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Customer Support Representative

KDCI OutsourcingPasig City, National Capital Region, Philippines
Hybrid Full-time

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Experience Level

Experience

Qualifications

Candidate RequirementsMinimum of 1 year of BPO phone support experience, specifically in a US-based account. Exceptional verbal and written communication skills in English. Strong problem-solving abilities with meticulous attention to detail. Capability to handle challenging or upset customers with professionalism and patience. Experience in a fast-paced, high-volume work environment. Demonstrated ability to multitask and prioritize effectively. Excellent organizational and administrative skills. Willingness to work in a hybrid setup.

About the job

KDCI Outsourcing is on the lookout for a dedicated Customer Support Representative who will deliver exceptional phone support to our clients and homeowners. This position involves addressing inquiries, resolving issues, and providing precise information while upholding stellar service standards. The ideal candidate will possess a keen eye for detail, solid judgment, and the ability to juggle multiple responsibilities in a dynamic environment. This is a hybrid position requiring a strong sense of accountability, flexibility, and a commitment to service excellence.

Core Responsibilities

  • Professionally manage inbound and outbound customer calls.

  • Effectively address customer concerns, complaints, and inquiries with empathy and precision.

  • Maintain accurate documentation of all customer interactions in our internal systems.

  • Simultaneously handle multiple case resolutions and follow-ups.

  • Appropriately escalate complex issues while maintaining ownership of customer concerns.

  • Consistently meet quality service standards and performance metrics, including quality, productivity, and adherence.

  • Collaborate with internal teams to ensure prompt resolutions of customer issues.

  • Efficiently adapt to updates in processes, tools, and workflows.

About KDCI Outsourcing

KDCI Outsourcing is a leading provider of customer service solutions, dedicated to delivering high-quality support to our clients and enhancing the customer experience. We pride ourselves on our professional team and commitment to excellence.

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