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Experience Level
Entry Level
Qualifications
Strong verbal and written communication skills. Proficient in using support tools and platforms. Ability to work collaboratively in a team environment. Problem-solving skills and ability to handle inquiries effectively.
About the job
Assent is hiring a Customer Support Associate for a 6-month contract based in Eldoret. This role serves as the main contact for suppliers, handling questions and helping them navigate the Assent platform.
What You Will Do
Respond to supplier inquiries by phone, email, or chat
Guide suppliers through platform features and processes
Troubleshoot issues and work to resolve them promptly
Maintain clear, professional communication at all times
What Helps You Succeed
Strong communication skills
A customer-focused mindset
Ability to explain technical details in simple terms
Comfort working with online platforms
This is a 6-month contract position.
About Assent
Assent is a leading provider of compliance solutions, dedicated to helping businesses streamline their supply chain processes. Our innovative platform empowers suppliers and customers alike, ensuring transparency and efficiency in operations.
Position OverviewWe are looking for a dedicated and meticulous Accountant & Administrative Support Specialist to oversee daily accounting operations while providing essential administrative, HR, and construction coordination support. This versatile role is perfect for someone who thrives on managing financial records and ensuring smooth organizational operat…
Position OverviewWe are on the lookout for a meticulous and process-oriented Remote Administrative Support Specialist who will play a pivotal role in assisting our General Contracting team with execution-focused tasks. This position involves managing subcontractor setups, document control, inbox and file organization, and ensuring CRM data accuracy to support business development and preconstruction efforts.This is a strictly administrative role that adheres to established procedures and checklists. All technical decisions, scope interpretations, estimating judgments, and contractual reviews will be handled by our internal General Contracting staff. The right candidate will be detail-focused, dependable, and able to work independently within clearly defined processes.Key ResponsibilitiesSubcontractor & Vendor Setup (BuilderTrend)Create and manage subcontractor and vendor profiles in BuilderTrend as needed.Dispatch standard qualification request emails for necessary documents including:Certificate of InsuranceW-9Invoice submission acknowledgmentExecuted subcontractor agreementVerify receipt of required documents (without reviewing or interpreting coverage or terms).Upload and organize qualification documents in BuilderTrend.Activate vendor records once all necessary items are completed.File all documents following established naming conventions and folder structures.Monitor expiration dates and send renewal requests for insurance and agreements.Update existing vendor records and resolve any backlog.Estimating & Preconstruction Inbox ManagementOversee estimating and preconstruction inboxes during designated hours.Save and file incoming estimates, quotes, and attachments to the correct project folders.Organize relevant email threads and attachments without modifying content.Maintain structured archives for project correspondence.Project Folder Management & Document ControlEnsure proper organization of prospect and preconstruction project folders.Consistently apply standard naming conventions and version control.Guarantee that new and revised documents are stored appropriately.Archive outdated or superseded files according to company standards.Close out and archive lost projects, including status updates in BuilderTrend.CRM Data Integrity (Pipedrive)Input and update project data in Pipedrive as directed by internal staff.Complete necessary project detail fields using only the provided information.Highlight missing, unclear, or incomplete data for follow-up (without making independent assumptions).General ExpectationsAdhere to written procedures and checklists.Demonstrate a proactive approach in fulfilling responsibilities.Maintain open communication with team members.
About the RoleJoin Remote Raven as an Operations and Administrative Support Specialist, where you will play a pivotal role in ensuring the seamless execution of our daily operational tasks. As a proactive virtual assistant, you will manage patient communications, scheduling, and operational workflows across various platforms, thus supporting our business's efficiency. We are seeking a self-motivated individual who excels in a dynamic virtual environment and takes pride in maintaining smooth operations behind the scenes. Ideal Candidate• Highly organized and detail-oriented with a strong sense of ownership.• Tech-savvy and quick to learn new platforms.• Proactive and solution-oriented, anticipating needs before they arise.• Excellent written and verbal communication skills.• Comfortable juggling multiple projects and priorities.• Able to work independently with minimal supervision.• Previous experience in virtual assistant, operations, or administrative roles. Key ResponsibilitiesOperational Ownership• Manage daily operational tasks effectively.• Oversee all communications in the company inbox, including emails and texts.• Ensure timely follow-up with patients and team members.• Support operational workflows, ensuring organizational efficiency. Patient Communication & Scheduling• Handle patient scheduling, confirmations, and rescheduling tasks.• Manage communication with patients through various platforms.• Confirm appointments and conduct follow-ups as necessary.• Address and resolve any scheduling conflicts.• Maintain accurate records of patient documentation and communications. Treatment Support & Payments• Assist in treatment planning workflows to enhance patient experiences.• Process payments and manage patient transactions effectively.• Ensure continuity between scheduling, treatment planning, and payment systems. Monday Board & Task Management• Oversee patient creation and ongoing record maintenance on Monday Board.• Ensure that tasks, workflows, and team updates are consistently managed.
Join our dynamic team at Remote Raven as a Remote Administrative Assistant! In this role, you will provide essential administrative support, ensuring smooth operations while working from the comfort of your home. If you are organized, detail-oriented, and possess excellent communication skills, we want to hear from you!
Join our dynamic team at Tatu City as an IT Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our Call Center. As the primary contact for technical support, your expertise will help maintain our IT infrastructure effectively and efficiently.In this essential position, you will offer technical assistance to users and business teams through various channels, including phone support, in-person interactions, and on-site troubleshooting. Your knowledge of end-user support, telecommunications systems, and IT infrastructure will be vital for our success. Key Responsibilities:Serve as the first point of contact for all IT-related inquiries and issues from staff members.Install, diagnose, and resolve hardware, software, and network connectivity issues.Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.Identify potential risks and technical challenges, proposing effective mitigation strategies.Ensure compliance of the Call Center’s IT environment with company security protocols.Investigate and resolve escalated support requests from end-users.Support IT components including networking, telecommunications, and security services.Follow operational, configuration, and other policy guidelines as directed.Document all user queries, issues, and solutions as per troubleshooting protocols.Provide global support, collaborating with team members across different time zones to ensure continuous service for Global IT Operations.
Position OverviewJoin our dynamic team at remote-raven as an HR Support Specialist. In this pivotal role, you will facilitate daily HR and People Team operations, ensuring that employee documentation is meticulously maintained, onboarding processes are efficiently executed, and that internal systems remain organized and compliant.The ideal candidate is proactive, detail-driven, and adept at navigating various systems and collaborating with multiple departments. This position is perfect for someone with HR administrative experience who thrives on documentation, organization, and ensuring seamless operations.Core ResponsibilitiesOnboarding & Employee DocumentationAssist in managing onboarding documentation processes, including tracking background verifications.Ensure the completeness and accuracy of employee onboarding records.Maintain and update the People Team Master Tracker with precision.People Team Administration & CommunicationOversee the People Team email inbox, manage document uploads, and direct items to the appropriate internal stakeholders.Communicate with the Talent Director regarding employee milestones, recognitions, and team updates.Manage employee access logins and permissions across various systems (e.g., Gusto, Google Workspace, Caseflow, EHR).Payroll, Benefits & Reporting SupportGenerate and distribute weekly overtime and payroll reports to administrators, ensuring timely follow-up.Assist in the benefits enrollment process and related reporting.Help maintain accurate payroll and benefits administration records.Employee Experience & EngagementManage the employee NPS score processes through monthly surveys.Compile and communicate survey feedback to managers and leadership teams.Monitor employee training needs and keep documentation updated.Training & Compliance SupportMaintain clinical oversight transcripts, training agendas, and compliance documentation according to internal standards.Support the documentation of processes and key workflows for the People Team.Office & Purchasing SupportCoordinate office purchasing activities, including supplies and vendor-related acquisitions.
Join our dynamic team at remote-raven, where we thrive at the intersection of live events, branding, and experiential delivery. We proudly collaborate with some of the most recognized brands and properties in the realms of sports, entertainment, and live experiences. Our expertise lies in delivering high-quality solutions through innovative branding and signage, custom fabrication, and seamless event execution for complex, high-profile projects.As a Sales Administrative Coordinator, you will play a crucial role in providing exceptional administrative and operational support to the AVP of Sales, while also assisting the broader sales function as required. You will manage high-volume communications, ensure accurate sales data maintenance, and facilitate the internal information flow, all aimed at allowing the sales team to concentrate on revenue-generating activities.This position demands strong organizational skills, meticulous attention to detail, and the capability to juggle multiple priorities in a fast-paced environment.
The Transition Support Specialist in Accounting and Administration plays a pivotal role in managing the community transition process, acting as the central point of contact for our organization and assisting with various accounting transition tasks.Your Key Responsibilities Include:Overseeing the execution of incoming management contracts with timely notifications to internal teams.Serving as the main liaison for either the previous management company (PMC) or the new management company (NMC), monitoring and communicating any outstanding items and necessary follow-ups.Importing trial balances, homeowner data, and accounts receivable balances; reconciling PMC cash; managing month-end closing processes; and transitioning responsibilities to the Community Accounting team.Requesting, receiving, organizing, and tracking all documentation related to transitions.Assigning specific tasks to internal teams involved in the transition process and tracking their progress for timely completion.Monitoring task deadlines to ensure all parties meet their assigned objectives.Providing regular summarized reports on the transition status for review by the Leadership Team.Developing and distributing standardized materials (e.g., welcome letters, checklists) to facilitate the transition process.Identifying opportunities for process improvements to enhance efficiency and the overall transition experience.Managing the transfer and enrollment of utilities on autopay.Overseeing and tracking subsidy billing distributions.Performing additional duties as required to support the transition process.
The Contracts Administrator will oversee the detailed management of all project-related contracts, primarily focusing on the main construction contract aligned with FIDIC or a comparable international standard. Key responsibilities encompass managing contractual communications, monitoring obligations and timelines, overseeing the change management process, and supporting the Senior Project Manager in assessing claims and variations.We seek a professional with extensive knowledge of construction contracts, outstanding organizational skills, and a proactive mindset to identify and mitigate commercial risks. Ideal candidates will have substantial experience in similar roles within large-scale construction projects, a solid grasp of contract law principles, and exceptional communication and documentation abilities.Responsibilities:1. Contract Management & Correspondence:Act as the central point for all contractual correspondence between the project team, main contractor, and other stakeholders.Maintain a thorough and updated register of all contractual notices, instructions, and formal letters, ensuring a complete and auditable project record.Draft, review, and send formal contractual correspondence on behalf of the Senior Project Manager, ensuring clarity and contractual integrity.Monitor all contractual deadlines and obligations for both client and contractor, providing timely reminders to the project team.2. Change Management & Variation Control:Manage the change management process from receipt of a potential change to finalizing a Variation Order.Log, oversee, and manage all contractor-submitted change proposals and requests, ensuring they are promptly reviewed by relevant technical and commercial teams.Assist the Senior Project Manager and Quantity Surveyors with the commercial evaluation of variations, ensuring all costs are justified and equitable.Prepare and issue formal Variation Instructions and Variation Orders per contractual agreements.3. Claims Administration & Risk Mitigation:Provide essential support in managing all contractor claims, including Extension of Time (EOT) claims and additional cost requests.Collaborate with the project team to compile necessary documentation, correspondence, and site records needed to analyze and respond to contractor claims.Maintain a detailed log of all potential claim events and risks, providing regular updates to the Senior Project Manager.Assist in drafting formal responses to claims, ensuring they are thorough, evidence-based, and strategically sound.
Lead initiatives to attract and retain clients through strategic, solution-oriented business development.Oversee customer onboarding, training, and successful integration of AI-driven products.Serve as the main liaison between clients and our internal product and technology teams.Create and conduct impactful training sessions for clients and partners.Facilitate pilot programs, demonstrations, and ensure success post-implementation.
Position OverviewWe are looking for a dynamic and experienced Practice Administrator / Director of Operations to lead and oversee our expanding two-location Sleep Medicine practice. This pivotal role is responsible for ensuring seamless daily operations, delivering an exceptional patient experience, enhancing financial performance, fostering staff development, and ensuring compliance at both locations.In this hands-on leadership position, you will manage both clinical and administrative teams, oversee operational frameworks, monitor key performance indicators, and spearhead continuous improvement initiatives. You will collaborate closely with the physician owner, who will support you in all practice aspects.About Our PracticeFounded in 2008, we are a premier provider of sleep medicine services. Our comprehensive care model ranges from initial consultations and testing to long-term management, all aimed at achieving optimal patient outcomes.We leverage cutting-edge technology to diagnose and manage a variety of sleep disorders. Our team consists of a physician owner, four nurse practitioners, and a dedicated administrative, clinical, and DME team committed to patient care.Core Responsibilities1) Practice Operations & Workflow ManagementOversee daily operations across both practice locations.Ensure efficient workflow, scheduling effectiveness, and optimal patient flow.Develop, implement, and evaluate operational policies and procedures.Ensure both locations are adequately staffed and functioning efficiently.Manage the procurement and maintenance of equipment and medical supplies.Supervise the DME (CPAP) department, its personnel, and operational effectiveness.2) Financial Management & PerformanceCraft and oversee the practice budget, including forecasting and reporting.Manage billing and coding operations to guarantee accuracy and compliance.Monitor accounts receivable and payable; enhance collections and minimize aging.Conduct regular financial reviews and present insights to the physician owner.Identify and implement strategies to boost profitability and reduce costs.3) Compliance, Risk & Regulatory OversightEnsure adherence to HIPAA, OSHA, CMS guidelines, and relevant regulations.Maintain privacy and security standards for patient information.Conduct regular audits and ensure compliance readiness for inspections.Implement safety protocols and ensure staff training on procedures.Identify risk areas and initiate corrective action plans.4) Patient Experience & Service ExcellenceUphold high standards of patient service and satisfaction.
Pavago is hiring a Contracts Administrator to support contract management and compliance. This remote position is open to candidates based in Kenya. Role overview This role centers on managing contract processes and ensuring all agreements meet legal and company requirements. The Contracts Administrator will review, organize, and oversee contracts for accuracy and compliance. What you will do Oversee the full lifecycle of contracts, from creation to completion Ensure contracts comply with legal standards and internal policies Support the team by maintaining accurate contract records Remote work This is a remote role, allowing work from home within Kenya while contributing to Pavago’s projects.
As a Residential Office Associate, you will play a crucial role in ensuring exceptional customer interactions, contributing to our mission of delivering an 'Extraordinary Experience' to every client. This position is essential for coordinating and managing our production schedule effectively, aiming to optimize weekly revenue while reducing production times. You will collaborate closely with the Director of Operations, General Manager, and business owners, assisting with various administrative functions to enhance our operational efficiency.Reporting Structure: This position reports directly to the Director of Operations.Key Responsibilities:Professionally handle incoming calls and engage potential clients enthusiastically to schedule appointments.Act as the company representative, fostering relationships with suppliers, customers, applicants, and employees to strengthen our 'Brand of Certainty.'Provide outstanding service to both prospective and existing customers, ensuring their painting needs are surpassed.Work collaboratively with all team members to address their needs effectively.Ensure timely and professional completion of all assigned tasks.Develop a strong working relationship with the General Manager, Director of Operations, and Sales Associates to meet expectations for both employees and customers.Manage CRM entries and follow up with all new and existing leads.Coordinate scheduling of estimates with Sales Associates and manage appointments using Microsoft Suite and CRM tools.Conduct inbound and outbound calls, diligently following up on leads.Communicate project timelines to customers, providing necessary updates until project initiation.Review residential proposals for accuracy and consistency.Prepare all required 'handoffs' for residential projects to ensure successful execution.Schedule all residential jobs and maintain communication with staff, job site supervisors, and customers to ensure smooth operations.
Position OverviewThe Sales Support Coordinator is pivotal in aiding Producers with quoting, binding, and the administrative processing of insurance policies. This role ensures precision, thoroughness, and prompt follow-up with carrier underwriters and clients while maintaining high standards of data entry and system integrity across agency platforms.This position necessitates exceptional attention to detail, proactive communication abilities, and familiarity with insurance management systems, including Applied EPIC and various carrier portals.Key Responsibilities Producer AssistanceSupport Producers in quoting and binding insurance policiesExamine applications and documentation for accuracy and completenessAttach emails and supporting documents within agency management systemsFollow up with carrier underwriters and clients for any missing informationTrack and manage outstanding quotes and policy documents Data ManagementEstablish new clients and policies in Applied EPICInput and verify data in Indio and other internal systemsMaintain organized digital files and recordsConduct quality checks to ensure data accuracy and complianceAssist with internal processes and workflows Coordination with Carriers and ClientsEngage with carrier underwriters regarding:Missing informationQuote modificationsBinding confirmationsCommunicate with clients for documentation and necessary formsEnsure prompt response and processing of requestsSystems & Platforms UtilizedApplied EPICCSR24IndioVarious carrier quoting platformsEmail and document management systems
Role overview The Investment Support Associate at Inkomoko will be based in Kakuma, Turkana County, Kenya. This role centers on supporting investment activities and working closely with local entrepreneurs as they develop and expand their businesses. Key responsibilities Assist with investment initiatives aimed at helping entrepreneurs in Kakuma grow their businesses. Engage directly with clients, offering guidance and hands-on support. Provide insights to help clients better understand and navigate the investment process. Location This position is located in Kakuma, Turkana County, Kenya.
Primary Purpose of the RoleThe Culinary Specialist is tasked with the preparation, cooking, and serving of high-quality meals in accordance with university dining standards, health regulations, and specific dietary needs. This role guarantees food quality, safety, and prompt service while ensuring that the kitchen environment remains clean and organized.Key ResponsibilitiesFood Preparation: Prepare ingredients and cook meals adhering to standardized recipes and menus.Cooking: Utilize kitchen equipment to prepare a diverse range of dishes.Food Safety and Sanitation: Comply with food safety regulations, including proper food storage, handling, and temperature control. Maintain a clean and sanitary work area in line with health and safety standards.Menu Execution: Follow daily menus and adapt to special events. Assist in modifying recipes for large-scale production to meet demand.Customer Service: Interact courteously with students and staff, accommodating dietary needs or special requests as necessary. Serve food at serving stations when required.Inventory & Stock Management: Monitor food inventory levels, report shortages, and assist in restocking supplies. Minimize food waste through effective portion control and storage practices.Team Collaboration: Collaborate with other kitchen staff to ensure smooth operations during peak dining periods.Equipment Maintenance: Clean and maintain kitchen equipment, reporting any malfunctions to the supervisor.
Position OverviewAction Against Hunger is at the forefront of the global initiative to eradicate hunger. Each year, we touch the lives of 28 million individuals through our innovative programs aimed at hunger prevention and treatment. Operating in 55 countries, our team of 8,990 dedicated staff collaborates with communities to tackle the root causes of hunger: climate change, conflict, inequity, and emergencies. Our ultimate goal is to foster a world free from hunger for everyone.As part of the Action Against Hunger International network, Action Against Hunger USA operates independently in eight countries, including Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia, and Haiti.Role SummaryThe Temporary Program Support Assistant role offers a unique opportunity for individuals seeking to gain practical experience within a humanitarian organization.Objective:This position will assist in advocacy campaigns, policy research, and public engagement initiatives aimed at addressing the underlying causes of hunger and promoting humanitarian diplomacy in the Horn of Africa. Key responsibilities include researching policy matters, monitoring humanitarian contexts, supporting digital campaigns, facilitating workshop logistics, drafting advocacy materials, and providing administrative support to Advocacy leads.Under the guidance of the Regional Advocacy Specialist, the Temporary Program Support Assistant will help execute Action Against Hunger's advocacy strategy to enhance the organization's influence and visibility in the Horn of Africa and strengthen awareness of our mandate and programs among partners, donors, the media, and the public.Key ResponsibilitiesAssist in planning and implementing advocacy initiatives.Help develop advocacy content, including multimedia packages, policy analyses, toolkits, and social media engagement materials.Support the production and finalization of advocacy and external relations materials.Coordinate advocacy workshops, campaigns, and events.Monitor humanitarian developments in strategic areas relevant to ACF USA.Manage external relations, including website and social media content, in partnership with the Global Communications team.Perform other relevant duties as assigned.
At Ajua, exceptional customer experience is at the heart of our mission, and we are seeking a dedicated Customer Success Engineer to deliver a top-tier experience across all our products.The ideal candidate will provide both onsite and remote engineering support, managing the entire lifecycle of incidents and problems to enhance customer satisfaction with Ajua’s offerings. This role demands close collaboration with various teams across all levels of technical support and engineering.Key Responsibilities:Act as a level-two support engineer for production services deployed at customer locations, along with centrally managed services.Implement and maintain monitoring systems at client premises, coordinating with service desk personnel to ensure optimal service uptime.Compile and present service reports, including insights and implementation plans for service improvement.Lead service improvement initiatives that involve customer engagement.Gather and document requirements during the project discovery phase to ensure a smooth delivery process.Convert gathered requirements into comprehensive technical design documents, including Product Definition, High-Level Design, and Low-Level Design documents.Draft technical proposals for various projects.Support sales calls where technical aspects of projects require clear explanations to customers.Deliver on the various technical facets of the Ajua Delivery Model.Foster and maintain strong technical relationships with customers' engineering and business management teams.Assist in reporting requirements as they arise with customers.Develop and engineer support tools to enhance Ajua’s products and services.
Role Overview Assent is hiring a Customer Support Associate for a 6-month contract based in Eldoret. This role serves as the main contact for suppliers, handling questions and helping them navigate the Assent platform. What You Will Do Respond to supplier inquiries by phone, email, or chat Guide suppliers through platform features and processes Troubleshoot issues and work to resolve them promptly Maintain clear, professional communication at all times What Helps You Succeed Strong communication skills A customer-focused mindset Ability to explain technical details in simple terms Comfort working with online platforms This is a 6-month contract position.
The Procurement Specialist - China will play a pivotal role in overseeing the sourcing, procurement, and supply chain operations from China to Rendeavour’s various projects across Africa. This position will involve identifying and negotiating with trustworthy suppliers in China, ensuring quality assurance, managing logistics and export procedures, and guaranteeing the timely delivery of goods in line with project needs, cost-effectiveness, and adherence to Rendeavour’s standards.Key ResponsibilitiesSourcing & Supplier Management Identify, prequalify, and manage a network of dependable suppliers and manufacturers in China. Lead negotiations to obtain competitive pricing, favorable terms, and high-quality standards. Conduct factory visits, supplier audits, and due diligence to ensure compliance with quality and ethical practices. Establish long-term supplier relationships to support the scalability of Rendeavour’s operations across Africa. Procurement & Contracting Oversee the end-to-end procurement process for goods including construction materials, equipment, tools, IT, marketing items, and other operational necessities. Prepare and issue Requests for Quotations (RFQs), evaluate proposals, and draft supplier contracts. Track orders from placement to shipment, ensuring compliance with agreed terms and timelines. Maintain precise procurement records for audit and reporting purposes. Logistics & Export Coordination Manage shipping, customs clearance, and logistics for goods shipped from China to various destinations in Africa. Collaborate with freight forwarders, shipping agents, and customs brokers to ensure cost-effective and timely deliveries. Monitor Incoterms (FOB, CIF, EXW, etc.) and ensure proper documentation for exports. Proactively manage risks such as delays, quality concerns, or regulatory compliance issues. Collaboration & Stakeholder Engagement Work closely with Rendeavour’s Africa procurement teams to align sourcing from China with project demand forecasts. Provide updates on order statuses, market trends, and supplier performance to the Group Head of Procurement. Assist the Finance department with documentation needed for payments and reconciliations. Engage with project, construction, marketing, and farm teams to anticipate demand. Governance & Compliance Ensure adherence to Rendeavour’s procurement policies, procedures, and ethical standards. Comply with international trade regulations, export laws, and customs requirements. Promote sustainability, ethical sourcing, and ESG compliance within the China supply chain.
