Customer Support Manager (French Speaking) - Remote

TrustYouCluj (Remote)

Remote Contract

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Experience Level

Manager

Qualifications

We are looking for candidates who possess: Fluency in French and English, both written and spoken. Experience in customer support or account management, preferably within the hospitality or tech industry. Strong problem-solving skills and the ability to think strategically. Excellent communication skills, both verbal and written. Proficiency in using CRM tools and customer support software. Strong organizational skills and attention to detail. Ability to work independently in a remote setting while maintaining high productivity.

About the job

TrustYou is at the forefront of the hospitality industry, leveraging artificial intelligence to enhance guest experiences and empower businesses for success. Our diverse team of over 120 professionals collaborates remotely from various locations worldwide, united in our goal to help companies achieve customer excellence.

At TrustYou, we foster a dynamic culture that evolves with the contributions of our team members. We value open communication, continuous feedback, and a commitment to improvement and excellence in customer service.

Each individual’s unique perspective plays a vital role in our collective achievements, creating a collaborative atmosphere where we explore, learn, and enhance our services together.

Our innovative products empower clients to elevate guest satisfaction, increase customer loyalty, and reduce operational costs:

Customer Experience Platform (CXP): Harness AI-driven insights to create outstanding guest experiences. Enhance service quality based on comprehensive feedback and online reviews, and effectively manage your brand reputation.
Customer Data Platform (CDP): Optimize customer data management with AI tools for improved direct bookings. Integrate and manage customer data while crafting personalized marketing journeys that drive higher lifetime value.
AI Agents: Intelligent, round-the-clock support agents that enhance productivity and minimize operational costs. They provide immediate, tailored recommendations, answer queries, and boost conversion rates for direct bookings.

Discover more about TrustYou at www.trustyou.com

If you are passionate about customer satisfaction and eager to make a meaningful impact, we invite you to join our mission to transform the hospitality sector through innovation and excellence.

Position: Customer Support Manager (French Speaking)

Location: Cluj (Remote)

As a Customer Support Manager (FR/EN), you will serve as a critical partner for our French-speaking markets and global Key Accounts. Your role transcends ticket resolution; you tackle business challenges head-on. Acting as a bridge between our advanced AI platform and the daily operations of major hotel groups, you will craft precise technical communications and conduct tailored training sessions for Key Account headquarters, ensuring our clients achieve exceptional standards.

About TrustYou

TrustYou is a premier AI-driven hospitality platform that is committed to revolutionizing guest experiences and enabling businesses to flourish. With a diverse, remote workforce, TrustYou strives for continuous improvement and customer satisfaction, making it an exciting place to work for those passionate about innovation in the hospitality industry.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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