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Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.
Spreetail is a leading e-commerce company dedicated to empowering our customers and partners. We strive to deliver exceptional service and innovative solutions that drive success for our clients. With a vibrant workplace culture and a commitment to growth, Spreetail is the perfect place for you to advance your career while making a real impact.
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ClickUp
At ClickUp, we are more than just software developers; we are pioneers shaping the future of work! In a landscape flooded with inefficiency, we envisioned a superior approach. This vision led to the creation of the first truly integrated AI workspace—combining tasks, documents, chat, calendar, and enterprise search—enhanced by intelligent, context-driven AI.…
AvePoint
Join the AvePoint Team!At AvePoint, we are not just another tech company; we are a global leader in data security, governance, and resilience. We empower organizations to collaborate securely with confidence, and our innovative solutions are trusted by over 25,000 clients worldwide, spanning platforms such as Microsoft, Google, and Salesforce. Our extensive partner network includes around 5,000 managed service providers and resellers, making our solutions widely accessible across more than 100 cloud marketplaces. To explore more about us, visit www.avepoint.com.We believe in investing in our people. Our culture promotes agility, passion, and teamwork. Here, you can shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Your Role:As a Maintenance Renewal Specialist, your primary responsibility will be to ensure that our valued customers recognize the importance of renewing their annual maintenance contracts on time. This role blends sales expertise with a strong customer service focus, requiring exceptional organizational skills and a knack for delivering value.Key Responsibilities:Manage and nurture relationships with existing customers to drive sales.Facilitate timely contract renewals for our current clientele.Collaborate with sales executives to enhance account management and identify potential opportunities.Coordinate effectively with internal departments (legal, accounting) and external teams.Exercise diligence in forecasting and tracking ongoing and upcoming sales activities.Follow up with customers who have received quotes until renewals are successfully closed.Monitor cancellations and gather insights on reasons for customer attrition.Maintain up-to-date knowledge of our products and pricing to facilitate successful sales closures.Identify potential leads and refer them to the sales department.
About AvePoint:At AvePoint, we are the global leaders in data security, governance, and resilience. Our innovative solutions empower organizations to collaborate confidently while managing their data. With over 25,000 customers globally, we provide a comprehensive platform that secures and optimizes data across various environments including Microsoft, Google, and Salesforce. Our extensive partner network of around 5,000 managed service providers and resellers ensures our solutions are accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.We are dedicated to investing in our team, fostering a culture of agility, passion, and collaboration that empowers you to shape your career and make a significant impact.What you will be doing:As a Maintenance Renewal Representative at AvePoint, your primary responsibility will be to ensure that our existing customers recognize the value of renewing their annual maintenance contracts, facilitating timely renewals. This role demands a blend of sales acumen, effective communication of value propositions, organizational skills, and exceptional customer service.Manage renewal sales for existing customersEnsure timely contract renewalsCollaborate with sales executives on account management and new opportunitiesCoordinate with internal teams (legal, accounting) and external business partnersMaintain diligence with sales forecasting and ongoing managementFollow up persistently with customers until renewals are finalizedTrack cancellations and understand their reasonsStay updated on product offerings and pricing to effectively close salesIdentify potential leads and transfer them to the sales department
AvePoint
About AvePoint: AvePoint is at the forefront of data security, governance, and resilience, providing innovative solutions that extend beyond traditional methods. With a commitment to enhancing collaboration, we empower over 25,000 customers globally to secure, prepare, and optimize their data across various platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program comprises approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize investing in our team. Our culture is built on agility, passion, and collaboration, enabling you to shape your career, make a meaningful impact, and take charge of your future. What You Will Be Doing: As a Sales and Renewal Representative, your primary responsibility will be to demonstrate the value of renewing annual maintenance contracts to our existing customers, ensuring timely renewals. This role demands a blend of sales acumen, effective value communication, organizational skills, and exceptional customer service. Your key responsibilities will include: Managing sales processes for existing customers Facilitating timely renewals for current customers Collaborating with sales executives on account management and potential opportunities Coordinating with internal and external business teams, including legal and accounting Maintaining diligence in forecasting and managing ongoing and upcoming sales Following up with quoted customers until renewals are successfully closed Tracking cancellation rates and understanding reasons for cancellations Keeping up-to-date with current products and pricing to effectively close sales Identifying and transferring leads to the sales department
Join AFRY as a Project Manager specializing in Renewable Energy Consulting. In this pivotal role, you will lead projects that contribute to a sustainable future, coordinating teams and resources to ensure the successful delivery of innovative solutions in the renewable energy sector.
Dialpad Inc.
Dialpad Inc. develops an AI-powered business communications platform that combines calling, messaging, meetings, and contact center features. The company’s technology uses artificial intelligence to interpret conversations in real time, supporting businesses as they improve customer connections and internal communication. Over 70,000 organizations worldwide, including names like WeWork, Asana, NASDAQ, and Uber, trust Dialpad to help strengthen customer relationships. The platform delivers real-time data and insights, enabling teams to respond quickly and make informed decisions. Dialpad’s Agentic AI initiative is advancing communication technology by introducing intelligent agents. These agents analyze conversations, automate repetitive tasks, resolve customer issues, and support revenue growth as interactions unfold. More information is available at dialpad.com. Work culture at Dialpad AI tools are part of daily life at Dialpad, helping employees work more efficiently, approach challenges creatively, and pursue ambitious goals. Every conversation is valued, with insights from those interactions driving better results for customers and improving internal processes. What Dialpad values Dialpad seeks individuals who are curious, ambitious, and committed to high standards. The culture emphasizes: Scrappiness Curiosity Optimism Persistence Empathy Team members are motivated to achieve meaningful goals and play an active role in a high-performing organization.
Articulate
Join our dynamic team at Articulate as a Customer Happiness Specialist, where you'll play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing solutions, and ensuring a remarkable customer journey. Your passion for customer service and problem-solving skills will be essential in helping us maintain our commitment to excellence.
Employment Hero
About UsAt Employment Hero, our mission is to simplify employment, making it easier and more valuable for everyone. Our comprehensive Employment Operating System integrates hiring, HR, payroll, and benefits into a seamless solution.Since launching in 2014, we’ve experienced remarkable growth, achieving a valuation of $2 billion and expanding our presence across six countries: Australia, New Zealand, Singapore, Malaysia, the UK, and Canada. We proudly serve over 300,000 businesses and support more than 2 million employees worldwide.The EH WayOur unique company culture, known as The EH Way, defines how we operate:Mission-Driven: Every decision we make aligns with our core mission.Remote First: We embrace remote work, encouraging asynchronous communication and autonomy.AI First: AI is central to our operations, driving innovation and scalability.Apolitical: We remain neutral on political or social matters unless they impact our mission.Values-Driven: We exemplify our values consistently.Performance-Oriented: We set high standards and strive for excellence.The RoleAs a Customer Care Specialist in our Customer Experience team, you will play a crucial role in supporting our customers post-implementation of the Employment Hero HR product. Your responsibilities will include addressing customer inquiries through live chat and ticketing systems efficiently and professionally. You will ensure customer success by providing solutions and escalating issues to the appropriate teams when necessary. The expected working hours for this role are Monday to Friday from 10 PM to 7 AM local PH time.Your Key Responsibilities:Timely resolution of customer tickets, live chats, and queries related to the Employment Hero platform.Collaboration with the broader team to deliver best practices and educational support to customers.Proactive analysis of product functionality to identify user errors and system logic issues.Conducting triage on customer support issues, resolving them or assigning them to the appropriate team.Escalating product bugs or functionality concerns as needed in collaboration with seniors and team leads.Engaging with customers across multiple channels (email, chat, phone) to understand their organizational workflows.
ThriveCart
About ThriveCart:ThriveCart is an innovative platform utilized by over 50,000 users globally to drive over $5 billion in sales. Our comprehensive platform features a learning management system (LMS), affiliate management, as well as cart and checkout functionalities, making it an ideal solution for creators, coaches, consultants, and other businesses.Our platform seamlessly integrates with your existing tools and offers a user-friendly interface packed with features that empower customers to monetize their current traffic effectively. As the highest-converting cart for online businesses, ThriveCart is on a growth trajectory, is profitable, and supported by LTV SaaS Growth Funds, and we aim to expand our presence in the online business sector.Position Overview:As a Customer Support Specialist, you will play a crucial role in our support team, addressing a diverse array of customer concerns. You will utilize your in-depth product knowledge and problem-solving abilities to offer effective solutions, ensuring an exceptional customer experience. Your responsibilities will include direct customer interactions through email, live chats, and sometimes video calls, collaborating with cross-functional teams, and enhancing our knowledge base.Key Responsibilities:Diagnose and troubleshoot an array of customer issues, from technical difficulties to complex usage inquiries, creating bug tickets on JIRA and ensuring prompt and effective resolutions.Provide clear, concise, and professional communication to customers across various channels.Collaborate closely with cross-functional teams, including Engineering and Product, to address complex issues and propose improvements.Document and track all customer interactions and solutions in our support ticketing system with high accuracy.Identify trends in customer issues and recommend long-term solutions to improve support processes and product functionality.Contribute to the development and enhancement of knowledge base articles, ensuring resources are current and precise.Establish trust and rapport with customers, maintaining a calm, empathetic, and solution-oriented approach in all interactions.Proactively update customers on the status of their issues and anticipated resolution times.Embrace and act on constructive feedback to continuously enhance personal performance and alignment with the company's goals.
Job Title: ODOO Program Customization and Integration SpecialistLocation: Remote workJob Description: We are on the lookout for a talented and experienced ODOO Program Customization and Integration Specialist to become a vital part of our team. The successful candidate will play a key role in customizing and integrating the ODOO ERP system to fit our unique business requirements. This position entails working closely with different departments to gather their needs, implementing tailored solutions, and ensuring smooth integration of the ODOO system with other business applications.Key Responsibilities: Tailor the ODOO ERP system to cater to the specific needs of various departments and business processes. Create and implement custom modules, workflows, and reports within the ODOO platform. Integrate ODOO with other business applications and systems to facilitate seamless data flow and process automation. Engage with stakeholders to collect and assess requirements, providing effective solutions. Conduct regular system maintenance, updates, and troubleshooting to ensure optimal performance. Offer training and support to end-users to guarantee effective utilization of the ODOO system. Monitor system performance, making necessary adjustments to enhance efficiency. Stay abreast of the latest ODOO features, best practices, and industry trends. Document customizations, integrations, and configurations for future reference and support. Provide technical support and resolve any issues related to ODOO customization and integration. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Demonstrated experience in customizing and integrating ODOO ERP systems. Strong proficiency in Python programming and the ODOO framework. Experience with relational databases (PostgreSQL) and ORM. Familiarity with web technologies such as HTML, CSS, JavaScript, and XML. Solid understanding of business processes and ERP systems. Exceptional problem-solving and analytical skills. Effective communication and collaboration abilities. Ability to work independently and manage multiple projects concurrently. Familiarity with version control systems (e.g., Git) and deployment processes. Preferred Skills: Experience with other ERP systems and business applications. Knowledge of API integration and third-party services. Understanding of accounting and finance principles. Strong organizational and time management skills.
ib vogt GmbH
Job SummaryThe Contract Specialist is essential in safeguarding the company's interests through meticulous management of contractual agreements. This role focuses on minimizing liability exposure while ensuring clarity and optimization of commercial, technical, and operational considerations.Key ResponsibilitiesDrafting and preparing Head of Terms and Contracts for Solar PV & BESS EPC projects, including technical specifications.Facilitating communication among various departments, such as Development, EPCM, AM, and Legal, to integrate their insights into contracts.Ensuring adherence to contractual obligations outlined in PPA and other relevant documents including the EPC contract, permits, grid requirements, etc.Conducting contract reviews, managing amendments, and handling variations effectively.Overseeing existing contract administration and reviewing deliverables.Leading negotiations for commercial, technical, and contractual terms of the EPC and O&M agreements.Confirming that any concessions made during negotiations comply with company standards and policies.Providing support to all relevant departments during due diligence phases regarding technical and contractual matters.Acting as the primary liaison between development, EPC, LTAs/TAs, financiers, and asset owners to clarify technical-contractual inquiries during due diligence.
At SiteMinder, we recognize that the unique contributions of our employees are the driving force behind our success. We are committed to fostering a diverse and inclusive environment that values various perspectives, identities, and experiences. Our culture empowers employees to bring their authentic selves to work, and it’s through our differences that we continue to innovate the experiences we offer our customers.About Us...Since 2006, we have been dedicated to simplifying technology for hoteliers. Our cutting-edge hotel commerce platform assists accommodation owners in maximizing their online bookings effortlessly.From cozy boutique hotels to expansive hotel chains, we have empowered travelers to book unique accommodations ranging from igloos to castles, and everything in between.Today, we proudly stand as the world’s premier open hotel commerce platform, serving over 50,000 hotels across more than 150 countries, with SiteMinder’s technology facilitating over 130 million reservations annually.Role Overview: Customer Onboarding Specialist (EMEA)We are seeking a passionate Customer Onboarding Specialist to enhance our Customer Onboarding team. In this role, you will utilize your customer service skills to ensure a smooth setup, training, and ongoing success for our EMEA customers purchasing SiteMinder products.Given our diverse client base across EMEA, training sessions will be conducted via video calls, where you will adopt an engaging and informative approach to help customers effectively utilize our products and leverage all available features.Rest assured, you will not be left to navigate this alone. We offer comprehensive product and software training, as well as pairing you with a seasoned colleague for mock training sessions before you engage with our customers.What we seek is a proactive attitude and a genuine passion for delivering positive customer experiences—qualities we believe cannot be taught!Your Responsibilities...Assess customer needs, determine setup requirements, and prepare customers for core product implementation.Provide exceptional customer training on selected SiteMinder products via telephone or video conferencing.Foster strong customer relationships to ensure satisfaction and success with our products.
Solarvest Corp
Solarvest Corp is hiring a Project Engineer for Renewable Energy Solutions in Cagayan De Oro City, Misamis Oriental, Philippines. This position centers on managing solar photovoltaic (PV) projects from initial planning to final delivery, with a strong focus on technical quality and safety compliance. What you will do Oversee every phase of solar PV project execution, from kickoff to completion, while meeting deadlines and project requirements. Carry out engineering site surveys to determine suitability for solar PV installations. Collaborate with design teams to create system layouts that address electrical, structural, and mechanical needs. Manage procurement of materials and subcontracting using an ERP system, balancing cost and efficiency. Coordinate communication among departments to keep projects on schedule and resolve issues quickly. Supervise subcontractors during installation, ensuring quality work and adherence to timelines. Work with stakeholders, including TNB, consulting firms, and local authorities, to handle licensing and documentation. Coordinate with TNB HQ and local authorities for meter installation and grid interconnection. Set up remote monitoring systems and oversee testing and commissioning of solar PV systems. Prepare weekly project reports and assist with scheduling for new projects. Promote and enforce safe work practices and compliance with safety standards on all projects. Organize post-project review meetings to assess results, discuss challenges, and recommend improvements. Support the company’s Quality, Health, Safety, and Environmental Management System, maintaining compliance with international standards, legal requirements, and codes of practice.
Careers Activate Talent
Position: Community Customer Experience SpecialistReports to: Senior Community ManagerLocation: Remote (EST Time Zone)Employment Type: Full-TimeType of contract: Independent contractor Join the #RemoteWorkRevolution from anywhere in the world! Role Overview:As a Community CX Specialist, you will provide outstanding daily support to our most enthusiastic brand ambassadors. You will be the face of our brand by overseeing daily communications, guiding newcomers through the ambassador program, resolving inquiries with speed and empathy, and ensuring our community feels appreciated, recognized, and celebrated.This position blends community engagement with customer experience operations. You will foster genuine human connections while applying operational excellence—managing a high volume of inquiries, upholding program quality, and presenting community insights that influence our strategic direction.Key Responsibilities:Ambassador Experience: Provide exceptional support and communication to ensure every ambassador feels valued and connected to our brand.Onboarding Excellence: Guide new ambassadors through the onboarding process with clarity, warmth, and enthusiasm.Operational Efficiency: Develop and maintain robust internal documentation, processes, and response systems for quick and consistent communication on a large scale.Program Quality: Assist in application reviews, content moderation, and community sentiment analysis to maintain the strategic integrity and inclusiveness of the ambassador program.Insight Generation: Identify trends, frequently asked questions, and community feedback to help shape future program strategies and content.Core Duties:Daily Community Communication: Act as the primary contact for brand ambassadors, responding to inquiries via email, platform inboxes, and social media. Troubleshoot issues and questions with empathy, escalating when necessary. Ensure all communication reflects a warm and human tone.Onboarding & Program Support: Assist new ambassadors in the application and onboarding process for a seamless experience. Support the review and processing of ambassador applications while maintaining program standards and assist in content moderation.CX & Operational Excellence: Manage tickets via customer experience platforms (e.g., Zendesk, Gorgias, HubSpot), ensuring timely and accurate responses. Maintain internal FAQs, response templates, and escalation guides to enhance consistency and speed.
About airSlateairSlate is a pioneering global SaaS technology firm specializing in no-code workflow automation, electronic signature, and document management solutions. Our award-winning suite of products, including SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, empowers hundreds of millions of users and over a million customers across the globe to digitize their processes, enhance operational efficiency, and transform their work methodologies.With a vibrant team located in more than 20 countries across three continents, our primary hubs are in the United States, Poland, Romania, Ukraine, and Philippines. We are committed to fostering a culture of growth and innovation, and we seek individuals who are excited to contribute to product development and company scaling in a fast-paced environment.About the pdfFiller Team:Our dynamic team of over 120 professionals is dedicated to the success of our online PDF creator and editor, pdfFiller. Every month, pdfFiller supports over 10 million users in creating and editing PDFs, obtaining signatures, and securely storing documents, all within a single platform. With unlimited storage, templates, and cross-platform integration, pdfFiller is the all-in-one solution for all document needs.We are excited to welcome a Customer Support Specialist to join us on this journey of growth.As a Customer Support Specialist focused on billing, you will be an essential part of our team, dedicated to providing outstanding customer service and resolving complex issues. You will collaborate closely with other specialists and report directly to the Support Manager.
Palmetto
Company OverviewPalmetto stands at the forefront of clean technology innovation, dedicated to hastening the shift towards a sustainable energy future. We believe in providing our customers with the capability to "have it all," making the transition to clean energy effortless and beneficial. Our award-winning technology platform enables homeowners, businesses, and entrepreneurs to seamlessly adopt renewable energy solutions through scalable and inventive approaches. Operating at the crossroads of B2B and D2C, we deliver software and financial products that genuinely impact the environment without sacrificing value. Our comprehensive solutions for home electrification make clean energy accessible to everyone.Our employees are our greatest asset. We nurture a culture that promotes internal growth, focusing on talent development and meaningful work. Palmetto offers an extensive benefits package that includes unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—empowering you to achieve personal and professional fulfillment. Our commitment to people, planet, and profit is highlighted by a collaborative, impactful, and balanced work environment. Join us in creating a brighter, cleaner future for all.Department OverviewPalmetto Home is a dedicated branch of Palmetto aimed at democratizing the renewable energy and HVAC sectors. We offer homeowners financial solutions to harness solar energy, implement energy storage systems, and enhance home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation firms with access to our proprietary platform, financing options, customer management systems, and quality control metrics. Our primary focus is delivering an exceptional experience for our customers and partners, which is reflected in our growing adoption of financial products.Work LocationThis role is fully remote within the Philippines.Role SummaryThe Operations Specialist I plays a pivotal role in the success of the LightReach Platform by overseeing the underwriting and technical document processing related to Palmetto’s financial products. You will ensure a seamless intake for all financial product transactions while providing essential support to installers.
Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.
OverviewJoin our dynamic team as a US Mortgage Customer Specialist, where your empathetic nature and commitment to exceptional service will shine. In this role, you will provide tailored support to customers making crucial financial decisions, ensuring they feel informed, confident, and valued throughout their journey. Ideal candidates thrive in fast-paced environments and take pride in delivering top-notch, concierge-level service.While a background in luxury hospitality or private banking is not necessary, your service-oriented mindset is essential. You will excel at making customers feel comfortable, understood, and supported.Key ResponsibilitiesDeliver live, concierge-style support through phone, chat, and other real-time communication channels.Guide customers clearly through our products and processes, ensuring confidence in their next steps.Document customer interactions and outcomes accurately within our internal systems.Identify recurring customer inquiries or friction points and collaborate with product and operations teams to provide insights.Make outbound calls to introduce our services to new leads.Resolve or escalate customer complaints through the appropriate channels.Maintain high standards of professionalism, privacy, and meticulous attention to detail when handling sensitive customer information.QualificationsRequired: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/Real Estate Financing.Excellent verbal and written communication skills.Capacity to quickly learn new products and processes.Self-motivated with the ability to multitask and perform under pressure with minimal supervision.Strong attention to detail and commitment to follow-through.Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent experience.Preferred: Multilingual skills.Preferred: Experience in fintech, financial services, or regulated industries.Schedule: Must be available to work US Hours (Pacific Standard Time).
Location: Fully Remote (Availability required from 9 AM to 5 PM EST)About Us:Join a forward-thinking organization dedicated to providing unparalleled customer service and streamlining operational processes. We are seeking a passionate Customer Service and Billing Specialist to enhance our team and ensure the seamless execution of billing operations while delivering outstanding support to our clients.Job Overview:The Customer Service and Billing Specialist will handle customer queries regarding billing, accurately process transactions, and keep meticulous records using Salesforce and Excel. The right candidate will be detail-oriented, exceptionally organized, and committed to providing top-notch customer service.Primary Responsibilities: Customer Support: Address customer inquiries concerning billing issues promptly and professionally. Communicate effectively to resolve any billing discrepancies with clear solutions. Billing Operations: Ensure accurate and efficient processing of billing transactions. Conduct account reconciliations and maintain timely billing cycles. Data Management and Reporting: Leverage Salesforce to manage customer accounts and update billing details. Create and maintain comprehensive billing reports and spreadsheets in Excel. Analyze and track billing data to identify trends and areas for improvement. Collaboration and Process Enhancement: Work collaboratively with various teams to optimize billing workflows. Provide insights and suggestions for process enhancements to boost customer satisfaction and operational efficiency. Essential Qualifications: Demonstrated experience in customer service and billing functions. Proficient in Salesforce and Microsoft Excel. Superior verbal and written communication skills. Strong attention to detail and ability to manage multiple tasks effectively. Capability to work independently as well as collaboratively in a team setting. Must be available to work during scheduled hours: 9 AM - 5 PM EST. Benefits:What We Provide: Permanent remote work arrangement A nurturing, growth-focused work culture. Opportunities for professional development and career progression.
Role Overview Spreetail is looking for a Customer Success Specialist fluent in Mandarin to join the team in Manila. This position supports Mandarin-speaking customers, helping them get the most from Spreetail’s products and services. Acting as the main contact for these customers, the specialist builds strong relationships and works to ensure satisfaction throughout the customer journey.
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