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Digital Revenue Manager - Enterprise - AMER

LansweeperAustin, Texas, United States
On-site Full-time

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Experience Level

Manager

Qualifications

What You'll DoProgrammatic Retention & Risk ManagementOwn and drive the GRR target of 90%+ across your portfolio of 750 high-value enterprise accounts. Proactively identify at-risk customers using data signals, metadata, and health indicators, while also responding to escalations and churn signals. Design and implement tailored retention strategies for each at-risk account.

About the job

The Opportunity

Lansweeper thrives on its enterprise customer base, which serves as the cornerstone of our sustainable revenue. As a Digital Revenue Manager for Enterprise, you will oversee a revenue stream totaling approximately $10 million in ARR, with a singular focus: safeguarding and enhancing the value of each customer relationship at scale.

This role is distinctly different from a traditional account management position; it is not solely focused on retention and expansion, as a dedicated team handles deeper product engagement and upsell strategies. Your primary mission is to achieve revenue excellence by ensuring an optimal Gross Revenue Retention (GRR) and driving a healthy Net Revenue Retention (NRR) through organic growth and pricing strategies to foster the ongoing success of our existing customer base.

You will navigate the intersection of digital automation and personal interaction, crafting and implementing scalable lifecycle programs that nurture each account while personally engaging during critical moments. The systems, methodologies, and AI-driven workflows required for success are yet to be fully developed, your participation in building these from the ground up alongside your team will be crucial.

About Lansweeper

Lansweeper is a leading IT asset management platform that empowers organizations to gain visibility and control over their IT infrastructure. We are dedicated to enhancing our customers' experience through innovative solutions and exceptional service, making us a trusted partner for enterprises around the globe.

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