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DevOps Engineer - Customer Experience

NiCE SystemsPhilippines - Manila
On-site Full-time

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Experience Level

Experience

Qualifications

Required Qualifications• 2+ years of experience with Git-based source control systems, preferably GitHub.• 1+ year of experience in writing Python, Shell, or similar scripting languages.• 1+ year of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.• 1+ year of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.• 1+ year of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.• Strong understanding of software development and deployment processes.

About the job

Location: Manila, Philippines
Team: Build and Deploy
Role: DevOps Engineer - Customer Experience

Role Overview

This DevOps Engineer role sits within NiCE Systems' Build and Deploy team. The focus: designing, building, and maintaining CI/CD pipelines, release automation, and build systems that help engineering teams deliver software reliably and efficiently. The Manila-based team works closely with colleagues around the globe in a collaborative and supportive environment.

What You Will Do

  • Design, develop, and maintain continuous integration and deployment pipelines.
  • Support and help build software-defined infrastructure solutions.
  • Coordinate build and release activities with engineering and related teams.
  • Create and implement automated quality gates and release controls.
  • Work with teams to define and improve code quality metrics and measurement practices.
  • Research, evaluate, and prototype new technologies to improve DevOps workflows and delivery speed.
  • Promote DevOps best practices by collaborating with engineering, operations, and technical teams.
  • Manage daily operations for build systems, deployment pipelines, and source control platforms.
  • Maintain, support, and upgrade DevOps tools and systems as needed.
  • Provide occasional off-hours support for scheduled releases or urgent incidents, with advance coordination.

About NiCE Systems

NiCE Systems is a pioneering company committed to innovation and excellence in software solutions. We challenge ourselves to continuously improve and support our teams in achieving their best.

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