Deployment Manager

8x8 Inc.San Jose

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Bachelor's degree in engineering, telecommunications, or a related field is preferred. A minimum of 7 years of experience in the telecommunications, technology, or IT sectors. At least 5 years of project management experience. Demonstrated ability to work collaboratively with diverse teams of professionals across technical and business domains. Capability to plan and manage logistics involving multiple teams effectively. Exceptional technical and business problem-solving skills. Experience interfacing with business clients, support groups, and third-party vendors. Proficient in project management techniques and tools. General knowledge of VoIP and network technologies. Strong organizational and analytical skills, with the ability to adapt to changing needs and priorities while minimizing project impact. Excellent presentation and leadership abilities. Strong verbal and written communication skills.

About the job

The Deployment Manager at 8x8 is tasked with ensuring a seamless implementation journey for our customers. This role involves collaboration with clients, 8x8 provisioning teams, and external partners to outline and manage all facets of the implementation process. Key responsibilities include defining roles, overseeing dependencies, and ensuring timely achievement of milestones. The Deployment Manager collaborates with pre-sales and deployment engineers, number porting specialists, sales executives, support teams, and third-party vendors to ensure comprehensive project management, from initial scope through to final service provisioning, encompassing system deployment, integration, configuration, testing, and training. A successful Deployment Manager will cultivate robust relationships with 8x8 customers, partners, and vendors to foster new and ongoing business opportunities.

Key Responsibilities:

The Deployment Manager collaborates closely with sales and onboarding leadership to anticipate project needs and ensure resource availability throughout deployment. Each project is meticulously tracked from inception to completion, ensuring all products and services meet customer satisfaction.

Facilitate essential project meetings with customers and stakeholders to gather requirements, craft suitable solutions, and present a comprehensive project plan.
Serve as the primary contact throughout the implementation process.
Create and maintain documentation that supports the collection, management, and reporting of all project-related information.
Develop, document, and distribute contingency plans for critical scenarios.
Provide regular updates to keep stakeholders informed throughout the project lifecycle.
Engage with customers through face-to-face interactions or phone calls, attending on-site meetings as needed.
Maintain continuous communication with the customer, proactively identifying potential issues and driving appropriate solutions.
Follow up with customers to ensure all products and services are delivered timely and function as intended.
Act as a liaison among customers, partners, 8x8 operations, and on-site support service vendors.
Oversee the scheduled activities of the deployment staff, reviewing and evaluating their work against project requirements.
Respond promptly to all customer communications, delivering an exceptional service experience.

About 8x8 Inc.

8x8 Inc. (Nasdaq: EGHT) has been recognized by Forbes as the 10th best-performing stock and ranks No. 10 on the Forbes list of 20 Fast-Growing Tech Stars. Furthermore, 8x8 has been named the 23rd best small company based on growth and financial performance and ranks 23rd on the Top 100 List and 10th on the list of Fast-Growing Tech Stars.8x8 provides the essential connection that businesses require to leverage the unique capabilities of advanced VoIP communications. We offer voice, video, mobile, and unified communications solutions tailored for small to medium businesses and distributed enterprises. Our services integrate advanced phone capabilities, contact center solutions, web conferencing, powerful online productivity tools, and flexible service plans, making them both affordable and easy to deploy and use.

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