Customer Support Specialist at rossum.ai | Prague

rossum.aiPrague

On-site Full-time

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Experience Level

Experience

Qualifications

1+ years of experience in customer support or client-facing roles, ideally in SaaS. Technical curiosity: Familiarity with ticketing systems (Zendesk, Intercom, etc.), CRM tools, and troubleshooting workflows. A human-first approach: You bring empathy, patience, and strong communication skills to every interaction. Problem-solving mindset: You balance hands-on execution with the ability to think strategically about customer needs.

About the job

Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work.

Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience.

Shift options

This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application:

Night Shift: Wednesday to Sunday, 00:00 – 08:30
Evening Shift: Saturday to Wednesday, 16:00 – 00:30

What you will do

Respond to customer inquiries in a professional manner and maintain high satisfaction levels.
Troubleshoot software issues and guide customers through solutions step by step.
Share recurring customer feedback with Product and Engineering teams.
Propose and help implement process improvements to make the product easier to use.
Meet service level agreements (SLAs) to deliver timely support.

Requirements

At least 1 year of experience in customer support or a client-facing role, preferably in SaaS.
Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting.
Empathy, patience, and strong communication skills.
A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

About rossum.ai

At rossum.ai, we are dedicated to revolutionizing the way businesses manage their data. Our innovative solutions empower organizations to automate tedious manual processes, allowing teams to focus on strategic initiatives. Join us in making a tangible difference for customers worldwide!

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