About the job
Backblaze is seeking a Customer Success Operations Analyst (Contract) to help design and implement a scalable growth intelligence system. This remote contract is open to candidates based in Argentina, Colombia, Costa Rica, Mexico, or the Philippines.
Role overview
This contract analyst role centers on building technical solutions that enable Customer Success teams to identify and act on growth opportunities. The work goes well beyond standard reporting, requiring hands-on expertise in data extraction, modeling, automation, and business intelligence architecture. Over the 12-week engagement, the goal is to deliver a system that internal teams can manage independently, moving away from static presentations to more dynamic, actionable insights.
Main responsibilities
- Develop a unified post-sales data model
- Create automated systems to score expansion signals
- Build usage forecasting models
- Implement logic for role-based routing
- Design Tableau dashboards using validated SQL datasets
- Develop automation and signal generation workflows in Python
What success looks like
- Clear, actionable expansion signals for Customer Success, Support, Sales, and Marketing
- Automated, scalable digital processes and insights
- Role-based routing that teams can maintain over time
Requirements
- Advanced proficiency in Python, SQL, and Tableau
- Experience querying data warehouses and manipulating large datasets
- Ability to build predictive models and operationalize insights
- Comfort working directly with multiple data sources and systems
This is a build-and-enable position, working closely with data and systems to deliver automation, actionable insights, and reporting that support post-sales growth.
