Customer Support Administration Specialist

BackblazeRemote - Argentina; Remote - Colombia ; Remote - Costa Rica ; Remote - India; Remote - Mexico; Remote - Philippines

Remote Full-time

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Experience Level

Entry Level

Qualifications

Ideal Candidate Profile: Experience with Zendesk or similar customer ticketing systems. Demonstrated experience in customer interaction and support. Excellent verbal and written communication skills for effective interactions via phone, email, and chat. Ability to quickly learn new systems and product information. Strong attention to detail.

About the job

Company: Backblaze

Role: Customer Support Administration Specialist

Location: Remote , Argentina, Colombia, Costa Rica, India, Mexico, Philippines

About Backblaze

Backblaze is a public cloud storage company known for its focus on object storage. Since 2007, the team has grown from a small startup with less than $3 million in outside funding to a Nasdaq-listed company. Today, Backblaze manages more than three billion gigabytes of data for over 500,000 customers in 175 countries. Clients include businesses, developers, IT teams, and individuals. The company is committed to helping customers move away from costly legacy systems and realize the benefits of open cloud storage.

Role Overview

The Customer Support Administration Specialist works directly with customers to keep accounts running smoothly. This position handles administrative requests, resolves billing and product activation questions, and guides customers on product use and security. The role also answers basic questions about Backblaze software, such as installation and uninstallation, and serves as the first point of contact for technical issues, escalating them as needed.

What You Will Do

Help customers via chat and ticketing with account issues like billing adjustments, cancellations, and refunds
Guide users through product activation and licensing steps
Update and manage customer account information
Show customers how to use features in the web interface and client apps
Support customers in setting up security options and maintaining account health
Triage technical problems and escalate them to the technical team when needed

About Backblaze

Backblaze is a leading provider of object storage solutions, committed to customer success and innovation in the open cloud sector. Our mission is to provide affordable and efficient cloud storage services, empowering users and businesses worldwide.

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