Customer Support Specialist at rossum.ai | Prague

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai en…

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

About the RoleJoin our dynamic Account Management team as a Commercial Account Manager. Your primary objective will be to foster enduring relationships with our mid-market clients and ensure they derive maximum value from Rossum’s solutions.You will act as a trusted advisor, leading renewal discussions, identifying opportunities for account growth, and supporting our customers in achieving their business objectives. Collaborate with cross-functional teams including Sales, Customer Experience, and Product to enhance the customer experience and drive Rossum's growth.Key ResponsibilitiesOversee a portfolio of approximately 100 commercial accounts, focusing on client retention and satisfaction.Lead negotiations for renewals to establish lasting customer partnerships.Identify and promote upsell and cross-sell opportunities to maximize customer value.Serve as the primary contact for clients, working closely with Customer Experience to facilitate smooth onboarding and resolve issues.Conduct regular business reviews to highlight value realized and explore future growth prospects.Provide actionable insights to Product and Sales teams to drive continuous improvement.Utilize CRM and data analytics tools to monitor account health, usage, and expansion opportunities.Who You Are2–4 years of experience in Account Management, Customer Success, or B2B SaaS Sales.Adept in relationship management and negotiations, with a proven track record of meeting retention and expansion goals.Excellent communication and presentation skills in English.Proficient with CRM tools (Salesforce or similar) and capable of making data-driven decisions.Bonus Qualifications:Familiarity with Intelligent Document Processing, automation, or related SaaS sectors.Proficiency in additional European languages.Understanding of APIs or Rossum’s ecosystem.What Success Looks LikeWithin the First 3 MonthsComplete onboarding and product training.Establish relationships across your entire customer portfolio.Deliver initial account reviews and uncover 2-3 quick-win opportunities for upselling or renewals.

We are seeking a dynamic Sales Support Specialist who is passionate about enhancing the experience of our small and medium-sized business (SMB) merchants. In this role, you will provide vital support during the onboarding process and assist with daily operations, addressing any queries that arise. Your responsibilities will include managing a portfolio of SMBs, conducting market and competitor analyses, and contributing to the formulation of our merchant strategy. Your efforts will directly influence merchant satisfaction, retention, and overall business growth.

Join JetBrains, a leading global software development company, renowned for creating the most powerful developer tools worldwide. Since our inception in 2000, we have dedicated ourselves to delivering exceptional products that are utilized by over 11 million developers and 88 Fortune Global 100 companies. At JetBrains, we pride ourselves on our diverse culture, with over 2,500 professionals from various backgrounds working across Europe, the US, the Middle East, and Asia. If you are driven by meaningful work, seek to make a tangible impact, and thrive in a collaborative environment that encourages continuous growth, we invite you to be part of our team. We deeply value our customers, which is why we are excited to welcome a new Customer Sales Support Specialist to our friendly international team in Prague.

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

Become Part of Our Talent CommunityAt Rossum, we are dedicated to revolutionizing the way businesses handle paperwork by leveraging cutting-edge AI technology. As we continue to grow, we are in constant pursuit of talented individuals who can effectively connect intricate customer demands with technical solutions.Role OverviewWhile we do not currently have an open position for a Solution Architect, we believe in proactive engagement. We want to meet exceptional candidates ahead of time, so when a position opens, you will be the first person we reach out to. If you are passionate about technology and enjoy solving complex challenges, we want you to join our community.Your ImpactIn this role, your primary focus will be on ensuring smooth product adoption. You will gain a comprehensive understanding of client needs and provide tailored solutions, often involving the development of custom services and integrations to connect Rossum with various global systems.Key ResponsibilitiesConvert complex requirements into clear, actionable technical backlogs for development teams.Design optimal architectures for custom services and integrations to facilitate seamless product adoption.Contextualize technical choices by their business implications, ensuring we address the right challenges for our clients.Identify potential security vulnerabilities and ensure adherence to best practices throughout the implementation process.Collaborate across teams and with external stakeholders to maintain alignment on solutions and their impacts.Ideal CandidateWe are looking for individuals who embody our culture of innovation and problem-solving:Technical mindset: You aspire to evolve from programming to solving high-level design challenges.Creative problem solver: You enjoy connecting ideas and can articulate your designs in a way that developers can easily implement.Inquisitive communicator: You have a knack for asking insightful questions that uncover essential information.

About the RoleJoin Rossum, where we leverage cutting-edge machine learning and an intuitive user interface to streamline document processing and enhance efficiency across various industries. Our AI Research Team develops proprietary neural architectures that drive our production systems, enabling the processing of millions of documents weekly for clients globally.We are seeking a talented Senior AI Research Engineer to become a pivotal member of our AI Research Team (R&D). In this role, you will advance the field of document understanding through the training of innovative models from inception to realization, and by creating research prototypes and solutions that significantly enhance our product's capabilities.You will work at the intersection of groundbreaking global research and our internal model development, directly impacting our long-term model strategy and technical roadmap, enabling successful concepts to swiftly transition into scalable systems for customer use.As part of a collaborative team of seasoned researchers and engineers, you will work closely with Product and AI Platform Teams within a shared monorepo, fostering rapid experimentation, continuous delivery, and tangible customer impact.What You'll DoYou will be a leading force in shaping Rossum's document understanding strategy, managing comprehensive research initiatives while guiding the evolution of our models and platforms.Key Responsibilities Include:Lead research projects spanning deep learning, NLP, computer vision, and multimodal systems — integrating insights from global research with in-house innovation to create proprietary, production-ready models for Rossum.Design and execute innovative experiments with a proactive mindset, rapidly prototyping while evaluating deployment considerations to ensure real-world impact — focusing on inference cost, latency, robustness, and reliability.Manage large-scale NLP and vision training systems, overseeing architecture design, distributed training, and in-house benchmarks to align critical metrics with product needs.Utilize top-tier research infrastructure, including high-performance GPU clusters and large-memory machines, to conduct ambitious experiments at real-world scale.Influence Rossum’s technical roadmap by pinpointing high-impact research directions and driving their development from concept to customer implementation.Mentor and guide junior researchers and engineers, fostering a culture of learning and innovation within the team.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

Role overview The Program Manager, Supportability at Outreach in Prague works to enhance the support experience for customers. The main focus is on making Outreach products more reliable and ensuring they align with customer needs. This role involves both process improvement and collaboration with various teams. Key responsibilities Lead initiatives that simplify support and ongoing maintenance of Outreach products. Collaborate with cross-functional teams to identify and deliver improvements that raise product performance and customer satisfaction. Spot opportunities to refine support processes or product features, and help implement those changes. Location This role is based in Prague.

Role OverviewAs an AI Solutions Consultant at duvo, you will be the pivotal specialist responsible for designing, configuring, and optimizing Duvo agents for our clients. Collaborating closely with our Retail and CPG AI Transformation Managers during both pre-sales and post-sales phases, you will transform complex workflows into efficient, automated solutions. Although you won't be writing production code, you will engage with intricate tools, data sets, and business logic to achieve impactful results.Key ResponsibilitiesSupport Discovery and DesignWork collaboratively with Transformation Managers to conduct discovery sessions, meticulously mapping out current processes.Convert workflows into specific agent instructions, detailing the systems involved, data handling, decision-making rules, and exception handling pathways.Rapidly prototype agent flows using Duvo’s platform tools, validate assumptions against real data, and iterate effectively.Configure and Launch AgentsSet up Duvo agents via the platform, defining necessary data sources such as ERPs, portals, spreadsheets, and emails.Establish actions, guardrails, prompts, and logic for effective decision-making and exception management.Conduct end-to-end testing, troubleshoot issues, and iterate until agents are stable for production.Develop essential documentation, runbooks, and training materials to ensure customer teams are well-equipped to interact with agents.Optimize and ScaleMonitor agent performance metrics, including success rates, types of exceptions, time savings, and error trends.Propose enhancements to workflows and logic to maximize coverage and minimize manual processes.Collaborate with Transformation Managers to replicate and adapt successful agents across various categories, functions, and new clients.Provide actionable feedback on recurring patterns to the Product and Engineering teams to refine pre-built agents and enhance platform capabilities.Enable SalesAssist Sales and Transformation Managers in late-stage opportunities by delivering custom demos and conducting technical feasibility assessments.Offer preliminary estimates of effort and value based on analogous client case studies.

Join Collibra's Innovative Artificial Intelligence Team We are on the lookout for a seasoned AI Engineer to architect and implement Artificial Intelligence solutions that enhance our customer experience and facilitate informed, data-driven decision-making. If you are passionate about leveraging cutting-edge technologies to create effective, high-performance AI solutions, this role is for you. You will collaborate with a global team of exceptional builders, united by a commitment to innovative technology, problem-solving, and the pursuit of crafting simple, elegant products that engage and delight customers at every level of data interaction. This is a hybrid role based in our Prague office, where you will work on-site at least two days a week. This model fosters connectivity, teamwork, and collective progress.

Join aisle as a Revenue Operations Specialist, a pivotal role in driving business growth and optimizing revenue processes. In this position, you will collaborate cross-functionally to analyze performance metrics, streamline operations, and implement strategies that enhance revenue generation.The ideal candidate will possess a keen analytical mind, an understanding of revenue models, and a passion for improving efficiency. You will work closely with sales, marketing, and finance teams to ensure alignment in revenue strategies.

Safetica is a leading global provider of Intelligent Data Security solutions, specializing in preventing data leaks and managing insider risks in both on-premises and cloud environments. Our innovative technology seamlessly integrates into existing workflows, ensuring minimal disruption while safeguarding sensitive information. We are committed to educating employees on secure practices and maintaining regulatory compliance for organizations around the globe. With a client base spanning over 120 countries, we are on a significant trajectory of growth, particularly as we expand our presence in the United States, fueled by a clear vision to become a pivotal player in the field of Data Loss Prevention. Our expansion is supported by dedicated investors, who have contributed an additional 4 million USD to help scale our team in the U.S.This is a junior-level role perfectly suited for individuals with initial hands-on experience in renewals, upselling, sales administration, or Customer Success within a SaaS or subscription-based environment.As an integral member of the Sales team, the Renewal Account Specialist will concentrate on the renewal and retention of our valued customers, engaging with distribution and reseller partners. You will oversee subscription renewals from start to finish, serving as a strategic link between Sales Engineering, Customer Success, Distributors, and Partners. Your proactive approach will help mitigate churn, facilitate renewal negotiations, and uphold high standards of data accuracy and integrity across our internal systems.Why Choose Safetica?Safetica is an expanding global cybersecurity firm where processes are organized yet flexible. Renewals are not merely administrative tasks here; they play a crucial role in driving revenue, retention, and strengthening partner relationships.You will take charge of your agenda from day one, collaborating closely with Sales and Customer Success, and witnessing firsthand how your contributions lead to tangible business outcomes.We provide a hybrid work model, flexible hours, and a culture built on trust—free from micromanagement, with clear expectations and attainable targets.This position serves as a vital stepping stone for cultivating a rewarding long-term career in the SaaS industry, whether that’s in Channel Management, Customer Success, or Sales.

Join Keyloop, the innovative force connecting dealers, manufacturers, technology suppliers, and car buyers.As a leader in digital transformation, we empower car dealers and manufacturers by developing cutting-edge technology that enhances the car selling process for our customers and elevates the car buying and ownership experience. Our advanced technology integrates clients’ systems, departments, and sites, offering an open platform that is reshaping the future of the automotive industry. By leveraging data, we help our clients boost efficiency, profitability, and deliver exceptional experiences to more customers. Are you ready to be part of this transformation? Role PurposeThe Customer Success Management team is committed to enhancing customer retention and maximizing value through effective performance reviews and support in achieving business objectives. Our aim is to transform every customer into a passionate, long-term advocate for Keyloop, which we measure through high retention, strong satisfaction (NPS), and sustained revenue growth. The Customer Success Manager will report to the Head of Customer Success and will be responsible for managing a defined portfolio of accounts to achieve expected value and growth. This pivotal role involves collaboration with customers, sales, professional services, customer support, and partners to ensure customer satisfaction and success. The ideal candidate will possess outstanding customer relationship, analytical, and upselling skills.

Join Apify in our mission to empower individuals and organizations to harness the full potential of the web, enabling automation of tasks and focusing on what truly matters.We download billions of web pages globally for scientific research, market analysis, and locating missing children. Our platform enhances AI chatbots with contextual understanding and integrates AI agents as central components of our services.We are in search of a Technical SEO Specialist to establish and enhance the technical foundation that ensures Apify's visibility across search engines and large language models (LLMs). Our website encompasses a diverse range of elements, including product pages, developer documentation, a marketplace with thousands of tools, and programmatic landing pages, all of which must function seamlessly for users, search engines, and AI models.In this role, you will advance our SEO strategy by developing and optimizing programmatic landing pages, establishing proactive systems to identify and resolve issues, and automating workflows to reduce manual tasks. This position is not just about maintenance; it's about creating a robust infrastructure that enables our content to excel on a larger scale.

About the RoleWe are seeking an experienced Senior Backend Engineer to become a vital member of our Main Application Team (MAT). In this influential role, you will be instrumental in designing and enhancing the backend systems that drive Rossum’s primary product, facilitating complex document processing workflows and extensive data flows utilized by our global customers.This position transcends mere implementation; our engineers understand that technical debt and scalability are challenges we must tackle. We are looking for you to help define those solutions. You will collaborate closely with Product, Frontend, and other Backend teams to implement features that effectively balance immediate requirements with long-term maintainability.What You'll DoAs a key contributor to our backend initiatives, you will oversee daily operations while identifying strategic enhancements to ensure our systems remain reliable and easy to develop upon.Your main responsibilities will include:Designing, implementing, and maintaining backend services and APIs for Rossum’s core platform.Taking ownership of significant backend features or components from conception to production.Writing high-quality, thoroughly tested code with a persistent focus on scalability, reliability, and security.Collaborating across departments, engaging in code reviews to provide constructive feedback and working closely with Frontend and Product teams.Proactively identifying and addressing performance, reliability, and operational challenges to foster technical excellence.Who You AreWe are looking for a straightforward problem solver who is not afraid to question assumptions. You should possess:Robust professional experience in backend engineering within a production environment.Expertise in Python (or a similar backend language) with a solid grasp of relational databases.A blend of hands-on execution and strategic thinking, particularly in designing REST APIs and managing backend services.Familiarity with AI coding tools and a proven history of driving features through their complete lifecycle.

Make is the premier visual platform that empowers users to design, build, and automate a wide range of applications—from tasks and workflows to sophisticated systems—without requiring any coding expertise. Our headquarters are located in the vibrant tech hub of Prague, Czech Republic, with teams distributed across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.We are seeking a talented Product Manager to join our dedicated team focused on enhancing observability and intelligence at Make. In this pivotal role, you will assist customers in navigating their AI and automation landscapes, facilitating easier monitoring, debugging, and data action at scale.

Please submit your CV in English Join a dynamic global SaaS firm that has recently secured a $28M Series B funding round! We offer structured mentorship and continuous upskilling opportunities. Our new office is located in the heart of Prague at Namesti Republiky. Enjoy a 5-day in-office schedule with the possibility of occasional remote work based on mutual agreement. Compensation includes a base salary ranging from 30,000 to 35,000 CZK gross/monthly, plus a monthly bonus of up to 20% based on your productivity and customer satisfaction metrics. Working hours are Monday to Friday, either from 14:00 to 22:30 or from 15:30 to 00:00.The Challenge AheadAs a vital member of our Customer Support L1 team, you will be the go-to person for customers encountering issues. Your main task will be to analyze, identify the root causes of problems, and provide clear and confident guidance to customers.We seek individuals who thrive on solving puzzles—those who can spot patterns, break down problems, and simplify complex technical issues for our customers.This role is ideal for tech enthusiasts:Basic computer troubleshooting is second nature to you.You feel at ease navigating system settings.You have a passion for understanding how technology works.You are willing to investigate logs, connection tests, and edge cases.No prior VOIP experience is necessary—we will provide comprehensive training. What is crucial is your logical mindset, curiosity, and problem-solving skills.Your ResponsibilitiesDeliver exceptional technical support through chat and email.Investigate call flows, connectivity issues, audio quality concerns, device configurations, and setup errors.Diagnose VOIP-related challenges, such as latency, jitter, firewall configurations, and ISP behaviors.Examine logs, replicate issues, and collect data for deeper analysis.Manage a high volume of inquiries with precision and attention to detail.Document troubleshooting processes and contribute to our knowledge base.Represent CloudTalk with empathy, clear communication, and a sense of ownership.Who We’re Seeking A Logical Thinker: You enjoy unraveling puzzles and identifying root causes, structuring your thoughts with clarity. Tech-Savvy & Curious: You are comfortable with system settings, connection tests, and eager to explore how features operate. While you don’t need to be an engineer, you should possess an inquisitive nature. Problem-Solver With Ownership: Your measure of success is based on issues resolved rather than the number of tickets closed. You are proactive, accountable, and aim for excellence. Strong Communicator: Proficient in English (C1 level); Spanish is a bonus. Team Player Who Values Knowledge Sharing: We cherish individuals who foster learning among peers—curiosity and collaboration are integral to our culture.Why Join CloudTalk? Be Part of an Innovative Global Tech Product: Support a modern cloud-based communication solution that is transforming customer interactions worldwide.

At Vilgain, we pour our hearts into everything we do, and that passion resonates with countless individuals. Our mission is to provide high-quality food, cosmetics, and clothing to as many people as possible while demonstrating that it can be done with integrity, purity, and enthusiasm. We are seeking a dynamic and passionate individual who wants to become part of a beloved brand, rather than just another store. As we expand, launching new stores, we are building an environment where our brand connects authentically with people in real life – with energy and meaning. What can you expect from us?You will assist customers in selecting the best products tailored to their needs and goals.You will ensure that the store is always in top condition, with products adequately stocked and showcased, reflecting our customer-oriented approach.You will be part of a cohesive team that operates in sync.You will learn a great deal – about products, nutrition, retail, and customer service. As we grow rapidly, you can grow just as quickly.What do we expect from you?You possess a sales spirit, with the ability to listen, advise, and build relationships with customers.You are interested in a healthy lifestyle and are eager to share your knowledge.You are an “Active Doer,” always looking for ways to improve and never sitting still.You are fluent in both Czech and English.You are comfortable working shifts and adapting to the store's needs.What do we offer you?You will gain new knowledge and skills through training and workshops (including language education and healthy lifestyle topics).A role where you won't be bored – evidenced by our year-on-year growth.Every month, you will receive credits for purchases on our products.