Customer Support Specialist

KlaviyoBoston, MA

On-site Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this role, candidates should possess:Exceptional communication skills, both written and verbalStrong problem-solving abilities and attention to detailExperience in customer service or support roles, preferably in a tech environmentA passion for helping others and a customer-first attitudeAbility to work independently and as part of a team

About the job

Key Responsibilities

Guide customers through the Klaviyo platform and its capabilities
Troubleshoot technical issues and deliver clear, actionable solutions
Support clients as they work toward their objectives with Klaviyo’s tools
Help foster strong, long-term relationships with customers

Role Overview

This position calls for someone who enjoys problem-solving and values clear communication. Daily work includes assisting users, answering product questions, and making sure each client feels supported throughout their experience with Klaviyo.

About Klaviyo

Klaviyo is a leading marketing automation platform that empowers businesses to create personalized customer experiences. We are committed to innovation and excellence, providing our clients with the tools they need to succeed in a competitive landscape. Our company culture fosters collaboration and growth, making Klaviyo a fantastic place to build your career.

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