AX Customer Success Manager to join our dynamic team at Zoyi. In this pivotal role, you will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our AX solutions. Your exceptional communication skills and customer-centric approach will be essential in building strong relationships and fostering customer loyalty.

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Customer Success Manager - Remote (Japan)

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Join Turnitin, a global leader in educational integrity, as a Customer Success Manager. In this remote role, you will be responsible for nurturing relationships with our clients in Japan, ensuring they achieve their objectives through our innovative solutions. You will play a vital role in driving customer retention and satisfaction by effectively managing onboarding, training, and ongoing support.

Apr 8, 2026

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Customer Success Manager

Anthropic

Full-time|On-site|Tokyo, Japan

Join our dynamic team at Anthropic as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative AI solutions. In this position, you will be responsible for building strong customer relationships, providing strategic guidance, and proactively addressing client needs to enhance satisfaction and retention.

Apr 1, 2026

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Scaled Customer Success Manager

Notion Labs Inc.

Full-time|On-site|Tokyo, Japan

Join Notion Labs Inc. as a Scaled Customer Success Manager in Tokyo, where you'll be pivotal in enhancing customer satisfaction and driving product adoption. Your role involves engaging with clients, providing exceptional support, and ensuring they maximize the value of our products. You will collaborate with cross-functional teams to deliver tailored solutions that meet customer needs.

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Senior Manager, Customer Success

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Full-time|On-site|Tokyo, Japan

Role Overview Dialpad is looking for a Senior Manager, Customer Success to guide a team based in Tokyo, Japan. This role focuses on helping clients realize the full value of Dialpad’s products and services. What You Will Do Lead and support a team of customer success professionals. Shape and execute strategies to improve customer satisfaction and retention. Build strong relationships with key client stakeholders. Review and analyze customer feedback to identify areas for improvement. Launch and manage initiatives that make the customer journey more effective. About Dialpad Dialpad delivers communication solutions to businesses worldwide. The Tokyo team works to empower clients with tools that support their growth and success.

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Customer Success Account Manager

株式会社Channel Corporation

Full-time|On-site|Tokyo, Hanzomon

Business OverviewAt Channel Corporation, our mission is to address communication challenges between businesses and customers. We provide the 'All-in-One AI Messenger Channel Talk', leveraging AI technology to maximize the value of customer interactions.This solution enables efficient customer support through designing inquiry responses based on customer data, centralized management of phone, email, and chat, and advanced automation and optimization of operations using AI, resulting in improved customer experience. Currently, we operate in three regions: Japan, South Korea, and the United States, with over 220,000 companies utilizing our services. Of our approximately 200 employees, 100 are engineers, contributing to our rapid growth in the B2B AI sector in Asia. We are not just incorporating AI into our products; we are an AI-native organization that uses AI in all aspects of our operations, including product development, sales, customer success, and operations, ensuring high productivity and speed in our business growth. Why We Are HiringChannel Talk has been growing rapidly, with over 200,000 accounts globally and more than 20,000 in Japan. As we continue to expand through marketing and sales, the key to our future growth lies in how successfully our customers can achieve their goals. We aim to build a team that goes beyond traditional customer success roles; we want to create a team that generates customer success as a foundation for business growth. When our customers succeed, their achievements attract new customers, creating a cycle that directly contributes to Channel Talk's leap forward. Rather than waiting for customer inquiries, we will implement an alert system that uses AI to monitor usage data and automatically detect upsell opportunities. We are currently in a phase of restructuring our Customer Success organization, refining mechanisms, support styles, and product utilization methods to truly guide our customers to success. We are looking for team members who will build a globally applicable customer success model from the ground up alongside our management team.

Mar 13, 2026

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Customer Success Manager

Box

On-site|On-site|Japan

ABOUT BOXBox is a leading company in the cloud content management sector, committed to "Powering how the world works together." Our mission is to drive digital transformation for our clients through secure and user-friendly content management, collaboration, and workflow solutions. As a market leader in this rapidly growing field, Box offers the opportunity to contribute to market expansion and act as a partner in our customers' digital transformation and work style reform initiatives. We currently serve over 100,000 organizations globally, including 67% of Fortune 500 companies.WHY JOIN BOX?Established in May 2014, K.K. Box Japan is the Japanese subsidiary of Box Inc., experiencing rapid growth. We seek passionate individuals who can help us further our mission and drive collective growth. In this role, you will be part of the Customer Success Management team in Japan, responsible for building relationships with clients, promoting product usage, enhancing satisfaction, and maintaining contracts.KEY RESPONSIBILITIESManage all post-sales activities for Box's top-tier and enterprise clients through strong relationship building, product knowledge, planning, and execution.Gain in-depth product knowledge to explain features most suited to clients' business needs.Develop and implement plans for onboarding, change management, adoption, and utilization.Enhance retention rates through strategic reviews, including regular meetings and quarterly health checks with customers.Monitor cancellation risks and health scores, proactively engage in activities to mitigate risks.Collaborate with sales and professional services to create plans that integrate Box into each customer's core architecture.Work with product and engineering teams to identify and follow up on feature requests and bugs.Act as the voice of the customer, providing feedback internally.WHO WE'RE LOOKING FOROver 3 years of experience in account management within the IT industry.Ability to work closely with clients, enhancing satisfaction and trust in Box.Experience in building relationships not just with individuals, but across multiple customer touchpoints.Basic technical knowledge to effectively respond to customer inquiries.Innovative mindset with a strong team player attitude.Consulting and marketing experience is a plus.Familiarity with Salesforce, Zendesk, or other SaaS platforms is advantageous.Proficiency in English is preferred for collaboration with headquarters.EQUAL OPPORTUNITYIf you’re interested in this position but unsure about meeting all requirements, we encourage you to apply! At Box, we promote diversity and inclusion and employ a holistic approach to recruitment. We welcome applications from all backgrounds and are committed to providing equal opportunities free from discrimination based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Please review our Personnel Privacy Notice for information on how we protect your personal information.

Feb 2, 2026

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Customer Success Manager 3

Behavox

Full-time|On-site|Tokyo, Japan

About Behavox Behavox builds data-driven solutions for global enterprises, helping organizations turn complex data into practical insights. The company’s platform supports risk management, compliance, and revenue growth for multinational clients. With multilingual products powered by AI and machine learning, Behavox works to support every function across large organizations. Clients rely on Behavox to aggregate, analyze, and act on their data, uncovering new opportunities and solving business challenges. The team values creative thinkers who are eager to push boundaries and develop new solutions. Role Overview: Customer Success Manager 3 Based in Tokyo, the Customer Success Manager 3 will join a team focused on delivering ongoing value to clients. The main goal is to prevent customer churn by ensuring clients see strong returns on their investment and by identifying opportunities for upselling. This role involves working closely with clients to help them define key performance indicators and reach their business goals. During implementation, the Customer Success Manager will coordinate and execute all functional deliverables, laying the groundwork for long-term client success. After launch, the focus shifts to tracking program results, sharing best practices, building relationships with executive stakeholders, and deepening engagement within accounts. What You Will Do Work with major financial institutions around the world. Help build and strengthen the foundation of the Customer Success team. Drive measurable ROI across a growing portfolio of machine learning-powered products.

Apr 17, 2026

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Customer Success Manager at Tanium | Tokyo, Japan

Tanium

Full-time|Hybrid|Tokyo, Japan (Hybrid)

Position Overview:This pivotal customer-facing role is essential in ensuring that our clients maximize their investment in Tanium, helping us sustain our distinguished base of high-value, loyal customers who trust Tanium for endpoint management. The ideal candidate will adeptly support a diverse portfolio of customers, utilizing both data analytics and qualitative feedback to strategically deploy resources for optimal results.Hybrid Work Arrangement:This position adheres to our hybrid work model, requiring employees to be present in the office a minimum of three days per week.Key Responsibilities:Facilitate outstanding business outcomes that drive world-class customer retention and expansion by collaborating with a dedicated account team, including Sales, Solution Engineers, and Domain Architects.Partner with senior team members to navigate the unique complexities and segmentation of your customer base, creating tailored strategies for full Tanium platform adoption and growth, while leveraging insights to overcome implementation challenges.Build and maintain strong relationships with customers to align with their business needs and objectives.Identify opportunities for deeper integration of Tanium into customer operations to enhance ROI and explore new solution areas.Conduct activities and manage data...

Mar 20, 2026

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Customer Success Manager - Japan

Notion Labs Inc.

Full-time|On-site|Tokyo, Japan

Notion Labs Inc. seeks a Customer Success Manager based in Tokyo to help clients in Japan get the most from Notion’s products. This position centers on building lasting relationships and ensuring customers have a positive experience throughout their journey. Key responsibilities Develop and maintain strong connections with clients across Japan Understand each customer’s needs and guide them to make effective use of Notion’s tools Share customer feedback and insights with internal teams to help improve the product Promote ongoing product adoption and encourage active engagement among users Role focus This role emphasizes proactive support, clear communication, and a commitment to customer satisfaction. Success comes from understanding client goals, fostering trust, and helping customers realize value from Notion’s offerings.

Apr 21, 2026

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Customer Success Guide

ServiceNow

Full-time|On-site|Tokyo

Join our dynamic team at ServiceNow as a Customer Success Guide, where you will play a crucial role in ensuring our customers derive maximum value from our innovative solutions. Your expertise will help us foster lasting relationships and enhance customer satisfaction.

Mar 5, 2026

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Customer Success Manager at PitchBook | Tokyo, Japan

PitchBook Data, LLC

Full-time|On-site|Tokyo Prefecture, Japan

At PitchBook, a Morningstar company, we are committed to forward-thinking and innovation. Our culture fosters collaboration, enthusiasm, and enjoyment that resonates throughout our team.We offer extensive learning programs and mentorship opportunities that cultivate a culture of curiosity, driving us to continually seek new solutions and better practices. In a fast-paced and evolving industry, we embrace the ambiguity that comes with high ambitions and view challenges as opportunities for growth. We are not afraid to take calculated risks, learn from our failures, and strive for excellence.If you possess a proactive attitude and are eager to dive into tasks, PitchBook is the ideal environment for you.About the Role:As a Customer Success Manager at PitchBook, you will thrive in a dynamic environment where your ability to embrace and drive change is vital. Your commitment to personal and organizational growth will empower you to learn continuously, explore new ideas, and ask critical questions while prioritizing our customers' success. We value teamwork and collaboration, encouraging strong, trusting relationships with colleagues, customers, and partners. Our most successful team members exhibit a contagious positivity, an insatiable curiosity, and a people-first mindset. If this resonates with you, we invite you to join us!In this role, you will manage accounts of strategic importance to PitchBook, working collaboratively to fulfill all account-related requests and activities. You will develop a comprehensive understanding of your clients’ industries and strategic business needs, helping them optimize their use of the PitchBook platform. Your role will involve maintaining relationships with key contacts, encouraging engagement with underutilized product features, and driving client retention and expansion.

Mar 24, 2026

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Customer Success Manager at WalkMe | Tokyo

WalkMe, an SAP company

Full-time|On-site|Tokyo

Join WalkMe, a leader in the Digital Adoption Platform (DAP) space, where we empower business leaders to optimize their technology usage in an increasingly digital world. Our innovative platform enhances employee efficiency, provides executives with vital insights into digital engagement, and maximizes organizational assets to facilitate successful digital transformation.In partnership with SAP, WalkMe is revolutionizing the digital transformation journey, allowing organizations to fully leverage SAP's robust ERP solutions while enriching user experiences with our intuitive DAP.We are seeking a skilled Customer Success Manager (CSM) who will play a critical role in nurturing and expanding customer relationships through both existing and new product offerings. The CSM will oversee the post-sales lifecycle of our customer portfolio, acting as a dedicated advocate for each client and driving WalkMe's growth within their accounts. You will report directly to the Customer Success Manager at our Tokyo office.

Mar 11, 2026

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