Customer Support Representative

Join our dynamic team as an Application Support Specialist, where you will report directly to the Application Support Manager. In this pivotal role, you will deliver exceptional technical support and troubleshooting for various software applications within our organization. Collaborating closely with end-users, IT teams, and external vendors, you will play a…

Job Description:Handle incoming calls and emails from users experiencing issues with computer software and hardware, or seeking guidance on utilizing Law Enforcement systems.Guide users through troubleshooting processes to resolve their issues.Investigate and rectify software and hardware problems faced by users.Act as the primary contact for Level 1 support.Assist users encountering difficulties with software, hardware, and operating systems, escalating issues when necessary.Identify whether issues arise from hardware, software, or system faults.Provide answers to inquiries using knowledge of software, hardware, systems, and procedures.Collaborate with both technical and non-technical colleagues to research problems and implement solutions.Conduct testing of software and hardware to troubleshoot and resolve issues.Utilize reference publications and diagnostic tools effectively to solve technical problems.Support the coordination of changes, upgrades, and new product implementations, ensuring systems function correctly in current and future environments.Assist law enforcement personnel in troubleshooting problems with their terminals, computers, and systems.Work collaboratively with diverse groups of customers and colleagues.Ability to obtain and maintain certification from the Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, requiring fingerprinting and a criminal background check.

Position: Customer Support Specialist 2Contract Duration: 3+ months, with potential for hireLocation: Blue Ash, OH (On-site only, no remote work available)Job Overview:Start Date: March 23Work Schedule: Monday to Friday, 9 AM - 6 PM ESTPay Rate: $20.00 per hourWe are seeking enthusiastic candidates with backgrounds in customer service roles such as call centers, retail, food service, cashiering, dispatch, or banking. As a Customer Support Specialist, you will be responsible for addressing inbound customer inquiries and resolving issues with exceptional service. At Green Dot Customer Support, we value individuals who are passionate about providing outstanding customer experiences, eager to make a positive impact, and committed to their roles. You will play a key role in enhancing team performance and addressing complex customer challenges.Key Responsibilities:Handle customer escalations and complaints with professionalism, adhering to Green Dot policies. Manage inbound and outbound contacts to maintain service levels and productivity. Take ownership of customer issues and collaborate with various teams to ensure timely resolutions. Employ strong negotiation, problem-solving, and conflict resolution skills to address issues effectively and escalate when necessary. Understand and analyze the root causes of complaints to recommend process and product improvements, serving as the customer's voice within the company.

Join Covista Technologies as a Tech & Simulation Support Specialist, where you will be instrumental in providing technical assistance and support for simulation technologies. You will work closely with clients to ensure seamless operation and optimal performance of our innovative solutions. This role is perfect for individuals who are passionate about technology and eager to make an impact in a dynamic environment.

Join the dynamic team at eproinc as a Linux and Network Support Specialist. You will play a pivotal role in ensuring optimal performance and reliability of our Linux-based systems and network infrastructure. This position offers an exciting opportunity to engage with cutting-edge technology and enhance your problem-solving skills in a collaborative environment.

Join Cprime as a Customer Support Specialist II, where you will play a crucial role in delivering exceptional service to our clients. You will be the first point of contact for customer inquiries, troubleshooting issues, and providing solutions to enhance customer satisfaction. Your expertise will contribute to building strong customer relationships and ensuring their needs are met effectively.

Role Overview triagestaffing is seeking an Application Support Analyst to join the team in Cincinnati, Ohio. This position reports to the Application Support Manager and focuses on keeping software applications running smoothly. What You Will Do Provide technical support for software applications Troubleshoot and resolve application issues as they arise Work closely with end-users, engineers, developers, and IT colleagues to address incidents and maintain application performance Help ensure applications operate efficiently day to day Location This role is based onsite in Cincinnati, Ohio.

Join dev2 as a Sales Support Coordinator, where you will play a pivotal role in enhancing our sales operations. This position involves collaborating with sales teams to streamline processes, manage customer inquiries, and provide vital administrative support. You will be instrumental in ensuring customer satisfaction and operational efficiency.

We are seeking a dynamic and innovative Promotional Marketing Specialist to join our team at alphabeinsightinc. In this role, you will be responsible for developing and executing strategic marketing campaigns that promote our products and enhance brand visibility. You will collaborate with cross-functional teams to create engaging promotional materials and leverage various channels to drive customer engagement.

Role Overview Kao Corporation is hiring an Engineering Specialist in Cincinnati. This position focuses on improving product quality and streamlining production processes. The role works closely with colleagues from different departments to apply engineering methods and maintain compliance with industry standards. What You Will Do Apply engineering knowledge to develop practical solutions for production challenges Identify ways to enhance product quality and production efficiency Collaborate with cross-functional teams on process improvements Support the implementation of engineering practices that meet industry requirements Who We’re Looking For Strong engineering background Experience working with teams across functions Commitment to quality and process optimization Understanding of industry standards and compliance

Join Boyd Gaming Corporation as a Track Maintenance Specialist in Cincinnati, where your expertise will contribute to the safety and performance of our racing facilities. In this pivotal role, you will be responsible for maintaining and improving the condition of the race track, ensuring optimal racing conditions.

Join our dynamic team at dev2 as a Financial Analyst Specialist. In this pivotal role, you will leverage your analytical skills to support financial decision-making, optimize our financial processes, and contribute to strategic initiatives. Your insights will help drive our company's success and guide our financial direction.

We are seeking a meticulous Compliance Specialist to join our team at Integrated Resources, Inc. In this pivotal role, you will ensure that our operations and procedures comply with legal regulations and internal policies. Your expertise will help maintain the integrity of our organization while mitigating risks associated with compliance failures.You will be responsible for conducting audits, creating compliance reports, and implementing compliance training for staff. You will also collaborate with various departments to develop and enhance compliance processes.

Role overview The Peer Recovery Supporter - CORE Guide at firsthand helps people living with serious mental illness (SMI) by drawing on personal lived experience. This role focuses on building trust, supporting individuals as they reconnect with healthcare and community resources, and working as part of a multidisciplinary team. The team includes peer recovery specialists, benefits specialists, and clinicians, all collaborating to meet people where they are and support their journey toward better health. What you will do Serve as the main point of contact for individuals with SMI, offering guidance and support based on firsthand experience. Collaborate with clinicians and other team members to encourage overall health and wellness. Help individuals schedule appointments, advocate for their needs, and set and pursue personal goals. Engage with people who may have disengaged from, or never accessed, helpful services, building relationships and fostering connection. Contribute to outreach and engagement efforts in a peer-led framework. Our approach firsthand values lived experience as the foundation for building trust and creating meaningful connections. The Peer Recovery Supporter - CORE Guide (also known internally as firsthand Guide or fG) is central to outreach and engagement, helping individuals work toward behavioral and physical wellness. This position offers the chance to make a difference each day, learn from dedicated colleagues, and be part of a culture that values learning, creativity, and authentic connection. Location This role is based in Cincinnati, Ohio.

Join J.S. Held LLC as a Project Manager in our Construction and Project Support Services division, where you will lead and manage various construction projects from inception to completion. Your role will involve coordinating with stakeholders, managing budgets, timelines, and ensuring compliance with safety and quality standards.

About the Role Alphabe Insight Inc. is hiring a Customer Service Specialist in Cincinnati. This role focuses on supporting clients by answering questions, resolving concerns, and ensuring each customer receives attentive service. Building strong relationships and clear communication are central to the work. What You Will Do Respond to client inquiries with accurate, timely information Address and resolve customer issues or concerns Tailor support to meet individual customer needs Maintain positive, professional interactions in every conversation What We Look For Strong verbal and written communication skills Commitment to high-quality service Ability to build rapport and foster trust with customers

Join our dynamic team at Integrated Resources Inc. as a Communication Specialist. In this role, you will be responsible for developing effective communication strategies that enhance our brand visibility and engage our audience. You will collaborate with various departments to craft compelling content across multiple platforms.

Join our dedicated culinary team at Senior Lifestyle, where we focus on delivering exceptional dining experiences for our residents. As a Culinary Specialist, you will be responsible for preparing and serving nutritious meals while ensuring a clean and safe kitchen environment. Your passion for cooking and commitment to quality will enhance the lives of our residents.

Join Alpha Insight Inc. as a Public Relations Specialist and be at the forefront of our communication strategy. In this dynamic role, you will engage with various stakeholders, craft compelling narratives, and enhance our brand visibility across media platforms. You will collaborate closely with our marketing and communications teams to design and implement effective public relations campaigns that resonate with our target audiences.

Join Alphabe Insight Inc. as a Brand Growth Specialist and play a vital role in driving the growth of our brand initiatives. In this entry-level position, you will collaborate with our dynamic marketing team to develop and execute strategies that enhance our brand presence and engage our target audience.