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Customer Support Agent at Cosuno | Berlin

CosunoBerlin (Hybrid)
Hybrid Full-time

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Experience Level

Experience

Qualifications

• Proven experience in customer service, particularly in digital platforms.• Strong communication skills, both verbal and written.• Ability to remain calm and empathetic in challenging situations.• Experience with CRM systems, particularly Salesforce, is a plus.• A proactive approach to problem-solving and process improvement.

About the job

Cosuno is looking for a Customer Support Agent to join the team in Berlin (hybrid). This role serves as the main point of contact for users, translating technical questions into practical answers and helping customers get the most from the Cosuno platform. The position combines direct customer support with a key role in shaping internal processes by sharing insights from customer interactions.

What You Will Do

  • Omnichannel Support: Handle customer inquiries across email, phone, and chat. Respond quickly and clearly, aiming for solutions that last.
  • Platform Guidance: Share product knowledge and help customers onboard smoothly. Make sure users understand features and can use the platform effectively.
  • Documentation & Knowledge Base: Record all customer interactions in Salesforce. Help update and expand the internal knowledge base to support scalable service.
  • Team Collaboration: Act as a link between customers, Sales, and Product teams. Gather feedback and spot opportunities to improve Cosuno’s software.
  • Process Improvement: Suggest and help implement new ideas to make the support team more efficient and effective.

What We Look For

  • Experience: Previous work in customer service, ideally with digital products or platforms.

About Cosuno

Cosuno is at the forefront of digital transformation, empowering companies to achieve their full potential through our innovative platform. We are committed to providing exceptional customer experiences and continuously improving our services to meet the needs of our clients.

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