About the job
Are you an adept multitasker with a passion for operational coordination? Do you thrive on delivering exceptional customer service? If so, we want to hear from you!
Our Dispatching team is expanding, and we are in search of talented Dispatchers to streamline our delivery operations with precision and efficiency, elevating our services to unparalleled heights!
In this dynamic role, your primary objective will be to utilize your verbal and written communication skills to ensure timely deliveries to our customers. You will oversee 'delivered by efood' orders in real-time, ensuring seamless operations. Your sound judgment will be key in navigating the fast-paced environment to eliminate any obstacles our riders face in achieving the PERFECT delivery!
Key Responsibilities:
Monitor and resolve issues from the order watchlist.
Efficiently manage multiple incoming interactions, prioritizing tasks as necessary.
Track delivery zone performance and delays, proactively implementing corrective measures.
Communicate effectively with partners, riders, and customers through chat and phone calls.
Oversee order routing and make necessary adjustments.
Provide customers with updates on their order status and liaise with partners as needed.
