Customer Success Specialist - Accounting

SibillMilan

On-site Full-time

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Experience Level

Experience

Qualifications

- Minimum of 2 years of experience in accounting firms or finance roles.- Strong technical skills and familiarity with financial software.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams.

About the job

About Us
At Sibill, we are revolutionizing the financial operating system for SMEs and accountants. Currently, businesses and firms rely on fragmented and inefficient tools. We aim to change this: by integrating invoicing, payments, treasury, and accounting into a single modern platform, we provide time back to our users and create real value.
We are ambitious, pragmatic, and efficient. We build quickly and always strive for excellence.
As a rapidly growing company, we are backed by some of the finest international investors, including Keen Venture Partners (Fiscozen), Founders (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and Creandum (Klarna, Spotify).

This is just the beginning.

If you want to build something that can change the way 90% of companies in Italy operate, this is the right place for you.

The Role

We are looking for a Technical Customer Success Specialist with a solid accounting background to help our client accounting firms maximize their use of Sibill.

You will play a crucial role in onboarding new clients, providing support on technical issues, and bridging our product, tech, and sales teams. This is not just a traditional support role; you will take ownership of the entire customer journey and actively contribute to product and process improvements.

Your Responsibilities

Guide new clients through the onboarding and platform configuration process, including accounting/financial settings.
Provide first-level technical support and troubleshoot issues.
Build and maintain strong, long-lasting client relationships.
Collect and share customer feedback with product and tech teams.
Assist in designing scalable Customer Success processes as the team grows.
Act as a trusted partner for clients, ensuring a seamless and valuable experience.

You Are the Right Fit If

You have at least 2 years of experience in accounting firms, finance, or controlling.
You are looking to transition into a role that combines Customer Success and Account Management.
You enjoy working with clients and are driven to help them succeed.

About Sibill

Sibill is at the forefront of transforming financial operations for SMEs and accountants. Our all-in-one platform is designed to integrate various financial functions seamlessly, helping businesses increase efficiency and create real value. With backing from top international investors, we are positioned for rapid growth and innovation in the financial technology space.

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